Ask Maharaja

Ask Maharaja

Maharaja chatbot now powered by ChatGPT

If you have a question, Maharaja is here to help. He’s been trained to answer questions about booking, cancellations, baggage policies, our loyalty programme, and more.  

If your question is related to an upcoming journey on Air India, have your booking reference number (PNR) handy so Maharaja can deliver answers specific to your flight.  

Examples of questions you can ask Maharaja

  • What is the status of my flight?
  • How many bags can I check for my flight?  
  • What is the weight limit for my checked bags?  
  • Can I book a group trip on the website?  
  • Do you offer concessionary fares for students?  
  • If I have to cancel my flight, can I get a refund?  
  • Can I carry my guitar on board? 🎸
  • Can I bring my dog on the flight? 🐶
  • Can I pack alcohol in my cabin baggage? 🥃
  • Can I book a flight for an unaccompanied minor on the website?  
  • What payment methods do you accept for online bookings? 
  • I have medication that I need to pack in my cabin baggage. What are the rules? 

And many more. So, what's your question?  Ask MaharajaAsk Maharaja

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If Maharaja can’t answer your question, customer service will

If you mystify the Maharaja, first: thank you. Every interaction makes him smarter. Second: he’ll offer to connect you to customer support, so an expert agent can jump in to assist.