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This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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FAQs

Mobile Check-in

Q.

What is Mobile Check-in?

A.

This is a facility through which passengers having confirmed booking in an AI operated flights could check-in for the flight through AI Mobile App . Currently AI Mobile App check in is not available for travel from Bahrain, Dhaka, Muscat, Melbourne, Milan, Rome and Sydney. AI Mobile App check in is not available on all Alliance Air (AI 9000 series) flights.Currently the check in facility through the mobile app redirects the passenger to the web check in module on the Air India website.

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Q.

Who can avail this facility?

A.

Any paid passenger holding a confirmed ticket for any Air India operated flight in any class of booking can avail this facility.

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Q.

What all should I have to avail this facility?

A.

You must download the AI Mobile App on your Mobile to avail this facility.

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Q.

Do I need to register myself for availing this facility?

A.

There is no necessity to register for availing this facility. Any passenger holding a confirmed booking with e-ticket can log onto Air India AI Mobile App site and carry out AI Mobile App check-in.

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Q.

How do I Check-in Through AI Mobile App?

A.

Visit AI Mobile App. Select the AI Mobile App Check-In option under Manage Your Trip heading. Provide requisite information as required and follow the process flow.

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Q.

What is the time window in which I can avail AI Mobile App check-in facility for a flight?

A.

The AI Mobile App check-in facility would be available starting 48hrs in advance and up to 2hrs before a flight departure time.

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Q.

Can the entire family booked in single PNR be checked in together?/How many passengers can be checked-in simultaneously?

A.

Maximum of nine passengers can be checked in simultaneously

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Q.

Can infants also be checked in?

A.

The infant booked in the PNR can be checked-in along with associated adult in the booking.

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Q.

Can passengers having special request such as wheel chairs, Un-accompanied minors etc can be checked-in through the AI Mobile App?

A.

Passengers with special requests like wheel chair, unaccompanied minors etc cannot make use of this facility. Only passengers having confirmed booking without any special service requirement can avail this facility.

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Q.

Would I be able to get a seat of my choice?

A.

Yes. While you follow the interactive process flow, you will be shown the seat map and you may choose any of the available seats. However, Air India reserves the right to change the assigned seats prior to travel due to operational reasons.

Emergency Exit row seats will not be allocated to pregnant women, families with children below 15 years of age, aged passengers and passengers with any disabilities or who are unable to follow the instructions given by the cabin crew or provided by the operator in print in case of emergency. Air India reserves the right to refuse emergency exit row seats at the time of check in, in case the above criteria are not met with.

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Q.

Will I be issued with a boarding pass ?

A.

Passengers travelling on Domestic sectors only would be issued a Boarding Pass. However a hardcopy of the boarding card will need to be carried to the airport. Passengers travelling on international sectors would be issued with a confirmation slip, copy of which needs to be presented at the dedicated counter at the airport at the time of completing the check-in formalities.

Passengers travelling Ex-Dubai would be issued with a E boarding card, which needs to be printed and carried by passenger to be presented at check in counter/ boarding gate as per below details:

a) If you are travelling with bags to check-in, please proceed directly to the Check in Counter and a member of our airport services team will check-in your baggage. Please arrive at the airport no later than 90 minutes before departure.

b) If you are travelling with carry-on bags only, please proceed through Customs, Immigration and Security. Check your departure gate on the airport displays and proceed to the boarding gate. Please report at the boarding gate no later than 45 minutes before departure.

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Q.

Why a Confirmation slip is issued to passengers on international flights?

A.

Passengers travelling on international flights need to get their travel documents etc. verified by the airline staff. As such these passengers are issued with a confirmation slip at the time of AI Mobile App check-in and the confirmation slip contains the passenger name, flight number etc along with the seat number allocated.

Note: The above is not applicable for AI Mobile App check-in ex Dubai.

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Q.

Do I have to exchange the confirmation slip with a boarding pass at the airport?

A.

Yes, passengers on international flights holding confirmation slip need to contact the airline staff at the dedicated counter to complete other check-in formalities and also for obtaining the boarding pass in exchange of the confirmation slip.

Note: The above is not applicable for AI Mobile App check-in ex Dubai.

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Q.

Can I print my Boarding Pass or confirmation slip?

A.

Yes you can provided the mobile has a connectivity to your printer.

In case you are travelling on Domestic sectors within India, on successful completion of AI Mobile App check-in you will get a "Print Boarding Pass" prompt. By clicking the same you can get your Boarding Pass printed on the local printer attached to your mobile.

In case you are travelling on International sector, on successful completion of AI Mobile App check-in you will get a "Print Boarding Pass" prompt. By clicking the same you can get your Confirmation Slip printed.

Note: For AI Mobile App check-in ex Dubai

On successful completion of AI Mobile App check-in you will get two options:

View/Print/Boarding pass or You can send to your Email address for printing later.

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Q.

How do I check-in my registered baggage?

A.

Dedicated Baggage Drop Counters are available to complete all the check-in formalities. These counters close 40 minutes (in case of Domestic sectors) and 60 Minutes (in case of International sectors) before departure. You are required to reach the counter well in time to complete your check-in formalities.

"Ex-Dubai, AI check-in Counters are available to complete all the check-in formalities. These counters close 60 Minutes before departure. You are required to reach the counter at least 90 minutes before to complete your check-in formalities.

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Q.

Will I be able to De-Check-In in case I decide not to travel?

A.

De-Check-In can be done only at the respective Airport by the airline staff. For any assistance you may contact the call center.

Ex-Dubai: De-Check-In can be done only at the Airport by the airline staff. Any passenger not reporting at the boarding gate 45 minutes prior to the departure time will be offloaded from the flight.

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Q.

Will I be able enter the airport using the AI Mobile App check-in Boarding Pass?

A.

The rules for entry to the airports are governed by other Government Agencies. As per the existing norms and regulations, passengers are required to carry a photo ID card and copy of E-ticket/Boarding Pass to enter the airport.

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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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Urgent Updates

Dear Flying Returns member and patron of Air India,

Please accept our profound and sincere apologies if you have faced any problems since 01 December 2015, while trying to redeem miles from your FFP account. We have made a few changes and would like to explain and also clarify why we did not issue an alert in advance.

While it has been our privilege to be the airline of your choice and to cater to your air travel needs, for the likes of you, we are also the "depository" of the FFP miles you earn and accrue when you fly on us. As the custodian bank of these Air India Flying Returns Miles it is our twin responsibility to safe guard them / prevent misuse and also provide you with best returns or optimize value upon redemption.

Since joining Star Alliance in July 2014, wherein our members can earn and burn FR miles on a buffet of 27 other airlines, our daily enrolment of new - fresh members has grown from few hundreds per day to more than a 1000 per day in past few months. While we welcome this spurt in patronage and membership, it has come with certain unforeseen challenges, which we are attempting to address.

On the one hand we have received many inputs and feedback from concerned & esteemed members who have engaged with us on a proactive basis, to simplify and make the FFP program more attractive; but on the other hand we have also experienced increase in fraud / ghost FFP accounts and misuse of our FFP program - both of which have prompted us to make some structural changes to the Air India FFP program which are intended to not only improve the Flying Returns program but to also make it more secure for our members.

We are also concerned about the incidence of lost miles or retro credit requests for lost or missing miles, which is either due to name mismatch, wrong or incomplete names & initials, FFP number missing in PNR while making booking, and a host of other plausible reasons.

When we have dispatched by speed post (within India) the membership kits and cards along with upgrade vouchers for tier members, we have had a very high incidence of RTS or "return to sender". Same is the case with kits sent on our flights for dispatch (by courier) in foreign countries by our offices abroad. It is a double whammy with members complaining of non-receipt of not just card and kits but also emailers and statements on a regular basis.

To address these issues, as the custodian of your FR Miles, Air India has introduced some security features in the program to verify the fidelity of the member data and update the profile of all our existing members - akin to the KYC process adopted by Banks in India some time back.

Till this process is completed, all members shall be able to accrue or earn miles normally, but to be able to redeem miles, each member is first required to undergo the KYC process and requested to

  • Log in to the FR Account thru the Flying Returns website www.flyingreturns.co.in
  • Fill up all personal particulars, which are valid currently, except Name & date of birth in the FFP member profile.
  • Ensure that you use a unique Cell phone Number and Unique Email ID, on which OTP shall be sent now and subsequently flight related alerts and statements shall be sent. If two different accounts have the same mobile Phone number or same Email ID, the system will not accept it. We have multiple cases of FFP accounts with different names, but created against one email ID and one phone number.
  • Once you generate a pair of OTP which you will receive one each on your email and cell phone, please upload a self-attested copy of only any ONE Govt. issued photo ID preferably Passport (in absence of a passport Aadhar / PAN Card / Voter ID) and a proof of the current and valid address.

Please ensure the name in the profile matches that on the passport (or other Govt. issued ID) that is uploaded. Name mismatch would result in loss / missing miles and other avoidable glitches. In case your membership profile has your first name as initial or one alphabet & in contrast the Passport has your full name, then you need to email a request to the member service centre along with your ID proof & mother's maiden name to first change the name on your profile to match the passport - so that you can do the KYC.

Once you have done this, Air India shall verify and activate your account so that you are able to redeem your miles. This may take some time due to the high volume of transactions in queue and the slowing down of the system.

In case you are getting error responses, please peruse the following Do's and Don'ts -

Do's

  • Do use only your own Email and Cell Phone number, which is in your possession for normal use.
  • Do change the Cell number and email in the profile if they are not with you, before requesting for OTP.
  • Do upload any one and only Id document & only one latest address proof, preferably in PDF which will fit 400 MB size.
  • Do upload only the passport as Id if you travel international sectors.

Don'ts

  • Do not use the phone numbers & email of your travel agent or secretary.
  • Do not upload more than one or multiple Id like Passport plus PAN plus Aadhar as it will then exceed 400 MB.
  • Do not upload Utility Bill, which is older than 2 months.
  • Do not generate multiple OTP as that will result in non-verification with OTP being open. One OTP generated is valid for 10 minutes.

On receiving feedback about inability or difficulty in uploading documents, we found out that many members did not perform the second step of clicking upload after first step of selecting document. Hence we have now made it one step and as soon as member selects, the document is uploaded. This has now resulted in members uploading multiple or more than one document, whereas only one ID and one address proof is required.

Non-receipt of one time password (OTP) is likely to happen if the email or mobile number is associated with another member account.

In many instances members have generated more than one pair/set of OTP, sometimes 4 or 5 sets of OTP and have used the email OTP of one and the Cell phone OTP of another to try and activate the account - which will reflect as pending or OTP not verified. We are working on resolving this glitch and hope to do that soon.

In the meanwhile, we would humbly and earnestly exhort you to please bear with us, if there is a delay on account of system error or in verification - while these changes take place. Once this is done, your patience shall enable you to avail enhanced benefits of the Frequent Flyer program and make this wait and updation of profile data by existing members worth the while.

Some of these changes, which members can take advantage of are enumerated below:-

  • Removal of YQ (Fuel Surcharge) till now paid in cash on international Award redemption tickets on Air India flights & its replacement with additional miles.
  • Enabling Child Enrolment (02 to 12 years age).
  • Enhanced web bonus for Business Class Cabin & International journeys.
  • Simplified Table of Miles Accrual & Redemption on Air India flights which have been clubbed/bundled in ten strata (each for domestic & international).
  • Instant generation of downloadable / printable "Virtual" membership card upon enrolment or tier status change.

For those of you who have certain FR Miles expiring on 31st December 2015, and the past 10 days have been a frustrating period with KYC norms resulting in delay or inability to redeem miles, we would like to compensate you by extending the validity or permitting use - redemption of these miles by 2 months to 29th February 2016 for getting the tickets issued.

In the next few weeks, possibly first quarter of 2016, we are intending to deliver the following changes and developments for our FR members:-

  • A new simplified Star Award chart of 7 global zones, and 4 mileage based sub zones in each global zone, with attractive levels. Viz. in the zone comprising USA, only 5000 FR miles required for redemption on sectors less than 500 KM like New York to Washington or San Francisco to Los Angeles.
  • On-line Retro or Requests for credit of lost & missing miles.
  • Online upgrade with miles on Air India & Star Alliance flights (SAUA).
  • Family Pooling with (one degree of separation) children and parents in addition to spouse.
  • Zone base Accrual & Redemption of Miles.

It has been 10 days since above mentioned planned changes including KYC have been introduced and we have been receiving feedback as well as complaints, with the major one being why prior intimation or advisory was not issued to alert FR members of the changes contemplated and many members were caught unawares or taken by surprise.

This was done to pre-empt any mass redemption of miles from ghost / fraud / shell accounts by unscrupulous elements. Miles in FFP account are as good as Money in Bank.

We look forward to your continued patronage of the National Carrier while we endeavour to make Flying Returns Programme user friendly and safe and secure.

Thanking you once again for your patronage and requesting you to kindly bear with us,

Assuring you of our best intentions and services always,

Sincerely,
The Flying Returns team of Air India.

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