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This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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Code - Share Partners

AIRLINEORIGINDESTINATIONFlight NumberFREQ
Turkish AirlinesAdanaIstanbulAI* 60761234567
Ethiopian AirwaysAddis AbabaDar Es SalaamAI* 75571234567
Ethiopian AirwaysAddis AbabaDelhiAI* 75521234567
Ethiopian AirwaysAddis AbabaEntebbeAI* 75591234567
Ethiopian AirwaysAddis AbabaNairobiAI* 75611234567
Ethiopian AirwaysAddis AbabaMumbaiAI* 75501234567
Ethiopian AirwaysAddis AbabaNairobiAI* 75551234567
LufthansaAmsterdamFrankfurtAI* 853812.4567
Turkish AirlinesAnkaraIstanbulAI* 60841234567
Turkish AirlinesAntalyaIstanbulAI* 60801234567
Singapore AirlinesBangkokSingaporeAI* 72411234567
Air MauritiusBengaluruChennaiAI* 6746.2.....
Air MauritiusBengaluruChennaiAI* 6747.2.....
LufthansaBengaluruFrankfurtAI* 87551234567
Air MauritiusBengaluruMauritiusAI* 6747.2.....
LufthansaBerlinFrankfurtAI* 88761234567
Egypt AirCairoMumbaiAI* 7690123..6.
Air CanadaCalgaryLondonAI* 73141.34567
Air CanadaCalgaryTokyoAI* 7331...4.6.
LufthansaChennaiFrankfurtAI* 87591234567
Air MauritiusChennaiMauritiusAI* 6747.2.....
LufthansaChicagoFrankfurtAI* 86361234567
LufthansaCopenhagenFrankfurtAI* 85711234567
Turkish AirlinesDalamanIstanbulAI* 60821234567
Ethiopian AirwaysDar Es SalaamAddis AbabaAI* 75561234567
Ethiopian AirwaysDelhiAddis AbabaAI* 75531234567
LufthansaDelhiFrankfurtAI* 87611234567
Turkish AirlinesDelhiIstanbulAI* 60711234567
Air MauritiusDelhiMauritiusAI* 6745......7
Air MauritiusDelhiMauritiusAI* 6745...4...
LufthansaDelhiMunichAI* 87631234567
Asiana AirDelhiSeoulAI* 7148.2.4.6.
Austrian AirlinesDelhiViennaAI* 6034.2.4567
Swiss International AirlinesDelhiZurichAI* 77031234567
LufthansaDenverFrankfurtAI* 86341234567
LufthansaDetroitFrankfurtAI* 86461234567
LufthansaDusseldorfFrankfurtAI* 88441234567
Ethiopian AirwaysEntebbeAddis AbabaAI* 75601234567
LufthansaFrankfurtAmsterdamAI* 85391.34567
LufthansaFrankfurtBengaluruAI* 87541234567
LufthansaFrankfurtBerlinAI* 88671234567
LufthansaFrankfurtChennaiAI* 87581234567
LufthansaFrankfurtChicagoAI* 86371234567
LufthansaFrankfurtCopenhagenAI* 85761234567
LufthansaFrankfurtDelhiAI* 87601234567
LufthansaFrankfurtDenverAI* 86351234567
LufthansaFrankfurtDetroitAI* 86471234567
LufthansaFrankfurtDusseldorfAI* 88511234567
LufthansaFrankfurtLos AngelesAI* 86411234567
LufthansaFrankfurtMumbaiAI* 87561234567
LufthansaFrankfurtMunichAI* 88111234567
LufthansaFrankfurtOsloAI* 85341234567
LufthansaFrankfurtPuneAI* 8766......7
LufthansaFrankfurtPuneAI* 8766..3.5..
LufthansaFrankfurtStockholmAI* 85041234567
LufthansaFrankfurtStuttgartAI* 88291234567
LufthansaFrankfurtWashingtonAI* 86451234567
Air CanadaHalifaxLondonAI* 730412.4.6.
Air CanadaHong KongVancouverAI* 73261234567
Turkish AirlinesIstanbulAdanaAI* 60771234567
Turkish AirlinesIstanbulAnkaraAI* 60851234567
Turkish AirlinesIstanbulAntalyaAI* 60811234567
Turkish AirlinesIstanbulDalamanAI* 60831234567
Turkish AirlinesIstanbulDelhiAI* 60701234567
Turkish AirlinesIstanbulIzmirAI* 60791234567
Turkish AirlinesIstanbulMumbaiAI* 60741234567
Turkish AirlinesIzmirIstanbulAI* 60781234567
Ethiopian AirwaysKigaliAddis AbabaAI* 75621234567
Singapore AirlinesKolkataSingaporeAI* 72611.3.56.
Singapore AirlinesKuala LumpurSingaporeAI* 724312345..
Air CanadaLondonCalgaryAI* 731312.4567
Air CanadaLondonHalifaxAI* 7303.23.5.7
Air CanadaLondonSt. JohnsAI* 73011..4.6.
Air CanadaLondonTorontoAI* 73091234567
Air CanadaLondonTorontoAI* 73111234567
Air CanadaLondonVancouverAI* 73171234567
LufthansaLos AngelesFrankfurtAI* 86401234567
Singapore AirlinesLos AngelesSingaporeAI* 72051234567
Air MauritiusMauritiusBengaluruAI* 67461......
Air MauritiusMauritiusChennaiAI* 67461......
Air MauritiusMauritiusDelhiAI* 6744..3..6.
Air MauritiusMauritiusMumbaiAI* 6748.2.4..7
Ethiopian AirwaysMumbaiAddis AbabaAI* 75511234567
Egypt AirMumbaiCairoAI* 7691.234..7
LufthansaMumbaiFrankfurtAI* 87571234567
Turkish AirlinesMumbaiIstanbulAI* 60751234567
Air MauritiusMumbaiMauritiusAI* 67491.3.5..
LufthansaMumbaiMunichAI* 87651234567
Swiss International AirlinesMumbaiZurichAI* 77011234567
LufthansaMunichDelhiAI* 87621234567
LufthansaMunichFrankfurtAI* 88081234567
LufthansaMunichMumbaiAI* 87641234567
Ethiopian AirwaysNairobiAddis AbabaAI* 75541234567
LufthansaOsloFrankfurtAI* 85311234567
Air CanadaParisTorontoAI* 73211234567
LufthansaPuneFrankfurtAI* 87671..4.6.
Singapore AirlinesSan FranciscoSingaporeAI* 72031234567
Singapore AirlinesSan FranciscoSingaporeAI* 72011234567
Asiana AirSeoulDelhiAI* 7147.2.4.6.
Singapore AirlinesSingaporeBangkokAI* 72421234567
Singapore AirlinesSingaporeKolkataAI* 72621.3.56.
Singapore AirlinesSingaporeKuala LumpurAI* 724412345..
Singapore AirlinesSingaporeLos AngelesAI* 72061234567
Singapore AirlinesSingaporeSan FranciscoAI* 72021234567
Singapore AirlinesSingaporeSan FranciscoAI* 72041234567
Air CanadaSt. JohnsLondonAI* 73021..4.6.
LufthansaStockholmFrankfurtAI* 85071234567
LufthansaStuttgartFrankfurtAI* 88261234567
Air CanadaTokyoCalgaryAI* 7332..3...7
Air CanadaTokyoVancouverAI* 73281.3..67
Air CanadaTorontoLondonAI* 73121234567
Air CanadaTorontoLondonAI* 73101234567
Air CanadaTorontoParisAI* 73221234567
Air CanadaVancouverHong KongAI* 73251234567
Air CanadaVancouverLondonAI* 73181234567
Air CanadaVancouverTokyoAI* 73271..456.
Austrian AirlinesViennaDelhiAI* 60331.3456.
LufthansaWashingtonFrankfurtAI* 86441234567
Swiss International AirlinesZurichDelhiAI* 77041234567
Swiss International AirlinesZurichMumbaiAI* 77021234567

*1 - Monday, 2 - Tuesday, 3 - Wednesday, 4 - Thursday, 5 - Friday, 6 - Saturday, 7 - Sunday certain code share flights are available for international online connection traffic only

Now, fly further via our codeshare gateways. to avail of our best fares, please contact your nearest Air India office.

From and To Airline Connections To
India via Vienna Austrian Airlines Altenrhein, Budapest, Graz, Innsbruck, Klagenfurt, Linz, Salzburg,
India via Frankfurt Lufthansa Airlines Amsterdam, Athens, Barcelona, Basel, Belgrade, Berlin, Berne, Birmingham, Bologna, Bratislava, Bremen, Brussels, Bucharest, Budapest, Cologne, Copenhagen, Dresden, Dublin, Dusseldorf, Edinburgh, Florence, Friedrichshafen, Geneva, Genoa, Gothenburg, Graz, Hamburg, Hanover, Helsinki, Hof, Istanbul, Kiev, Krakow, Leipzig, Linz, Lisbon, London, Lyon, Madrid, Manchester, Marseille, Milan, Minsk, Moscow, Muenster, Munich, Naples, Nice, Nuremberg, Oslo, Paderborn, Paris, Prague, Rome, Sofia, St.Petersburg, Stockholm, Stuttgart, Toulouse, Trieste, Tunis, Turin, Venice, Verona, Vienna, Warsaw, Wroclaw, Zagreb, Zurich, Atlanta, Boston, Charlotte, Chicago, Dallas, Denver, Detroit, Houston, Los Angeles, Mexico, Miami, NewYork, Orlando, Philadelphia, Portland, San Francisco, Sao Paulo, Seattle, Toronto, Vancouver, Washington
India via Singapore Singapore Airlines Adelaide, Auckland, Bandar Seri Begawan, Brisbane, Christchurch, Guangzhou, Hanoi, Ho Chi minh City, Los Angeles, Melbourne, Perth, San Francisco, Sydney, Taipei
India via Addis Ababa Ethiopian Airlines Dar-es-salam, Nairobi
India via Johannesburg South African Airways Cape Town, Durban
India via Moscow AeroFlot Airlines Adler/Sochi, Ekaterinburg, Kaliningrad, Kiev, St.Petersburg, Ufa, Volgograd
London via NewYork (JFK) Kuwait Airways Albany, Albuquerque, Atlanta, Austin, Boston, Baltimore, Birmingham, Bloomington, Buffalo, Cedar Rapids, Charlotte, Columbus, Champaign, Charlotte, Cincinnati, Cleveland, Columbia, Des Moines, Dallas, Dayton, Denver, Detroit, Dulles, Fayetteville, Ft. Lauderdale, Grand Rapids, Greensboro, Grnville, Hartford Ct, Honolulu, Houston, Huntsville, Indianapolis, Jackson, Jacksonville, Kansas City, Las Vegas, Lexington, Little Rock, Los Angeles, Louisville, Memphis, Miami, Milwaukee, Minneapolis, Mobile, Nashville, New Orleans, Norfolk, Oklahoma City, Omaha, Orlando, Peoria, Philadelphia, Phoenix, Pittsburgh, Portland, Providence, Raleigh, Richmond, Roanoke, Rochester, Sacramento, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, San Juan, Savannah, Seattle, St. Louis, Syracuse, Tampa, Toronto, Tucson, Tulsa, Washington, Wichita
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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

Continue

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Urgent Updates

Dear Flying Returns member and patron of Air India,

Please accept our profound and sincere apologies if you have faced any problems since 01 December 2015, while trying to redeem miles from your FFP account. We have made a few changes and would like to explain and also clarify why we did not issue an alert in advance.

While it has been our privilege to be the airline of your choice and to cater to your air travel needs, for the likes of you, we are also the "depository" of the FFP miles you earn and accrue when you fly on us. As the custodian bank of these Air India Flying Returns Miles it is our twin responsibility to safe guard them / prevent misuse and also provide you with best returns or optimize value upon redemption.

Since joining Star Alliance in July 2014, wherein our members can earn and burn FR miles on a buffet of 27 other airlines, our daily enrolment of new - fresh members has grown from few hundreds per day to more than a 1000 per day in past few months. While we welcome this spurt in patronage and membership, it has come with certain unforeseen challenges, which we are attempting to address.

On the one hand we have received many inputs and feedback from concerned & esteemed members who have engaged with us on a proactive basis, to simplify and make the FFP program more attractive; but on the other hand we have also experienced increase in fraud / ghost FFP accounts and misuse of our FFP program - both of which have prompted us to make some structural changes to the Air India FFP program which are intended to not only improve the Flying Returns program but to also make it more secure for our members.

We are also concerned about the incidence of lost miles or retro credit requests for lost or missing miles, which is either due to name mismatch, wrong or incomplete names & initials, FFP number missing in PNR while making booking, and a host of other plausible reasons.

When we have dispatched by speed post (within India) the membership kits and cards along with upgrade vouchers for tier members, we have had a very high incidence of RTS or "return to sender". Same is the case with kits sent on our flights for dispatch (by courier) in foreign countries by our offices abroad. It is a double whammy with members complaining of non-receipt of not just card and kits but also emailers and statements on a regular basis.

To address these issues, as the custodian of your FR Miles, Air India has introduced some security features in the program to verify the fidelity of the member data and update the profile of all our existing members - akin to the KYC process adopted by Banks in India some time back.

Till this process is completed, all members shall be able to accrue or earn miles normally, but to be able to redeem miles, each member is first required to undergo the KYC process and requested to

  • Log in to the FR Account thru the Flying Returns website www.flyingreturns.co.in
  • Fill up all personal particulars, which are valid currently, except Name & date of birth in the FFP member profile.
  • Ensure that you use a unique Cell phone Number and Unique Email ID, on which OTP shall be sent now and subsequently flight related alerts and statements shall be sent. If two different accounts have the same mobile Phone number or same Email ID, the system will not accept it. We have multiple cases of FFP accounts with different names, but created against one email ID and one phone number.
  • Once you generate a pair of OTP which you will receive one each on your email and cell phone, please upload a self-attested copy of only any ONE Govt. issued photo ID preferably Passport (in absence of a passport Aadhar / PAN Card / Voter ID) and a proof of the current and valid address.

Please ensure the name in the profile matches that on the passport (or other Govt. issued ID) that is uploaded. Name mismatch would result in loss / missing miles and other avoidable glitches. In case your membership profile has your first name as initial or one alphabet & in contrast the Passport has your full name, then you need to email a request to the member service centre along with your ID proof & mother's maiden name to first change the name on your profile to match the passport - so that you can do the KYC.

Once you have done this, Air India shall verify and activate your account so that you are able to redeem your miles. This may take some time due to the high volume of transactions in queue and the slowing down of the system.

In case you are getting error responses, please peruse the following Do's and Don'ts -

Do's

  • Do use only your own Email and Cell Phone number, which is in your possession for normal use.
  • Do change the Cell number and email in the profile if they are not with you, before requesting for OTP.
  • Do upload any one and only Id document & only one latest address proof, preferably in PDF which will fit 400 MB size.
  • Do upload only the passport as Id if you travel international sectors.

Don'ts

  • Do not use the phone numbers & email of your travel agent or secretary.
  • Do not upload more than one or multiple Id like Passport plus PAN plus Aadhar as it will then exceed 400 MB.
  • Do not upload Utility Bill, which is older than 2 months.
  • Do not generate multiple OTP as that will result in non-verification with OTP being open. One OTP generated is valid for 10 minutes.

On receiving feedback about inability or difficulty in uploading documents, we found out that many members did not perform the second step of clicking upload after first step of selecting document. Hence we have now made it one step and as soon as member selects, the document is uploaded. This has now resulted in members uploading multiple or more than one document, whereas only one ID and one address proof is required.

Non-receipt of one time password (OTP) is likely to happen if the email or mobile number is associated with another member account.

In many instances members have generated more than one pair/set of OTP, sometimes 4 or 5 sets of OTP and have used the email OTP of one and the Cell phone OTP of another to try and activate the account - which will reflect as pending or OTP not verified. We are working on resolving this glitch and hope to do that soon.

In the meanwhile, we would humbly and earnestly exhort you to please bear with us, if there is a delay on account of system error or in verification - while these changes take place. Once this is done, your patience shall enable you to avail enhanced benefits of the Frequent Flyer program and make this wait and updation of profile data by existing members worth the while.

Some of these changes, which members can take advantage of are enumerated below:-

  • Removal of YQ (Fuel Surcharge) till now paid in cash on international Award redemption tickets on Air India flights & its replacement with additional miles.
  • Enabling Child Enrolment (02 to 12 years age).
  • Enhanced web bonus for Business Class Cabin & International journeys.
  • Simplified Table of Miles Accrual & Redemption on Air India flights which have been clubbed/bundled in ten strata (each for domestic & international).
  • Instant generation of downloadable / printable "Virtual" membership card upon enrolment or tier status change.

For those of you who have certain FR Miles expiring on 31st December 2015, and the past 10 days have been a frustrating period with KYC norms resulting in delay or inability to redeem miles, we would like to compensate you by extending the validity or permitting use - redemption of these miles by 2 months to 29th February 2016 for getting the tickets issued.

In the next few weeks, possibly first quarter of 2016, we are intending to deliver the following changes and developments for our FR members:-

  • A new simplified Star Award chart of 7 global zones, and 4 mileage based sub zones in each global zone, with attractive levels. Viz. in the zone comprising USA, only 5000 FR miles required for redemption on sectors less than 500 KM like New York to Washington or San Francisco to Los Angeles.
  • On-line Retro or Requests for credit of lost & missing miles.
  • Online upgrade with miles on Air India & Star Alliance flights (SAUA).
  • Family Pooling with (one degree of separation) children and parents in addition to spouse.
  • Zone base Accrual & Redemption of Miles.

It has been 10 days since above mentioned planned changes including KYC have been introduced and we have been receiving feedback as well as complaints, with the major one being why prior intimation or advisory was not issued to alert FR members of the changes contemplated and many members were caught unawares or taken by surprise.

This was done to pre-empt any mass redemption of miles from ghost / fraud / shell accounts by unscrupulous elements. Miles in FFP account are as good as Money in Bank.

We look forward to your continued patronage of the National Carrier while we endeavour to make Flying Returns Programme user friendly and safe and secure.

Thanking you once again for your patronage and requesting you to kindly bear with us,

Assuring you of our best intentions and services always,

Sincerely,
The Flying Returns team of Air India.

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