Air India’s 787 Boeing Dreamliner

Air India’s 787 Boeing Dreamliner

Air India's First Dreamliner: The Dream Come True


Air India's latest induction into its fleet is the stuff dreams are made of – the Boeing 787 Dreamliner – which redefines passenger experience, environmental performance, lower operating cost and better economic performance.

With its sophisticated, futuristic design, Air India's B787 Dreamliner is the most advanced aircraft in the sky. Its wing, tail, nose and flight deck windows have all been engineered for the maximum aerodynamic efficiency reducing fuel burn. The composite fuselage and smooth wing design is much more efficient than today’s airplanes. The substantial breakthrough in its fuel consumption and maintenance cost would help airlines save money while providing flexibility to expand into new markets. The Dreamliner's spacious architecture, stowage space, cleaner, healthier air, lower cabin altitude, dimmable-windows ensure a smoother and unrivalled passenger experience.

  • Right from the spacious entryway, the decorative ceiling with a dramatic entry arch welcomes the passenger inside the aircraft. A soothing cabin atmosphere with dynamic LED cabin lighting scheme immediately creates a comfortable ambience, helping transition through time zones.
  • The B787 features large windows (18-inch- largest in any commercial airplane flying today) providing openness and natural light for every passenger. The windows are electronically dimmable where passengers can select the perfect level of light at the push of a button, from lightest to darkest shade taking only 60 seconds. These controls are also centralized and can be operated by flight attendants to ensure appropriate cabin light for all phases of flight.
  • The aircraft interior is configured to accommodate 256 seats, comprising 18 Business Class flat-bed seats at 74 inch pitch and 238 Economy Class seats at 33 inch pitch with 6 inch recline.
  • The Business Class seats of these aircraft are procured from M/s. Contour – UK and the Economy Class seats are procured from M/s. Weber – USA.
  • The state-of-the-art In-Flight Entertainment system (Top Series i8000), capable of AVOD (Audio Video On Demand) in all classes, is supplied by M/s Thales – USA. The system, with large LCD display screens, designed to provide advanced features and enhancements to the passengers. It is built upon the latest generation industry standards for network architecture and technology to provide passengers with audio, video, games, entertainment and communications features better than the latest in-home capabilities.
  • The IFE system is controlled by 'Tethered' Passenger Control Units with gaming capacity. Besides, a USB port is provided in all classes capable of connecting Passenger Electronic Devices e.g. Digital Camera, Keyboard, MP3 Player, Mobile phone charging. Also, an overhead video Broadcast is provided on the 15.4 inch LCD monitors throughout the cabin.
  • The 787 cabin is pressured to a maximum of 6,000 feet/1800 meter compared to as high as 8,000/2400 meter feet for other aircraft. Testing shows that passengers experience fewer headaches and less fatigue at 6,000 feet/1800 meter than at higher altitudes. The 787 cabin environment allows more oxygen to be absorbed into the blood reducing headaches and dizziness. Air India passengers will feel more refreshed and be ready to go when they arrive on a 787 Dreamliner after a long flight.
  • The 787 cabin air is cleaner than today's commercial airplanes. The 787 system includes a High Efficiency Particulate Air (HEPA) filter to remove bacteria, viruses and fungi. An additional new gaseous filtration system also removes odors, irritants and gaseous contaminants. This creates a cabin environment with fewer complaints of headaches, dizziness, or throat and eye irritation due to dryness.
  • Air India passengers aboard the 787 will benefit from a smoother ride. The airplane is equipped with a system that senses turbulence and commands wing control surfaces to counter it, greatly smoothing out the ride. Passengers will enjoy a more comfortable, smooth flight.
  • Air India's 787 Dreamliner overhead bins are larger, with plenty of space for you to stow your luggage within easy reach, leaving you more room to stretch out and enjoy the flight.
  • The Dreamliner is designed to be a better environmental choice than previous airplanes as it consumes less fuel and produces fewer emissions. The 787 is also quieter both inside and outside the cabin.
  • The 787 Dreamliner flies as fast as the 777 or the 747.

The Dreamliner will offer a superior economic performance with 15% lower fuel consumption than current aircraft in the same category, lower operating costs and lower maintenance costs.

The B787 is the first commercial jet airplane to be built primarily of composite materials which resist fatigue and corrosion that affect aluminum airplanes resulting in easy and economical maintenance. B787-8 is powered with two GEnx-1B64 engines which have a thrust rating of 63,800 lbs. The next-generation engine technology of the B787 is provided by Boeing’s engine partners, General Electric. The engines and other improvements enable the B787 to fly farther, faster, cleaner, quieter and more efficiently than comparable airplanes. Modern cabin noise control system prevents noise and vibrations to enter the cabin. A provision is made to carry additional flying crew in the Overhead Flight Crew Rest (OFCR) area which is equipped with two sleeping bunks and one seat.

Innovation to redefine the total passenger experience

Innovation to redefine the total passenger experience
  • Wider seats and aisles
  • Bigger windows, 65% larger than other aircraft in the same category
  • Quieter
  • Innovative lighting
  • Bigger bins
  • Improved cabin environment (lower altitude, cleaner air and higher humidity)

Point-to-point flying; how, where, when you want to fly

  • New, non-stop routes such as India-Australia
  • Versatile range – from efficient short, medium and long-range routes
  • As fast as Mach 0.85 (like the 777 and 747)
Point-to-point flying; how, where, when you want to fly

Breakthrough Economics

Breakthrough Economics
  • 15% lower fuel consumption per passenger than today's same-sized airplanes
  • Versatile family – big jet ranges, small jet trip costs
  • Excellent cargo capacity for increased revenue
  • Lower maintenance costs than peer airplanes

Breakthrough Environmental Performance —Quieter and Cleaner

  • Quieter both inside the cabin and outside
  • 85 dbA noise stays within airport property
  • Cleaner throughout its lifecycle (designed for the environment)
  • Uses 15% less fuel than today's similarly sized airplanes
  • Produces 20% fewer emissions than today's similarly sized airplanes
  • Fewer hazardous materials used in production
  • Less hazardous waste and overall waste in production
Breakthrough Environmental Performance —Quieter and Cleaner


The Boeing 787 has the optimal size and range to allow Air India to not only operate their current routes more profitably, but also to open up new markets giving Air India a true "first mover” advantage. Secondly, with lower fuel costs and cash operating costs, the Dreamliner offers an unsurpassed economic performance. In addition, maintenance costs have been substantially reduced. Third, this airplane will truly change the passenger experience. It's an airplane that looks different – a new cabin architecture featuring larger bins and windows, new lighting, new side walls and ceiling and a new entry way. And, passengers will feel the difference after a long flight due to cleaner air, lower cabin altitude, and a smoother ride. Finally, the 787 is designed to be more environmentally progressive throughout its lifecycle. The airplane is manufactured using fewer hazardous materials, consumes 20% less fuel and produces 20% fewer CO2 emissions. The 787 is also quieter both inside and out. And, at the end of the airplane’s service life, the materials used for the 787 are recyclable. The Dreamliner, indeed, offers features to match our dreams and is set to be a game-changer for Air India!


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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.



Urgent Updates

Dear Flying Returns member and patron of Air India,

Please accept our profound and sincere apologies if you have faced any problems since 01 December 2015, while trying to redeem miles from your FFP account. We have made a few changes and would like to explain and also clarify why we did not issue an alert in advance.

While it has been our privilege to be the airline of your choice and to cater to your air travel needs, for the likes of you, we are also the "depository" of the FFP miles you earn and accrue when you fly on us. As the custodian bank of these Air India Flying Returns Miles it is our twin responsibility to safe guard them / prevent misuse and also provide you with best returns or optimize value upon redemption.

Since joining Star Alliance in July 2014, wherein our members can earn and burn FR miles on a buffet of 27 other airlines, our daily enrolment of new - fresh members has grown from few hundreds per day to more than a 1000 per day in past few months. While we welcome this spurt in patronage and membership, it has come with certain unforeseen challenges, which we are attempting to address.

On the one hand we have received many inputs and feedback from concerned & esteemed members who have engaged with us on a proactive basis, to simplify and make the FFP program more attractive; but on the other hand we have also experienced increase in fraud / ghost FFP accounts and misuse of our FFP program - both of which have prompted us to make some structural changes to the Air India FFP program which are intended to not only improve the Flying Returns program but to also make it more secure for our members.

We are also concerned about the incidence of lost miles or retro credit requests for lost or missing miles, which is either due to name mismatch, wrong or incomplete names & initials, FFP number missing in PNR while making booking, and a host of other plausible reasons.

When we have dispatched by speed post (within India) the membership kits and cards along with upgrade vouchers for tier members, we have had a very high incidence of RTS or "return to sender". Same is the case with kits sent on our flights for dispatch (by courier) in foreign countries by our offices abroad. It is a double whammy with members complaining of non-receipt of not just card and kits but also emailers and statements on a regular basis.

To address these issues, as the custodian of your FR Miles, Air India has introduced some security features in the program to verify the fidelity of the member data and update the profile of all our existing members - akin to the KYC process adopted by Banks in India some time back.

Till this process is completed, all members shall be able to accrue or earn miles normally, but to be able to redeem miles, each member is first required to undergo the KYC process and requested to

  • Log in to the FR Account thru the Flying Returns website www.flyingreturns.co.in
  • Fill up all personal particulars, which are valid currently, except Name & date of birth in the FFP member profile.
  • Ensure that you use a unique Cell phone Number and Unique Email ID, on which OTP shall be sent now and subsequently flight related alerts and statements shall be sent. If two different accounts have the same mobile Phone number or same Email ID, the system will not accept it. We have multiple cases of FFP accounts with different names, but created against one email ID and one phone number.
  • Once you generate a pair of OTP which you will receive one each on your email and cell phone, please upload a self-attested copy of only any ONE Govt. issued photo ID preferably Passport (in absence of a passport Aadhar / PAN Card / Voter ID) and a proof of the current and valid address.

Please ensure the name in the profile matches that on the passport (or other Govt. issued ID) that is uploaded. Name mismatch would result in loss / missing miles and other avoidable glitches. In case your membership profile has your first name as initial or one alphabet & in contrast the Passport has your full name, then you need to email a request to the member service centre along with your ID proof & mother's maiden name to first change the name on your profile to match the passport - so that you can do the KYC.

Once you have done this, Air India shall verify and activate your account so that you are able to redeem your miles. This may take some time due to the high volume of transactions in queue and the slowing down of the system.

In case you are getting error responses, please peruse the following Do's and Don'ts -


  • Do use only your own Email and Cell Phone number, which is in your possession for normal use.
  • Do change the Cell number and email in the profile if they are not with you, before requesting for OTP.
  • Do upload any one and only Id document & only one latest address proof, preferably in PDF which will fit 400 MB size.
  • Do upload only the passport as Id if you travel international sectors.


  • Do not use the phone numbers & email of your travel agent or secretary.
  • Do not upload more than one or multiple Id like Passport plus PAN plus Aadhar as it will then exceed 400 MB.
  • Do not upload Utility Bill, which is older than 2 months.
  • Do not generate multiple OTP as that will result in non-verification with OTP being open. One OTP generated is valid for 10 minutes.

On receiving feedback about inability or difficulty in uploading documents, we found out that many members did not perform the second step of clicking upload after first step of selecting document. Hence we have now made it one step and as soon as member selects, the document is uploaded. This has now resulted in members uploading multiple or more than one document, whereas only one ID and one address proof is required.

Non-receipt of one time password (OTP) is likely to happen if the email or mobile number is associated with another member account.

In many instances members have generated more than one pair/set of OTP, sometimes 4 or 5 sets of OTP and have used the email OTP of one and the Cell phone OTP of another to try and activate the account - which will reflect as pending or OTP not verified. We are working on resolving this glitch and hope to do that soon.

In the meanwhile, we would humbly and earnestly exhort you to please bear with us, if there is a delay on account of system error or in verification - while these changes take place. Once this is done, your patience shall enable you to avail enhanced benefits of the Frequent Flyer program and make this wait and updation of profile data by existing members worth the while.

Some of these changes, which members can take advantage of are enumerated below:-

  • Removal of YQ (Fuel Surcharge) till now paid in cash on international Award redemption tickets on Air India flights & its replacement with additional miles.
  • Enabling Child Enrolment (02 to 12 years age).
  • Enhanced web bonus for Business Class Cabin & International journeys.
  • Simplified Table of Miles Accrual & Redemption on Air India flights which have been clubbed/bundled in ten strata (each for domestic & international).
  • Instant generation of downloadable / printable "Virtual" membership card upon enrolment or tier status change.

For those of you who have certain FR Miles expiring on 31st December 2015, and the past 10 days have been a frustrating period with KYC norms resulting in delay or inability to redeem miles, we would like to compensate you by extending the validity or permitting use - redemption of these miles by 2 months to 29th February 2016 for getting the tickets issued.

In the next few weeks, possibly first quarter of 2016, we are intending to deliver the following changes and developments for our FR members:-

  • A new simplified Star Award chart of 7 global zones, and 4 mileage based sub zones in each global zone, with attractive levels. Viz. in the zone comprising USA, only 5000 FR miles required for redemption on sectors less than 500 KM like New York to Washington or San Francisco to Los Angeles.
  • On-line Retro or Requests for credit of lost & missing miles.
  • Online upgrade with miles on Air India & Star Alliance flights (SAUA).
  • Family Pooling with (one degree of separation) children and parents in addition to spouse.
  • Zone base Accrual & Redemption of Miles.

It has been 10 days since above mentioned planned changes including KYC have been introduced and we have been receiving feedback as well as complaints, with the major one being why prior intimation or advisory was not issued to alert FR members of the changes contemplated and many members were caught unawares or taken by surprise.

This was done to pre-empt any mass redemption of miles from ghost / fraud / shell accounts by unscrupulous elements. Miles in FFP account are as good as Money in Bank.

We look forward to your continued patronage of the National Carrier while we endeavour to make Flying Returns Programme user friendly and safe and secure.

Thanking you once again for your patronage and requesting you to kindly bear with us,

Assuring you of our best intentions and services always,

The Flying Returns team of Air India.


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