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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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FAQs

Online Booking

Q.

What is online booking and how do I use it?

A.

Online booking is a convenient way of booking your travel over the internet. Using the Air India online services you can:

  • Book a flight and pay online for your travel
  • Request for a particular seat, special meal or service
  • Redeem your frequent flyer miles online
  • Check Flight status
  • View the Schedule/timetable
  • Web Check in
  • Make an online booking using the NGPAY mobile app
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Q.

What flights are available for online bookings on www.airindia.in

A.

Online booking is available on AI operated flights, on all cities on the Air India network and on certain AI code share flights.

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Q.

How do I use the online booking service?

A.

You can start by visiting "Book Online” option of this site. You will then have to follow the process of :

  • Search - Find a suitable flight/routing/date
  • Select - Display of fares and selection of suitable fares
  • Passengers & Payments – Inserting details of passengers and payment details on a secured site
  • Confirmation - Getting a confirmation of the booking details
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Q.

Can I use this service for checking availability and fares without actually purchasing a ticket?

A.

You can check flight availability and fares, as we take the payment only if you choose to complete a booking. In addition, you can view Domestic Apex and Instant Purchase Fares through Manage Your Trip, Fares.

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Q.

How can I view the schedules offered by Air India?

A.

Please click on the Time Table or Schedule link to view the schedule. However, you cannot make an online booking using this option.

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Q.

Can I book different classes for different legs of my journey?

A.

Yes. You may use the First/Executive option or the Executive/Economy option for booking mixed classes, for your outbound and inbound travel legs of your journey.

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Q.

How can I book a flight that returns to/from a different airport?

A.

Please use the "Multi-city” link to enter details of your separate flights.

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Q.

Is an Air India online booking valid for travel on other airlines?

A.

No, currently all the bookings are valid only for travel on Air-India and its code share partners. No interline sales are permitted online. Tickets are non-endorsable to any other airline.

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Q.

Can I make the booking online and pay at any of the Air India offices?

A.

Due to ticketing regulations, a different fare may apply if you wish to pay for the tickets at an Air India office. The fares displayed online are for sale and payment made through http://www.airindia.in/ only.

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Q.

Can I avail of Companion offers online?

A.

No, currently this facility is not available for online booking; you may please contact your nearest Air India office.

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Q.

What is the maximum number of travelers for whom I can make an online reservation?

A.

In one online transaction, you can book up to nine (9) passengers, including adults and children in your traveling party. Infants are co-related to the number of adults in the traveling party. The figure could vary in Business and First class depending on the configuration of the aircraft.

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Q.

Can I make an online booking for a child traveling alone?

A.

No, you cannot make a booking for a child travelling alone. Please contact your nearest Air India office.

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Q.

What bookings can be made using the Concessionary fare types?

A.

Currently you may use the Concessionary fare types link for making an online booking for domestic travel within India only. The concessions offered are for Senior Citizen, Youth, Students and other Government and Military concessions, the details of which can be viewed on the link: concessionary-fare.htm If in case Senior citizen fares are valid for international travel (as the same are introduced periodically) the details will be viewable on the above link.

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Q.

Can I purchase an open-dated ticket when I book online?

A.

No. The selected sectors must be booked on a confirmed basis and paid for at the same time.

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Q.

Can I make an online booking with my credit card if I am not travelling myself?

A.

If the cardholder is not a part of the traveling party, then the passenger should possess:

  • A photocopy of both sides of the card, which will have to be self attested by the card holder authorising the use of the card for the purchase of the ticket. For security reasons, please strike out the security CVV digits on the copy of the card.
  • This photocopy should also contain the name of the passenger, the date of journey and the sector on which the journey is made.

The above document MUST be produced at the time of check-in. If the passenger fails to comply with these conditions, Air India reserves the right to deny boarding to the passenger(s). The details mentioned above do not apply for net banking.

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Q.

Can I book my ticket online and pay later?

A.

Currently we do not offer this service online. The full payment has to be made at the time of booking.

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Q.

How can I pay for my ticket online, what are the payment methods?

A.

You can use a credit card issued by Master/ Visa / Amex, certain debit cards or by net banking. Details of the banks for debit cards and net banking are mentioned in our Terms and Conditions. Amex cards can be currently used for online bookings made for travel originating from India, for domestic travel within India and for travel originating from USA, UK, Europe, Japan and Singapore. If your payment is successful you will receive an Itinerary receipt by email.

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Q.

Can I use more than one card for my payment if I have a credit limit on my card?

A.

No. For one transaction only one card can be used for online booking.

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Q.

Is it secure to give my personal details and my Credit card information online?

A.

Our site http://www.airindia.in/ uses the industry standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent by your computer to the Air India server. Please see our Terms and Conditions for details.

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Q.

How do I know that the connection is secure?

A.

The closed lock on the bottom of the browser is an indication that the page is secure. You may also view the same, using the browser security options in the tools/ properties depending on the browser you are using.

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Q.

Why have I have been charged a foreign transaction fee?

A.

As mentioned on our website on the purchase page, after you enter your card details and before you accept the Terms and Conditions, we have a note explaining that some card issuing banks do charge a foreign transaction fee.

You are transacting on a website where the Merchant is based in India. In certain cases where the merchant is not based in the same country as the customer, your card issuing bank may charge an International Transaction Fee, over and above the transaction value. This fee is imposed by Visa/Master and passed on to the card holders by the card issuing bank. For more information you may please check with your bank on the clauses governing these additional foreign fees. This fee is in addition to your ticket fare charged and will be incorporated in your credit card statement. It is not charged or billed by Air India and hence will not be included in the Online Booking Confirmation email sent to you.

As this charge has not been made by Air India, we request you to liase with your card issuing bank for the same.

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Q.

How can the fare displayed on the currency converter be different from the amount charged by my bank?

A.

While booking online on our website, fares will always be displayed in the currency of the country where your journey originates. Further, through the Payment Gateway, Air India would capture, process and receive payment for the exact amount as displayed on the ticket. Air India does not charge anything additional to the displayed fare. Our web site does offer the option of viewing the equivalent fare amount in the desired currency. However that is purely for reference purposes (as mentioned in the display box ) and may not be the actual amount charged by your card issuer, since they use the applicable selling rate of the bank.

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Q.

If I book my flights online, how will I get my tickets?

A.

After you complete your online purchase, the system will generate your itinerary receipt vide email and display the key information about your reservation on the screen. You will need to print the receipt sent by email and produce it at the airport along with your valid photo identification for check-in. Please carry this printed receipt to gain access to the airport and to check-in.

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Q.

I did not receive a booking confirmation on the page. What should I do?

A.

You should have received a copy of the receipt at the email address you entered during the booking process. Please check that the email has not gone into your Junk Mail folder. You are required to print and carry this receipt to gain access to the airport and to check-in. Alternatively, you may click on the "My Bookings” option in your profile to view your booking details, to check if the ticket has been issued and to check if you have entered the correct email address.

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Q.

My itinerary receipt displayed on the screen did not print. What should I do?

A.

You should have received a copy of the receipt at the email address you entered during the booking process. You can print this out instead and use it. You are required to print and carry this receipt to gain access to the airport and to check-in. Alternately, you may click on the "My Bookings” option in your profile to view your booking details.

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Q.

Can I check to see that the payment for my ticket has been successful?

A.

If your payment is successful you will receive an itinerary receipt. You can also log in and view the status of your booking from the "My Booking” tab or view your booking as a guest.

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Q.

What are the time restrictions of buying a ticket online?

A.

Online booking is available for all flights up to 2 hours before scheduled departure time. Online booking is available for any flight, with a scheduled departure up to 330 days in the future.Top

Q.

I only wish to buy a flight ticket. Why should I register as a frequent flyer?

A.

You may book online using your frequent flyer id or as a guest user. However, if you register with us, with your frequent flyer number, you will be able to store your personal, travel, and credit card information in your profile, so there will be no need to re-enter the information the next time you log in and book on http://www.airindia.in/ Another benefit if you book online as a frequent flyer is that you will get an additional 500 bonus points. If you are not already a frequent flyer member, you may register at http://www.airindia.in/ Registering as a user allows you to take advantage of our internet services, such as access booking details, booking again with us in the future, changing your meal requests and receiving special offers and updates. Registration is quick and you only have to do it once.

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Q.

How do I manage my account and personal details?

A.

To manage your account and personal details on the profile you can log in with your frequent flyer number and password. Your personal and credit card details and your travel preferences are saved in your profile, so that you don't have to enter these details every time you log in to make a booking on the site.
Your personal information may be updated at any time by logging in and then selecting "My Account” from the menu. You can edit personal details on your account page.

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Q.

What can I update on my profile?

A.

You may view and amend your profile details using the ‘Profile’ tab. If you are not already logged in you will be asked for your login details.

Profile details include:
  • Personal details
  • Related travelers
  • Templates
  • Documents
  • Payment cards
  • Frequent flyer schemes
  • Information may be added, deleted or edited where appropriate
  • Profile Password may also be changed here
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Q.

How can I view my trip details online?

A.

If you are a frequent flyer member you may view your past and current trip details on the "My bookings” tab when you log in to your account.
For guest users, you may click on the "My bookings” option and use the "View booking as Guest” option to view your current unused travel details.

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Q.

What should I do if I forget my password?

A.

If you forget your password, please click on the Forgot Password link on the login page. You would be directed to the frequent flyer page and your password will be emailed to the email address in your profile.

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Q.

Why did I not receive my booking confirmation SMS?

A.

Confirmation SMS will only be sent if you have selected the send confirmation SMS check box during the booking process. Currently we only send SMS to Indian mobile numbers and not to international numbers.

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Q.

Can I book a trip with more than one destination?

A.

Yes. By using the Multi-city link you can search for point to point flights by filling up to 6 destinations. You can also use this function to book a journey with a stopover for one-way or return travel, by entering each leg of the journey separately with the required dates. For example, to book a stopover in Delhi on your way from London to Mumbai, enter "London” and "Delhi” in the first origin and destination fields and then "Delhi” and "Mumbai” in the second set.
You can also use this function to book a journey that begins in one city and ends in another after passing through one or more cities in between.

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Q.

How can I book a one way or return travel?

A.

Select the "One way” radio button on the "Book online” page for one way travel. The "Return” radio button is used for booking return point to point travel.

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Q.

I can see a lower fare than the fare that I have paid for, why? Can I get a refund of the balance amount?

A.

Air India has seats for restricted and unrestricted fares in the same class of travel. As flight availability is dynamic in nature, the fares may differ with the discounted fares being available at a later date. Refund cannot be processed for the difference in fare. The same applies if the fare displayed is higher that the fare that you have paid. We do not collect the fare difference if you do not change your travel date. The fare difference is collected only if the travel date is changed and the fare applicable for the rebooked dates is higher than the amount paid by you.

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Q.

Will extra fees and taxes be charged on top of the price shown online?

A.

All known taxes at the time of reservation have been collected. However there may be some local taxes which are collected at the airport at the time of departure. As the merchant is based in India, some credit cards also charge a foreign transaction fee. This fee is not charged by Air India.

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Q.

I entered my booking reference and name in the View booking as Guest but I cannot see my booking.

A.

Check that you have entered the correct booking reference number (this is also sometimes called the PNR) and the exact name of at least one of the travelers, as it appears on their passport.

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Q.

How do I check flight status?

A.

There is a link on the SEC home page for viewing Flight Status.

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Q.

How do I rebook or cancel bookings made online on the Air India website?

A.

For bookings made only on www.airindia.in, modifications and refunds can be processed online by the passenger using the "My booking” link on the website. If the passenger has made a booking using his frequent flyer number, he has to log in with his membership number and password. If he has made the booking as a Guest then he has to insert his reference number, first name and last name as inserted when he made the booking or as per his ticket.

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Q.

For what bookings can I use the online modification and refund module?

A.

In the following instances, change or refund can be processed online after the application of the rebooking or cancelation fees :

  • If the change/cancelation is for the complete booking of all passengers
  • If a rebooking fee or fare difference is payable then rebooking is permitted for only up to two reissues
  • If the ticket is totally unutilised

The online rebooking / cancelation module cannot be used if

  • Changes to the booking are made offline at any reservations office
  • Change or cancelation is for one passenger in a multi passenger booking
  • If the ticket is partially utilized
  • If full refund is required for cancelled flights
  • The fare rule does not permit a rebooking or cancelation
  • If the booking has been made using the multi city link

If in case the booking cannot be modified online then you would have to contact the reservations office or the nearest Air India office for rebooking and payment of the charges and any applicable fare/tax difference.

If in case the booking cannot be cancelled online then you would have to contact the reservations office or the nearest Air India office for the cancelation of the booking to avoid any no-show charges. An email has to be sent to ecommerce@airindia.in for initiating the online refund.

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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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