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This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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FAQs

Baggage

Q.

How much of free checked baggage allowance is permitted?

A.

The free checked baggage allowance for each passenger who pays the adult fare and child fare is based on the passenger's class of travel and country of travel and is further determined by the piece system and the weight system.

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Q.

What is the piece system and the weight system and what is the permissible allowance?

A.

The piece system is applicable on certain routes of Air India. Kindly check the country specific baggage details on the website. The weight system is applied to all other flights on our network. The piece system however does not apply on flights operated by ATR's & Beach Crafts for Domestic connections.

Details can be viewed in :
Travel Information > Before you fly > Baggage > Checked Baggage

Additional baggage allowances as per Marketing promotions may be viewed under:
Home > Special Offers > Baggage Allowance >International > Free Baggage Allowance

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Q.

What are the limitations on carriage of hand/cabin baggage?

A.

The carriage of hand/cabin baggage is limited to one piece weighing not more than 8 kgs. This applies to all classes of travel and all flights on our network. The hand/cabin baggage should be suitable to place in the closed overhead rack or under the passenger seat, provided the sum of the 3 dimensions of all such carry on items does not exceed 45 inches or 115cms.

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Q.

What if my baggage exceeds the permitted limitations?

A.
If your baggage exceeds the free baggage allowance, excess baggage charges will apply. For information on excess baggage charges please refer to the section :
Travel Information > Before you fly > Baggage >Excess Baggage

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Q.

What if I do not receive my baggage in the baggage claim on arrival?

A.

If your baggage is not received by you on arrival in the baggage claim area, please contact the Air India personnel in Baggage Services Counter which is normally located in the arrival hall. You will be asked to fill in a Property Irregularity Report which has a unique reference number. You will have to fill in the details of contents in your baggage and the description of the same in detail. As soon as your bag is traced, Air India will contact you.

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Q.

What if I notice that my baggage is damaged when I claim the same on arrival?

A.

If your baggage is received by you in damaged condition, on arrival in the baggage claim area; please contact the Air India personnel in Baggage Services Counter which is normally located in the arrival hall. You will be asked to fill in a Property Irregularity Report which has a unique reference number. Please see the Conditions of Carriage for full details on baggage liability.

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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

Continue

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