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This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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Offices Worldwide

Cargo Operations

UK & Europe

Location Name / Designation Area Office Fax
London Cargo Sales
Air India Ltd.
Building 557 (MW 1)
Shoreham Road West
Heathrow Airport, Hounslow TW6 3RJ
London, UK
cargosales@airindiauk.com
0044-208 897 2737
Handling Agent
Menzies World Cargo
Buildng 557 (MW1),
Shoreham Road West,
Heathrow Airport ,Hounslow TW6 3RJ
London ,United Kingdom
cargosales@airindiauk.com
0044-208





745 1123











Frankfurt
Mondial Airline Services
Adress: Kurhessenstrasse 11
ZIP: 64546 Moerfelden-Walldorf
Onur.Uykiz@mondial-air.de

Tel 0049-(0) 6105-2972-0
6105-2972577- Onur Uykiz

Direct Line: 0049 (0)

Handling Agent Swissport Cargo Services Deutschland GmbH
Cargo City South, Building 558C,
60549 Frankfurt-Airport,
Germany.
Import/Export Supervisor ( Swissport )
Mr. Dirk Dietrich
Dirk.Dietrich@swissport.com
Shift Leader Export
Fra.Cargoexp2@swissport.com
Shift Leader Import
Fra.Import@swissport.com




+49-(0)69


+49-(0)69

+49-(0)69





219787146


219797141

219797172





21979743

Paris Mr G Attia
Cargo Sales Manager
Air India
Fret- 10 rue du Pavé- Fret 5
- B.P 11325 Tremblay en France-
95705 Roissy CDG Cedex.
g.attia@airindia.fr
0033-1 4862 3454 / 3455 4862 7004
Handling Agent M/s WFS - France Handling
10 rue du Pavé- B.P 18353- 95706
Roissy CDG Cedex
fh-export2@france-handling.fr
opsimport@france-handling.fr
0033-1 7003 8952 / 8953
7003 8800 to 8807
7003 8965
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USA & Canada

Location Name / Designation Area Office Fax
New York Air India, 570 Lexington Avenue,
15th Floor, New York NY 10022 USA
Air India Cargo Sales
Cargo Bldg 75 Room 203 B
N. Hanger Road Cargo Area D
JFK International Airport
Jamaica, NY 11430 USA
fknuth@airindiausa.com

Import/Export/Customer Svc.
001-212



001-718




001-718
407 1368



632 0132




244 0153
407 1416



244 0847




656 4240
Newark Mr Dilip Patel
Cargo Officer
Air India Ltd.
340-3 Airis drive
Newark, NJ 07114 USA
dpatel@airindiausa.com
001-973




804 2800




286 8404



Handling Agent Cargo Airport Services
340-B Airis Drive
North Area Air Cargo
Newark Liberty Int'l Airport
Newark, NJ 07114
sas.cascargo@casusa.com
001 973



804 2800



620 0623



Chicago 33 North Dearborn Street,
Suite 2425 Chicago,
IL 60602
001-312 782 8761
782 6501
Mr Tom Dempsey
Dist Cargo Sales Mgr-Midwest
Air India Ltd.
516 Express Center Drive
Chicago Illinois 60666
tdempsey@airindiausa.com
ordcargo@airindiausa.com
001-773 917 2061 917 2049
Handling Agent Alliance Ground International
516 Express Center Drive
Chicago, Illinois 60666.
Mr. Mike Bordenkircher - Mgr.
MBORDENKIRCHER@allianceground.com
001-773 686 5840
Extn. 4
896 3870
Chicago Airport Office Terminal 5, Room UL 220,
O'Hare International Airport,
Chicago, IL 60666.
ord@airindiausa.com
001-773 686 1460
686 1435
686 1461
Toronto Amit Chhaya
Cargo Sales Representative
Air India Ltd.
6500 Silverdart Drive,
Suite 254
Mississauga ON L5P 1B2, Canada
yyzcargo@airindiacanada.ca
001-905 405 2160 Extn 210 405 2169
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Far East & South East Asia

Location Name / Designation Area Office Fax
Osaka
CARGO Air India Cargo Sales Office
3F Osaka Kokusai Bldg.
3-13 Azuchi-machi,
2-Chome Chuo-Ku
Osaka 541 0052, Japan
Working Hours:
0900 hrs - 1730 hrs
(Mon - Fri except National Holidays)
Lunch Break 1200-1300 hrs
osacargo@airindia.co.jp
Cargo Sales Mgr:
00-816

62645948

62645998
CARGO HANDLING AGENT CKTS Co. Ltd
Export Cargo Bldg. No. 1,
1-Banchi
Senshukuko-Minami,
Sennan City
Osaka 549 0021, Japan.
Import & Export:
00-8172

4565051

4565056
Tokyo
CARGO Room 5038,
Passenger Terminal 2 ,
Narita Intl airport,
Aza Furugome,
Narita -Shi,
Chiba 282-0004
Working Hours:
0900 hrs - 1730 hrs
(Mon - Fri except National Holidays)
Lunch Break 1200-1300 hrs
tyocsm@airindia.co.jp
Cargo Sales/Reservation:
00-81


476-348262


476-348264
CARGO HANDLING AGENT M/s. JAL Cargo Service Co., Ltd.
JAL Cargo Bldg.
Narita Int'l Airport, Narita,
Chiba 282-0021.
Export:
00-81
Import :
00-81

476-32-3462

476-32-3324

476-32-3556

476-32-3298
Seoul
CARGO 702, Shina Building,
39-1 Seosomun-Dong,
Jung-gu,
Seoul-100-752.
icncargo@hanmail.net
jackie@airindia.co.kr
00-822 7528730
7528732
752 5438
Bangkok
CARGO GSA - City
ABDA CARGO INTERNATIONAL CO., LTD
Wall Street Tower Office Room No.2106
21st floor ,33/112 Surawongse Road,
Suriyawongse , Bangrak,
Bangkok 10500 Thailand
anthony.see@abdabkk.com
pornvarin@abdabkk.com
00-66 26326886 26326887
CARGO AIRPORT 777 Moo 1,
Nong Prue Bang Phli,
Samut Prakan 10540
Thailand.
cgoduty@bfsasia.com
00-66 8470 07437
Airport Cargo Office Address
301 Building, Room 410
Freezone Suvarnabhumi Airport 999 Moo 7 RatchathewaBangphli, Samutprakan10540 Thailand
chookiat@abdabkk.com
operation@abdabkk.com
00-66 21342305
21342306
21342307
Hong Kong
CARGO Mr Benny Singh
Sales Manager
Air India Ltd
Unit No. 4401, Hope Well Centre
183 Queens Road
Wanchai, Hong Kong
salmgrai@flyairindia.com.hk
00-852 2522 4203 2522 2261
HANDLING AGENT Asia Airfreight Terminal
10, Chun Ping Road,
Hong Kong International Airport,
Lantau, Hong Kong
ai_group@aat.com.hk exp_doc@aat.com.hk william_chan@aat.com.hk
Export:
00-852
00-852
00-852
Import :
00-852
00-852
Cargo Tracing Supervisor :
00-852

2949 7680
2949 7638
2949 7641

2949 7788
2949 7772


2949 7680

22150800
Singapore
General Sales Cargo Agent EXPORT Air Abda(s) Pte Ltd.
Room 234-236,2nd Storey,
SATS Airfreight Terminal,
105 Airport Cargo Road,
Singapore - 819462

reservations@air-abda.com.sg
00-65
00-65
65432290
65422152
65432296
HANDLING AGENT IMPORT SATS Airport Services Pte. Ltd.
20 Aiport Boulevard Singapore 819659
PO Box 2 Singapore Changi Airport
Singapore 948141
SATS_DMImportOAL@sats.com.sg
00-65
00-65
00-65 65418330
00-65 65418328
65430089
Shanghai
CARGO 1002 OOCL Plaza
841 Yanan (M) Road
Shanghai 200040, China
vj.malkani@airindia-china.com

Air India Cargo Sales Office
1002 OOCL Plaza
841 Yanan (M) Road
Shanghai 200040, China.
jasonjiang@airindia-china.com
Manager- China
00-8621
(direct)
00-8621


00-8621

62473765

52985698
(Extn.108)

52985698

52986798




52986798
HANDLING AGENT China Eastern Airlines
Room 505, Gate 25
Pudong Airport, Shanghai
PR China 201207.
hqlin@ceair.com

00-8621
00-8621

68339218
68339220

68339280
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Russia

Location Name / Designation Area Office Fax
Moscow Mr Anil Warman - Apt. Mgr.
R.No.482, 3rd Floor,
Domodedova Airport,
Moscow Region 142 015, Russia.
Office Timings:
During flight timings on flight days
S14 - Mon/Wed/Fri/Sat
0500 hrs - 0900 hrs
W14 - Mon-Tue/Wed-Thu/Fri-Sat/Sat-Sun
2100 hrs - 0200+1 hrs
airindiamoscow.airport@gmail.com
007 9689062748
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Gulf & Middle East

Location Name / Designation Area Office Fax
Abu Dhabi & Al Ain Air India Cargo Sales Office
Bader Tower, Mezzanine Floor
PO Box 46889, Airport Road
Abu Dhabi, UAE.
airindia@emirates.net.ae
airindia@eim.ae
Country Manager
00-9712


6334766


6327376
HANDLING AGENT Abu Dhabi Cargo Company.
PO Box 114966, Abu Dhabi
cgohub@adcc.adac.ae
00-9712 5054039
Bahrain Air India, PO Box 11671,
C/o. M/s. Yusuf Bin Ahmed
Kanoo, (GSA) Commercial Bldg.,
Phase II, 4th Floor, Manama, Bahrain.
bahai@batelco.com.bh
00-973
00-973
00-973
00-973
17229677
17223848
17223849
17223850
17214898
Dammam Airline Centre, P.O. Box 298
King Abdul Aziz Road,
Al Khobar -31952
Saudi Arabia.
dmmrz@airindia-sa.com
Manager-E.Province :
00-96613
00-96613
00-96613


8820834
8821824
8821825
8820627
Air India Cargo Sales Office
Airline Centre, P.O. Box 298
Al Khobar - 31952,
Saudi Arabia.
dmmrz@airindia-sa.com
00-96613 8821824 8878412
HANDLING AGENT King Fahd Int'l Apt.,
Dammam,Saudi Arabia.
otherairlines@yahoo.com
00-96613 8845011 8845010
Doha Airline Centre Building,
Wolkswagon Roundabout,
1st floor, PO Box 363,
Doha, Qatar.

icdoha@qatar.net.qa
airindia@qatar.net.qa1
Manager :
00-974
00-974

44426889
44324111
4321134
Dubai Dubai International Airport
Airport Office Timings:
1830pm -0230am
(All days )
icmgrdxb@gmail.com
Station Manager :
00-9714
00-9714


2161845
2161846
00 9714
2200789
HANDLING AGENT GSA - DNATA
Air India Cargo sales
Room No. 3020, FJI,
Dubai cargo Village,
Dubai PO Box 1701,
UAE.
iacgodxb@emirates.net.ae
00-9715
00-9714
09508074
2822068
2822913
Sharjah GSA - Arabain Travel Agency
Air India Cargo Sales Agent,
PO Box 1477, Sharjah, UAE.
cargo@atauae.com
00-9716 5613801 5626018
Jeddah Air India Cargo Office
Kanoo Freight (GSA-Air India)
Kanoo Bldg., PO Box 812,
Jeddah-21421, Saudi Arabia.

kanoo-ai@jed.kanoosa.com
00-9662 2632959
Extn: 132
2632922
HANDLING AGENT Saudi Cargo CC 736, Jeddah-21231,
Saudi Arabia.
00-9662 6842251
Kuwait Room No 12, Ground Floor,
Al Alamiya Complex,
Farwaniya Dajeej,
Kuwait.
hotcargo@gmail.com
Cargo Manager:
00-965


24315538


24315589
Muscat P.O. Box 962,
PC 100,
Opp. Central Bank,
Muscat,
Sultanate of Oman
Timings: 08.30am to 05.30pm
Lunch time: 1.00pm to 2.00pm
(Sat to Thu)
Weekly Off: Friday
bp.kulkarni@airindia.in
ialmct@omantel.net.om
Country Manager:
00-968


24762141
Riyadh Kanoo Tower,
Abdulaziz Road
PO Box 753,
Riyadh 11421, Saudi Arabia.
ruhrzai@airindia.in
00-96611 4786409 4779924
Handling Agent Saudi Arabian Airlines,
King Khaled International
Airport, Cargo Complex.
Export
00-9661
Import
00-9661

2221665
2221069

2221171
2221180
Top
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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

Continue

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Urgent Updates

Dear Flying Returns member and patron of Air India,

Please accept our profound and sincere apologies if you have faced any problems since 01 December 2015, while trying to redeem miles from your FFP account. We have made a few changes and would like to explain and also clarify why we did not issue an alert in advance.

While it has been our privilege to be the airline of your choice and to cater to your air travel needs, for the likes of you, we are also the "depository" of the FFP miles you earn and accrue when you fly on us. As the custodian bank of these Air India Flying Returns Miles it is our twin responsibility to safe guard them / prevent misuse and also provide you with best returns or optimize value upon redemption.

Since joining Star Alliance in July 2014, wherein our members can earn and burn FR miles on a buffet of 27 other airlines, our daily enrolment of new - fresh members has grown from few hundreds per day to more than a 1000 per day in past few months. While we welcome this spurt in patronage and membership, it has come with certain unforeseen challenges, which we are attempting to address.

On the one hand we have received many inputs and feedback from concerned & esteemed members who have engaged with us on a proactive basis, to simplify and make the FFP program more attractive; but on the other hand we have also experienced increase in fraud / ghost FFP accounts and misuse of our FFP program - both of which have prompted us to make some structural changes to the Air India FFP program which are intended to not only improve the Flying Returns program but to also make it more secure for our members.

We are also concerned about the incidence of lost miles or retro credit requests for lost or missing miles, which is either due to name mismatch, wrong or incomplete names & initials, FFP number missing in PNR while making booking, and a host of other plausible reasons.

When we have dispatched by speed post (within India) the membership kits and cards along with upgrade vouchers for tier members, we have had a very high incidence of RTS or "return to sender". Same is the case with kits sent on our flights for dispatch (by courier) in foreign countries by our offices abroad. It is a double whammy with members complaining of non-receipt of not just card and kits but also emailers and statements on a regular basis.

To address these issues, as the custodian of your FR Miles, Air India has introduced some security features in the program to verify the fidelity of the member data and update the profile of all our existing members - akin to the KYC process adopted by Banks in India some time back.

Till this process is completed, all members shall be able to accrue or earn miles normally, but to be able to redeem miles, each member is first required to undergo the KYC process and requested to

  • Log in to the FR Account thru the Flying Returns website www.flyingreturns.co.in
  • Fill up all personal particulars, which are valid currently, except Name & date of birth in the FFP member profile.
  • Ensure that you use a unique Cell phone Number and Unique Email ID, on which OTP shall be sent now and subsequently flight related alerts and statements shall be sent. If two different accounts have the same mobile Phone number or same Email ID, the system will not accept it. We have multiple cases of FFP accounts with different names, but created against one email ID and one phone number.
  • Once you generate a pair of OTP which you will receive one each on your email and cell phone, please upload a self-attested copy of only any ONE Govt. issued photo ID preferably Passport (in absence of a passport Aadhar / PAN Card / Voter ID) and a proof of the current and valid address.

Please ensure the name in the profile matches that on the passport (or other Govt. issued ID) that is uploaded. Name mismatch would result in loss / missing miles and other avoidable glitches. In case your membership profile has your first name as initial or one alphabet & in contrast the Passport has your full name, then you need to email a request to the member service centre along with your ID proof & mother's maiden name to first change the name on your profile to match the passport - so that you can do the KYC.

Once you have done this, Air India shall verify and activate your account so that you are able to redeem your miles. This may take some time due to the high volume of transactions in queue and the slowing down of the system.

In case you are getting error responses, please peruse the following Do's and Don'ts -

Do's

  • Do use only your own Email and Cell Phone number, which is in your possession for normal use.
  • Do change the Cell number and email in the profile if they are not with you, before requesting for OTP.
  • Do upload any one and only Id document & only one latest address proof, preferably in PDF which will fit 400 MB size.
  • Do upload only the passport as Id if you travel international sectors.

Don'ts

  • Do not use the phone numbers & email of your travel agent or secretary.
  • Do not upload more than one or multiple Id like Passport plus PAN plus Aadhar as it will then exceed 400 MB.
  • Do not upload Utility Bill, which is older than 2 months.
  • Do not generate multiple OTP as that will result in non-verification with OTP being open. One OTP generated is valid for 10 minutes.

On receiving feedback about inability or difficulty in uploading documents, we found out that many members did not perform the second step of clicking upload after first step of selecting document. Hence we have now made it one step and as soon as member selects, the document is uploaded. This has now resulted in members uploading multiple or more than one document, whereas only one ID and one address proof is required.

Non-receipt of one time password (OTP) is likely to happen if the email or mobile number is associated with another member account.

In many instances members have generated more than one pair/set of OTP, sometimes 4 or 5 sets of OTP and have used the email OTP of one and the Cell phone OTP of another to try and activate the account - which will reflect as pending or OTP not verified. We are working on resolving this glitch and hope to do that soon.

In the meanwhile, we would humbly and earnestly exhort you to please bear with us, if there is a delay on account of system error or in verification - while these changes take place. Once this is done, your patience shall enable you to avail enhanced benefits of the Frequent Flyer program and make this wait and updation of profile data by existing members worth the while.

Some of these changes, which members can take advantage of are enumerated below:-

  • Removal of YQ (Fuel Surcharge) till now paid in cash on international Award redemption tickets on Air India flights & its replacement with additional miles.
  • Enabling Child Enrolment (02 to 12 years age).
  • Enhanced web bonus for Business Class Cabin & International journeys.
  • Simplified Table of Miles Accrual & Redemption on Air India flights which have been clubbed/bundled in ten strata (each for domestic & international).
  • Instant generation of downloadable / printable "Virtual" membership card upon enrolment or tier status change.

For those of you who have certain FR Miles expiring on 31st December 2015, and the past 10 days have been a frustrating period with KYC norms resulting in delay or inability to redeem miles, we would like to compensate you by extending the validity or permitting use - redemption of these miles by 2 months to 29th February 2016 for getting the tickets issued.

In the next few weeks, possibly first quarter of 2016, we are intending to deliver the following changes and developments for our FR members:-

  • A new simplified Star Award chart of 7 global zones, and 4 mileage based sub zones in each global zone, with attractive levels. Viz. in the zone comprising USA, only 5000 FR miles required for redemption on sectors less than 500 KM like New York to Washington or San Francisco to Los Angeles.
  • On-line Retro or Requests for credit of lost & missing miles.
  • Online upgrade with miles on Air India & Star Alliance flights (SAUA).
  • Family Pooling with (one degree of separation) children and parents in addition to spouse.
  • Zone base Accrual & Redemption of Miles.

It has been 10 days since above mentioned planned changes including KYC have been introduced and we have been receiving feedback as well as complaints, with the major one being why prior intimation or advisory was not issued to alert FR members of the changes contemplated and many members were caught unawares or taken by surprise.

This was done to pre-empt any mass redemption of miles from ghost / fraud / shell accounts by unscrupulous elements. Miles in FFP account are as good as Money in Bank.

We look forward to your continued patronage of the National Carrier while we endeavour to make Flying Returns Programme user friendly and safe and secure.

Thanking you once again for your patronage and requesting you to kindly bear with us,

Assuring you of our best intentions and services always,

Sincerely,
The Flying Returns team of Air India.

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