BID & UPGRADE

How do I submit an Offer for a Bid Upfront Upgrade?

At the end of reservation process a window will appear on the page confirming the reservation with an Offer to register for an upgrade. Clicking on this window will transfer you to the Air India upgrade page where you will be required to complete a process in three steps.

a) Choose the flight segment and Offer the amount,
b) Fill in your Credit Card details which will be verified but will be not charged until the upgrade is approved 48 hours before departure.
c) Check your upgrade details and personal information and submit your bid
d) After completion, an email message will be sent to you confirming your upgrade offer. You can later use this email to change, increase or decrease, the Offer or even cancel the same.
You can use the "Bid & Upgrade” icon hyperlink given on Homepage of Air India’s website. You will be required to fill in your Booking Reference and Last Name and click on the view button. If the service is available an upgrade button will appear. Click on the button and you will be transferred to the Air India upgrade page where you can make a bid as described in the four steps above.

If I have purchased the booking reservation ticket through a travel agent, how do I submit an upgrade offer?

You can use the "Bid & Upgrade” icon hyperlink given on Homepage of Air India’s website.You will be required to fill in your Booking Reference and Last Name and click on the view button.If the service is available an upgrade button will appear. Click on the button and you will be transferred to the Air India upgrade page where you can make a bid as described in the three steps above.

How much should I offer for a successful bid?

All Offers are weighed and examined according to several criteria as determined by Air India and updated at its sole discretion. These include but not limited to the amount of Offer submitted, availability of seats in the Business/First Class, membership of Air India’s Frequent Flyer Program etc. At about 48 hours before departure, the Offer submitted will either accepted or rejected and notification will be sent to the passenger accordingly.

Are there any charges to be paid for submitting an Offer for the Upgrade?

There is no charge for submitting an Offer for the Upgrade. If you are awarded the Upgrade, the amount equivalent to your submitted Bid/Offer will be debited from your credit card.

When can I submit my Bid/Offer?

The passenger can submit Bid as soon as his/her booking reservation gets ticketed. The Offer can be made, revised or cancelled till 72 hours before departure.

Is there is a minimum Upgrade Offer?

For each flight leg there is a range of possible Offer price between minimum and maximum indicated on the slider from which the amount the passenger wants to bid can be selected

What do the colour bars mean?

a) Yellow bars- poor offer; very unlikely to be upgraded
b) Orange bars- offer below past successful offers; unlikely to be upgraded
c) Dark Orange bars- offer is in the range of past successful offers; moderate chances
d) Red and Dark Red bars- good offer; high chance to be upgraded- no guarantee

Other than the bid amount, do I need to pay any additional fees?

When you bid to upgrade, the Airport departure taxes are applicable in certain countries such as the UK, France etc. Any extra charges will be shown clearly in the Upgrade offer submission process.