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FAQs

Mobile Check-in

Q.

Who can avail this facility?

A.

Any paid passenger holding a confirmed ticket for any Air India operated flight in any class of booking can avail this facility.

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Q.

What all should I have to avail this facility?

A.

You must download the AI Mobile App on your Mobile to avail this facility

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Q.

Do I need to register myself for availing this facility?

A.

There is no necessity to register for availing this facility. Any passenger holding a confirmed booking with e-ticket can log onto Air India AI Mobile App site and carry out AI Mobile App check-in.

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Q.

How do I Check-in Through AI Mobile App?

A.

Visit AI Mobile App. Select the AI Mobile App Check-In option under Manage Your Trip heading. Provide requisite information as required and follow the process flow.

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Q.

Which Air India flights can I check-in on through the mobile app?

A.

You can check-in on all Air India flights (domestic as well as International) that you are booked on, except for Code Share flights and all Alliance Air (AI 9000 series) flights.

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Q.

How early can I check-in on Air India through the mobile app?

A.

The AI Mobile App check-in facility would be available starting 48hrs in advance and up to 90 minutes before a flight departure time. Please ensure to reach the airport well in time. Airport Reporting time is given on your check-in confirmation email / Boarding Pass (PDF) sent to your email-id

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Q.

What is the maximum number of passengers that can be checked in simultaneously. Is it possible to check-in a family or group together on Air India through the mobile app?

A.

A maximum of nine passengers can be checked in simultaneously. You can check-in on any Air India operated flight as long as you fill in the Air India PNR (5 digit alpha numeric number) details along with the correct last name as in your ticket in the Add Trip screen. However, you may have to check in the group members / family members one at a time.

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Q.

Can infants also be checked in?

A.

The infant booked in the PNR can be checked-in along with associated adult in the booking.

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Q.

Can passengers having special request such as wheel chairs, Un-accompanied minors etc be checked-in through the AI Mobile App?

A.

Passengers with special requests like wheel chair, unaccompanied minors etc cannot make use of this facility. Only passengers having confirmed booking without any special service requirement can avail this facility.

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Q.

Would I be able to get a seat of my choice?

A.

Yes. While you follow the interactive process flow, you will be shown the seat map and you may choose any of the available seats. However, Air India reserves the right to change the assigned seats prior to travel due to operational reasons.

Emergency Exit row seats will not be allocated to pregnant women, families with children below 15 years of age, aged passengers and passengers with any disabilities or who are unable to follow the instructions given by the cabin crew or provided by the operator in print in case of emergency. Air India reserves the right to refuse emergency exit row seats at the time of check in.

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Q.

Can I check-in for multiple segments on my connecting flights through the mobile app.

A.

Yes it is possible to check-in to multiple flights, as long as they are within 48 hours of departure time. However in case of International travel , if any of the connecting flight falls between the range of AI 010 to AI 399 and AI 900 to AI 999 then the mobile app check-in facility is currently not available.

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Q.

Will I be issued with a boarding pass ?

A.

Passengers travelling on purely domestic sectors within India would be issued a Boarding Pass. A hardcopy of the boarding pass will need to be carried to the airport. Passengers travelling ex-India on international sectors or on domestic cum international sectors ex India would be issued with a Confirmation Slip, copy of which needs to be presented at the dedicated counter at the airport at the time of completing the check-in formalities.

Passengers travelling ex foreign stations on AI flights would be issued with a Boarding Pass

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Q.

Why a Confirmation slip is issued to passengers on international flights?

A.

Passengers travelling on international flights need to get their travel documents etc. verified by the airline staff. As such these passengers are issued with a confirmation slip at the time of AI Mobile App check-in and the confirmation slip contains the passenger name, flight number etc along with the seat number allocated.

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Q.

Do I have to exchange the confirmation slip with a boarding pass at the airport?

A.

Yes, passengers on international flights holding confirmation slip need to contact the airline staff at the dedicated counter to complete other check-in formalities and also for obtaining the boarding pass in exchange of the confirmation slip.

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Q.

How can I use the Boarding Pass details received on the mobile / e-mail id?

A.

After your check-in is successfully completed, a Boarding Pass PDF would be sent to your registered e-mail address. Also the details will be saved on your phone under "my trips”.You can take a print of the Boarding Card and carry the same to the airport, or else show the Booking or Check-in details on Phone at the check-in counter along with a photo ID card and obtain the printed boarding card.

While doing a mobile check-in for international flights ex-India you will only receive a confirmation email and the boarding pass will have to be collected at the AirportBefore proceeding to clear Security and Government formalities, the Indian Government requires you to carry the physical print of the Boarding Pass.

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Q.

How do I check-in my registered baggage?

A.

Dedicated Baggage Drop Counters are available to complete all the check-in formalities. These counters close 45 minutes (in case of Domestic sectors) and 60 Minutes (in case of International sectors) before departure. You are required to reach the counter well in time to complete your check-in formalities.

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Q.

Will I be able to De-Check-In in case I decide not to travel?

A.

De-Check-In can be done only at the respective Airport by the airline staff. For any assistance you may contact the AI Call Center.

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Q.

I haven’t received my e-Boarding Pass by mail. What should I do?

A.

Please re-check after 15 minutes. Please check your Junk mail folder. If you still do not see your e-Boarding Pass, please contact our customer support team to resolve the issue.

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Q.

I entered my PNR (booking reference) and name in Add Trip/check-in screen, but I cannot see my booking.?

A.

Please Re-Check that you have entered the correct PNR also referred as booking reference number or Airline Booking Reference number. The Air India’s PNR is 5 Characters only if you are using 6 character PNR then it could be Agency PNR and will not be able to retrieve the booking.

Please ensure that you enter the exact Last name of at least one traveler as it appears on the ticket.

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Q.

Will I be able to enter the airport using the AI Mobile App check-in Boarding Pass?

A.

The rules for entry to the airports are governed by other Government Agencies. As per the existing norms and regulations, passengers are required to carry a photo ID card and copy of E-ticket/Boarding Pass to enter the airport.

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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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