Refund/Cancelations/Rebooking

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1. How do I apply for a ticket refund?
A. You can submit a ticket for refund, which is either partially utilized or totally unutilized, within one year after expiry of the validity of the ticket. The refund would however be processed subject to the fare restrictions of the ticket. If the payment has been done in cash, a cheque with the refund amount is sent to the address as specified by the passenger. If the payment has been made by credit/debit card, then the amount is credited back to the same credit card account. The refund cannot be processed to an alternate card account. The transfer to any other card account if required would have to be requested by you to your card issuing bank only. If the payment is made by direct debit-bank transfer, the amount would be credited back to the same bank account that it was debited from.

2. How long can I expect to wait for my refund to be processed?
A. In normal circumstances a refund is processed almost immediately. However, in case of a credit card bank transfer, it takes a minimum of twenty days and in case of a lost ticket, it takes a minimum of six months as the mandatory cooling period needs to be met with and the documents are processed by our Central accounts office.

3. How do I rebook or cancel bookings made online on the Air India website?
A. The procedure is listed below:

Domestic rebooking and cancelation/refunds:

For domestic bookings made only on http://www.airindia.in/SBCMS/Webpages/Home.aspx, modifications and refunds can be processed online by the passenger using the “My booking” link on the website.

The change or refund would be processed online after the application of the rebooking or cancelation fees for the following instances:

If the change/cancelation is for the complete booking of all passengers.
If a rebooking fee or fare difference is payable then rebooking is permitted for only upto two reissues

The online rebooking/cancelation cannot be processed if

1. Changes to the booking are made offline at any reservations office

2. Change or cancelation is for one passenger in a multi passenger booking

International bookings cancelations

1) For tickets issued online after 26FEB11 and before 02MAR12 and for partially utilised tickets:
An email has to be sent to ecommerce@airindia.in for initiating the online refund.

2) For fully unutilised tickets issued online on or after 02MAR12:
For international bookings made only on http://www.airindia.in/SBCMS/Webpages/Home.aspx the passenger can cancel his booking and process a refund using the “My booking” link. The refund would be processed online after the deduction of the applicable cancelation fees in the following instances:

If the change/cancelation is for the complete booking of all passengers.
If a rebooking fee or fare difference is payable then rebooking is permitted for upto two ticket reissues

International rebooking:

1) For tickets issued online after 26FEB11 and before 30MAR12:
Please contact the reservations office for the change or send an email to ecommerce@airindia.in

2) For tickets issued online on or after 30MAR12:
For international bookings made only on http://www.airindia.in/SBCMS/Webpages/Home.aspx, the passenger can use the My booking link to make the changes in his travel. The rebooking would be processed online after the collection of the applicable fare/tax difference, rebooking fees for the following instances:

If the change/cancelation is for the complete booking of all passengers.
If a rebooking fee or fare difference is payable then rebooking is permitted for only two reissues

The online rebooking cannot be processed if

1) Changes to the booking are made offline at any reservations office

2) Change or cancelation is for one passenger in a multi passenger booking

4. If I have been downgraded on my flight, do I qualify for a refund?
A. Yes. In case of involuntary downgrading, due to a change in aircraft, after completion of travel, you need to send the ticket jacket with the boarding cards to the Refunds section and as per the applicable fare rule a refund will be processed. In case of a downgrade and if you are transferred to any other airline the case is treated as a ‘transportation credit’ where a message has to be sent to the respective airline, our Central accounts and the IATA billing section, and only then is the refund processed. The ticket copy and the boarding card also need to be sent for this refund.

5. If a member of my family is taken ill and I no longer wish to travel due to this, am I entitled to a refund?
A. Yes. If a member of the family has taken ill and the ticket remains un-utilized then the refund is processed as per the fare rules governing the fare.

6. If my ticket is past the date of travel, can I still apply for a refund?
A. Yes. A refund can be applied for, within one year after expiry of the ticket validity.

7. If I have used only part of my ticket, am I entitled to a refund on the unused sector(s)?
A. In case of partial refunds, the applicable one way fare and taxes for the utilized sector of travel and the cancellation/ refund charges are deducted and the balance amount is refunded.
However in case of certain highly discounted fares, partially utilized tickets are non refundable. You will need to check the rules of the fare at the time of making the reservation.

8. Can I make changes to my booking after I have purchased a ticket?
A. For bookings made online on our website http://www.airindia.in/ ,prior to 27th February 2011, please contact your local Air India reservations office for changes to your booking or please send an email to ecommerce@airindia.in
However, our Call Centers, Airport and City offices would be able to help you in making changes to your itinerary, irrespective from where you purchased the ticket.
If you wish to change any of the details of your booking e.g. date and time, you must inform us of your changes prior to the scheduled departure of your flight to avoid any no show charges if applicable. Changes to your booking may incur a rebooking fee depending on the applicable fare rule.
For domestic online bookings made after 27th February 2011 please visit the “My Booking” section on the website, where you will be permitted to rebook .

9. What do you mean by Fare Conditions?
A. All air tickets are governed by fare conditions and they determine the price of the ticket. Depending on the fare conditions the fares tend to vary. The most flexible fares have the least restrictions attached to it and are more expensive. It is very essential to know the most common conditions:
1) Whether the ticket is refundable and the charges related to it and
2) Whether the ticket dates/flight can be changed and the charges related to it
3) Whether there is no show charges related to it
Be sure to ask the booking agent about the fare conditions related to the fare/flights that you are purchasing.
If you are making the booking online, you may view the restrictions when you click on the “View Fare Rules” link on the fare display page