Claims and Customer Support

You can intimate initiate your claim no later than (30) days after an actual or potential loss occurs. 

Tata AIG will settle your claim within 72 working hours following the completion of all documents and submission of bills as per policy terms and conditions. 

Contact Tata AIG customer care

Phone: Toll free 1800-266-7780

Address: Tata AIG General Insurance Company Ltd, 7th and 8th Floor, Romell Tech Park, Cama Industrial Estate, Western  
Express Highway, Goregaon(E), Mumbai, Maharashtra 400063

Website: www.tataaig.com

email: customersupport@tataaig.com and travelclaims@tataaig.com 

In addition to above, Tata AIG’s self-service options including claim registration, policy renewal, policy soft copy, etc. are available online.

• Customer portal: Visit   www.tataaig.com and click on ‘self-service’ 
• WhatsApp:  Send ’Hi’ to 9136160375
• Android App: Download Tata AIG customer app from Google Play

Contact Tata AIG’s Assistance Service 

For assistance related to US policies: 

Ph: +1-833-440-1575 (Toll free within US & Canada)

email: tata.aig@europ-assistance.in

For assistance related to non-US policies:

Ph: +91-022 68227600 (Call back facility available)

email: ea.tataclaims@europ-assistance.in

For Domestic Policies: 

You can contact the below numbers:  

Customer care contact number – Toll Free No 1800-266-7780

Address: Tata AIG General Insurance Company Ltd 7th and 8th Floor, Romell Tech Park, Cama Industrial Estate, Western Express Highway, Goregaon(E), Mumbai, Maharashtra 400063 

Website: www.tataaig.com OR Email at customersupport@tataaig.com

Customer can write to the following:

Level 1: manager.customersupport@tataaig.com 

Level 2:  head.customerservices@tataaig.com  

Level 3: response.escalatedcomplain@tataaig.com