Search and book flights conveniently.
Cancel and rebook online. Book your seat and meal preferences.
Check the daily or weekly schedule for the required sectors.
Air India domestic fares at a glance.
Check the current flight arrival and departure times online.
Check in online to avoid last minute delays.
Check out our current timetable online.
Book online against redemption of miles.
Travel Smart & Stay Connected.
All our current offers available at a glance.
Concessionary Fares and more
Experience worry free vacations and weekend getaways with Air India Holidays
Special offers and services to our corporate clients
Tips for travel - let Air India help make your vacation or business travel a reality.
Discover 35 international and 66 domestic destinations over 4 continents.
City & Airport Services for out-going passengers.
Entertainment, dining and shopping on board.
Relax before the flight or catch up on work at our partnered lounges.
Navigate our network with route maps and discover destinations.
Discover new destinations and more with our partners.
India's first frequent flyer programme & one of the most rewarding programme.
Enroll now and start your mileage point accrual.
Every time you fly Air India, you accrue miles based on sector and the booking class.
Unmatched opportunities to redeem miles for award tickets.
As a Flying Returns member, you can enjoy a host of promotion offers.
Join any of our Premium Clubs..The Maharajah Club, Golden Edge Club or Silver Edge Club.
Log on now to check your Account details.
Get details about our Travel Partners.
Learn more about what you can take with you in the cabin.
Know the checked in baggage allowances for your journey.
Find out more about the excess baggage charges.
Charges for carriage of Sports/Music and other Equipment
Guidelines for packing your baggage.
Contact us for lost, damaged or delayed baggage.
Details of baggage which can be sent as cargo.
Additional baggage allowance for students
Check the Status of your delayed baggage
Our customer care centre is always there to assist you.
Check the contact details of Air India worldwide.
Get the answers to all your queries.
We welcome your Feedback.
Get the status of your Feedback.
Call 24x7 All India Toll Free
1800 180 1407
From MTNL/BSNL lines and Mobile/Landline Numbers of most Private Telecom Operators in India Only.
for all other numbers
All donations towards the Prime Minister's National Relief Fund (PMNRF) are notified for 100% deduction from taxable income under Section 80G of the Income Tax Act, 1961.
Copyright © 2015 Air India Ltd. All rights reserved.
Page last updated on: 9/12/2015
You are visiting a travel partner of
This website is owned and operated by a third party and not under the control of Air India.
You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.
Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.
Dear Flying Returns member and patron of Air India,
Please accept our profound and sincere apologies if you have faced any problems since 01 December 2015, while trying to redeem miles from your FFP account. We have made a few changes and would like to explain and also clarify why we did not issue an alert
While it has been our privilege to be the airline of your choice and to cater to your air travel needs, for the likes of you, we are also the "depository" of the FFP miles you earn and accrue when you fly on us. As the custodian bank of these Air India Flying
Returns Miles it is our twin responsibility to safe guard them / prevent misuse and also provide you with best returns or optimize value upon redemption.
Since joining Star Alliance in July 2014, wherein our members can earn and burn FR miles on a buffet of 27 other airlines, our daily enrolment of new - fresh members has grown from few hundreds per day to more than a 1000 per day in past few months. While
we welcome this spurt in patronage and membership, it has come with certain unforeseen challenges, which we are attempting to address.
On the one hand we have received many inputs and feedback from concerned & esteemed members who have engaged with us on a proactive basis, to simplify and make the FFP program more attractive; but on the other hand we have also experienced increase in fraud
/ ghost FFP accounts and misuse of our FFP program - both of which have prompted us to make some structural changes to the Air India FFP program which are intended to not only improve the Flying Returns program but to also make it more secure for our members.
We are also concerned about the incidence of lost miles or retro credit requests for lost or missing miles, which is either due to name mismatch, wrong or incomplete names & initials, FFP number missing in PNR while making booking, and a host of other plausible
When we have dispatched by speed post (within India) the membership kits and cards along with upgrade vouchers for tier members, we have had a very high incidence of RTS or "return to sender". Same is the case with kits sent on our flights for dispatch (by
courier) in foreign countries by our offices abroad. It is a double whammy with members complaining of non-receipt of not just card and kits but also emailers and statements on a regular basis.
To address these issues, as the custodian of your FR Miles, Air India has introduced some security features in the program to verify the fidelity of the member data and update the profile of all our existing members - akin to the KYC process adopted by Banks
in India some time back.
Till this process is completed, all members shall be able to accrue or earn miles normally, but to be able to redeem miles, each member is first required to undergo the KYC process and requested to
Please ensure the name in the profile matches that on the passport (or other Govt. issued ID) that is uploaded. Name mismatch would result in loss / missing miles and other avoidable glitches. In case your membership profile has your first name as initial
or one alphabet & in contrast the Passport has your full name, then you need to email a request to the member service centre along with your ID proof & mother's maiden name to first change the name on your profile to match the passport - so that you can do
Once you have done this, Air India shall verify and activate your account so that you are able to redeem your miles. This may take some time due to the high volume of transactions in queue and the slowing down of the system.
In case you are getting error responses, please peruse the following Do's and Don'ts -
On receiving feedback about inability or difficulty in uploading documents, we found out that many members did not perform the second step of clicking upload after first step of selecting document. Hence we have now made it one step and as soon as member
selects, the document is uploaded. This has now resulted in members uploading multiple or more than one document, whereas only one ID and one address proof is required.
Non-receipt of one time password (OTP) is likely to happen if the email or mobile number is associated with another member account.
In many instances members have generated more than one pair/set of OTP, sometimes 4 or 5 sets of OTP and have used the email OTP of one and the Cell phone OTP of another to try and activate the account - which will reflect as pending or OTP not verified.
We are working on resolving this glitch and hope to do that soon.
In the meanwhile, we would humbly and earnestly exhort you to please bear with us, if there is a delay on account of system error or in verification - while these changes take place. Once this is done, your patience shall enable you to avail enhanced benefits
of the Frequent Flyer program and make this wait and updation of profile data by existing members worth the while.
Some of these changes, which members can take advantage of are enumerated below:-
For those of you who have certain FR Miles expiring on 31st December 2015, and the past 10 days have been a frustrating period with KYC norms resulting in delay or inability to redeem miles, we would like to compensate you by extending the validity or permitting
use - redemption of these miles by 2 months to 29th February 2016 for getting the tickets issued.
In the next few weeks, possibly first quarter of 2016, we are intending to deliver the following changes and developments for our FR members:-
It has been 10 days since above mentioned planned changes including KYC have been introduced and we have been receiving feedback as well as complaints, with the major one being why prior intimation or advisory was not issued to alert FR members of the changes
contemplated and many members were caught unawares or taken by surprise.
This was done to pre-empt any mass redemption of miles from ghost / fraud / shell accounts by unscrupulous elements. Miles in FFP account are as good as Money in Bank.
We look forward to your continued patronage of the National Carrier while we endeavour to make Flying Returns Programme user friendly and safe and secure.
Thanking you once again for your patronage and requesting you to kindly bear with us,
Assuring you of our best intentions and services always,
The Flying Returns team of Air India.