What does the strength indicator mean on the offer page?

The strength indicator is a guide that shows the strength of your bid but does not guarantee that you will be successful. The amount of your offer is not the only factor that determines whether you will receive the upgrade, however it is an important component. Upgrades are selected based on seat availability, the number of offers received and other factors that are at Air India’s sole discretion; as such there is no guarantee that your offer will be accepted, even at the highest permitted level.

Do you take my Frequent Flyer Status while reviewing my Offer?

Yes, a passengers’ status as a member of Air India’s Frequent Flyer Program is taken into consideration at the time of selection of Offer.

How will I know that my Offer has been either accepted or rejected?

In case your Offer is accepted 48 hours before departure, an email confirming the upgrade will be sent. You will be sent the revised ticket itinerary showing the upgrade class of travel. If the upgrade is not approved, then also you will be notified via an email of the same.

How can I find out about the current status of my offer?

In the confirmation of receipt of your offer you will find a link providing all the information. If you click on this link and select the relevant flight, you can see the status of your office in the top right-hand corner of the window.

What happens if I cancel/change my flight after receiving confirmation of the upgrade?

It is not possible to transfer your upgrade confirmation to a different flight on another date. You have to submit a new Offer for upgrade on the different flight. In cases of change or cancellation made to your travel itinerary after receiving confirmation of the upgrade, the amount submitted for the bid or Offer will not be refunded.

What happens if my bid has been unsuccessful?

In case your bid was unsuccessful, you will receive a notification email to the same effect. Your credit card will not be charged and you can simply travel with your existing ticket as normal.

What happens when the Bid Upgrade gets cancelled by Air India?

In case the flight for which your Offer was accepted and you were upgraded was cancelled, and the Airline re-accommodated you on another flight but in the class of service of your original booking, in which case the amount paid for the Upgrade will be refunded to the payment card that was used to pay for the Upgrade and the Airline shall have no further liability to you. In case the aircraft gets downgraded from a Wide Body to a Narrow Body for any operational reason, the amount paid for the upgrade to Business Class or First Class will be refunded.