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FAQs

Mobile Check-in

Q.

What is Mobile Check-in?

A.

This is a facility through which passengers having confirmed booking in an AI operated flights could check-in for the flight through AI Mobile App . Currently AI Mobile App check in is not available for travel from Bahrain, Dhaka, Muscat, Melbourne, Milan, Rome and Sydney. AI Mobile App check in is not available on all Alliance Air (AI 9000 series) flights.Currently the check in facility through the mobile app redirects the passenger to the web check in module on the Air India website.

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Q.

Who can avail this facility?

A.

Any paid passenger holding a confirmed ticket for any Air India operated flight in any class of booking can avail this facility.

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Q.

What all should I have to avail this facility?

A.

You must download the AI Mobile App on your Mobile to avail this facility.

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Q.

Do I need to register myself for availing this facility?

A.

There is no necessity to register for availing this facility. Any passenger holding a confirmed booking with e-ticket can log onto Air India AI Mobile App site and carry out AI Mobile App check-in.

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Q.

How do I Check-in Through AI Mobile App?

A.

Visit AI Mobile App. Select the AI Mobile App Check-In option under Manage Your Trip heading. Provide requisite information as required and follow the process flow.

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Q.

What is the time window in which I can avail AI Mobile App check-in facility for a flight?

A.

The AI Mobile App check-in facility would be available starting 48hrs in advance and up to 2hrs before a flight departure time.

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Q.

Can the entire family booked in single PNR be checked in together?/How many passengers can be checked-in simultaneously?

A.

Maximum of nine passengers can be checked in simultaneously

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Q.

Can infants also be checked in?

A.

The infant booked in the PNR can be checked-in along with associated adult in the booking.

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Q.

Can passengers having special request such as wheel chairs, Un-accompanied minors etc can be checked-in through the AI Mobile App?

A.

Passengers with special requests like wheel chair, unaccompanied minors etc cannot make use of this facility. Only passengers having confirmed booking without any special service requirement can avail this facility.

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Q.

Would I be able to get a seat of my choice?

A.

Yes. While you follow the interactive process flow, you will be shown the seat map and you may choose any of the available seats. However, Air India reserves the right to change the assigned seats prior to travel due to operational reasons.

Emergency Exit row seats will not be allocated to pregnant women, families with children below 15 years of age, aged passengers and passengers with any disabilities or who are unable to follow the instructions given by the cabin crew or provided by the operator in print in case of emergency. Air India reserves the right to refuse emergency exit row seats at the time of check in, in case the above criteria are not met with.

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Q.

Will I be issued with a boarding pass ?

A.

Passengers travelling on Domestic sectors only would be issued a Boarding Pass. However a hardcopy of the boarding card will need to be carried to the airport. Passengers travelling on international sectors would be issued with a confirmation slip, copy of which needs to be presented at the dedicated counter at the airport at the time of completing the check-in formalities.

Passengers travelling Ex-Dubai would be issued with a E boarding card, which needs to be printed and carried by passenger to be presented at check in counter/ boarding gate as per below details:

a) If you are travelling with bags to check-in, please proceed directly to the Check in Counter and a member of our airport services team will check-in your baggage. Please arrive at the airport no later than 90 minutes before departure.

b) If you are travelling with carry-on bags only, please proceed through Customs, Immigration and Security. Check your departure gate on the airport displays and proceed to the boarding gate. Please report at the boarding gate no later than 45 minutes before departure.

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Q.

Why a Confirmation slip is issued to passengers on international flights?

A.

Passengers travelling on international flights need to get their travel documents etc. verified by the airline staff. As such these passengers are issued with a confirmation slip at the time of AI Mobile App check-in and the confirmation slip contains the passenger name, flight number etc along with the seat number allocated.

Note: The above is not applicable for AI Mobile App check-in ex Dubai.

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Q.

Do I have to exchange the confirmation slip with a boarding pass at the airport?

A.

Yes, passengers on international flights holding confirmation slip need to contact the airline staff at the dedicated counter to complete other check-in formalities and also for obtaining the boarding pass in exchange of the confirmation slip.

Note: The above is not applicable for AI Mobile App check-in ex Dubai.

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Q.

Can I print my Boarding Pass or confirmation slip?

A.

Yes you can provided the mobile has a connectivity to your printer.

In case you are travelling on Domestic sectors within India, on successful completion of AI Mobile App check-in you will get a "Print Boarding Pass" prompt. By clicking the same you can get your Boarding Pass printed on the local printer attached to your mobile.

In case you are travelling on International sector, on successful completion of AI Mobile App check-in you will get a "Print Boarding Pass" prompt. By clicking the same you can get your Confirmation Slip printed.

Note: For AI Mobile App check-in ex Dubai

On successful completion of AI Mobile App check-in you will get two options:

View/Print/Boarding pass or You can send to your Email address for printing later.

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Q.

How do I check-in my registered baggage?

A.

Dedicated Baggage Drop Counters are available to complete all the check-in formalities. These counters close 40 minutes (in case of Domestic sectors) and 60 Minutes (in case of International sectors) before departure. You are required to reach the counter well in time to complete your check-in formalities.

"Ex-Dubai, AI check-in Counters are available to complete all the check-in formalities. These counters close 60 Minutes before departure. You are required to reach the counter at least 90 minutes before to complete your check-in formalities.

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Q.

Will I be able to De-Check-In in case I decide not to travel?

A.

De-Check-In can be done only at the respective Airport by the airline staff. For any assistance you may contact the call center.

Ex-Dubai: De-Check-In can be done only at the Airport by the airline staff. Any passenger not reporting at the boarding gate 45 minutes prior to the departure time will be offloaded from the flight.

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Q.

Will I be able enter the airport using the AI Mobile App check-in Boarding Pass?

A.

The rules for entry to the airports are governed by other Government Agencies. As per the existing norms and regulations, passengers are required to carry a photo ID card and copy of E-ticket/Boarding Pass to enter the airport.

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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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