July 26, 17:30 hours
UPDATE ON COMPENSATION AND SUPPORT TO FAMILIES
Air India stands in solidarity with the families and those affected by the AI171 accident. We continue to mourn their loss and remain fully committed to providing support during this difficult time.
Over a month ago, Air India started releasing interim payment of Rs 25 lakh to the affected families, to help them meet their immediate financial needs. The interim payment will be adjusted against any final compensation.
Air India has, so far, released the interim compensation to the families of 147 of the 229 deceased passengers and also the 19 who lost their lives at the accident site. In addition, the requisite documents of 52 others have been verified, to whose families the interim compensation will be released progressively.
The Tata Group has also registered ‘The AI-171 Memorial and Welfare Trust’, dedicated to the victims of the unfortunate accident. The Trust has pledged an ex-gratia payment of Rs 1 crore in respect of each of the deceased, and support for rebuilding the B.J. Medical College Hostel infrastructure, which was damaged in the accident.
The Trust will also provide aid and assistance for alleviation of any trauma or distress suffered by the first responders, medical and disaster relief professionals, social workers, and governmental staff who provided invaluable institutional support and service in the aftermath of the accident.
July 22, 13:20 hours
STATEMENT ON FUEL CONTROL SWITCH INSPECTIONS
Air India has completed precautionary inspections on the locking mechanism of Fuel Control Switch (FCS) on all Boeing 787 and Boeing 737 aircraft in its fleet.
Boeing 737 aircraft are part of the fleet of Air India Express, Air India’s low cost subsidiary. With this, the two airlines have complied with the directives of the DGCA issued on July 14, 2025.
In the inspections, no issues were found with the said locking mechanism. Air India had started voluntary inspections on 12 July and completed them within the prescribed time limit set by the DGCA. The same has been communicated to the regulator.
Air India remains committed to the safety of passengers and crew members.
July 18, 18:26 hours
FORMATION OF THE AI-171 MEMORIAL AND WELFARE TRUST
Tata Sons today formalised and completed the registration of a public charitable trust in Mumbai. The Trust will be called 'The AI-171 Memorial and Welfare Trust', dedicated to the victims of the unfortunate accident of Air India flight AI-171 in Ahmedabad. Read the detailed statement from Tata Sons here.
July 12, 03:43 hours
STATEMENT ON PRELIMINARY REPORT
Air India stands in solidarity with the families and those affected by the AI171 accident. We continue to mourn the loss and are fully committed to providing support during this difficult time. We acknowledge receipt of the preliminary report released by the Aircraft Accident Investigation Bureau (AAIB) today, 12 July 2025.
Air India is working closely with stakeholders, including regulators. We continue to fully cooperate with the AAIB and other authorities as their investigation progresses.
Given the active nature of the investigation, we are unable to comment on specific details and refer all such enquiries to the AAIB.
July 4, 10:36 hours
CLARIFICATION ON COMPENSATION TO NEXT OF KIN
It has come to our notice that allegations have been made against Air India, claiming that families of the deceased in the AI171 accident are being forced to sign papers disclosing their financial dependency to the deceased, in an attempt to slash compensation payments.
Air India categorically rejects these allegations and refutes them as both unsubstantiated and inaccurate.
Air India has been making considerable efforts to process payment of interim compensation (also referred to as advance compensation) as soon as possible, in order to meet the immediate financial needs of affected family members, with the first payments having been made within days of the accident. However, Air India cannot process these payments in an information vacuum. In order to facilitate payments, Air India has sought basic information to establish family relationships to ensure that the advance payments are received by those entitled to them. Whilst the questionnaire does ask family members to indicate with a “yes” or “no” as to whether they are “financially dependent” on the deceased, Air India believes this is an entirely fair and necessary question in order for us to process payments to those most in need of assistance.
Starting 15 June, Air India established a Facilitation Centre at the Taj Skyline hotel in Ahmedabad, where the questionnaire relating to interim compensation is available. In addition, families were sent communications informing them that the questionnaire is also available over e-mail, in the event families do not wish to make a visit to the Centre. Air India staff are present at the Centre to explain the elements of the questionnaire to family members. There is no requirement for family members to complete the questionnaire at the Centre, and several families have chosen to complete the questionnaire at their convenience and submit it over e-mail. Those families who chose to complete the questionnaire at the Centre were provided with copies of their submissions at their request. In addition to being able to ask questions of the Air India staff at the Centre, families are, of course, free to seek legal advice should they wish to do so.
Air India is aware that families may have completed several other forms and items of paperwork at other locations, such as the hospitals. The forms being filled out at the hospital/morgue are entirely separate and unconnected with compensation. Indeed, some of those forms may have been for official government purposes. Air India has certainly not made any unsolicited visits to families’ homes for the purposes of following up on questionnaires connected to interim compensation, or for any other purpose.
So far, Air India has released interim compensation to 47 families of the passengers and those deceased at the accident site to help them meet their immediate financial needs. The documents relating to a further 55 individuals have also been verified, and interim compensation is being released progressively to their families. We continue to be in dialogue with other families of the passengers and those deceased at the accident site, or their authorised representatives, to release the compensation at the earliest.
Air India, as part of the Tata Group, upholds core values of integrity and responsibility and remains committed to serving the community, especially during challenging times.
In addition to any compensation that will be provided by Air India, the Tata Group has announced a voluntary ex-gratia payment of Rs 1 crore or approximately GBP 85,000 to the families of each of the deceased. A trust with a corpus of around Rs 500 crore or approximately GBP 43 million is being set up to manage and disburse this ex-gratia amount and provide long-term assistance to the families. These families will forever be part of the Tata family. All these efforts are voluntary and in addition to any compensation payable by Air India under law.
We urge the public and all concerned to be cautious of misinformation and misinterpretation of facts to help everyone involved do their job responsibly.
June 22, 10:25 hours
STATEMENT ON INTERIM COMPENSATION AND SUPPORT TO FAMILIES
Air India remains in solidarity with the families who lost their dear ones in the tragic accident on 12 June 2025. Air India and its parent company, Tata Sons, are fully committed to providing all support to them during this difficult time.
A centralised helpdesk, active since 15 June, has been assisting families in processing claims for the interim compensation of ₹25 lakh or approximately GBP 21,500 to the families of each of the deceased and to the survivor, to help address immediate financial needs. This single-window system ensures faster documentation and helps initiate compensation procedures promptly.
The interim compensation began being released from 20 June 2025, with three families having received payments so far, and the remaining claims being processed.
This is in addition to the ₹1 crore or approximately GBP 85,000 support already announced by Tata Sons. Air India has also been reaching out to those who were injured and the families of those who lost their lives on the ground to initiate the compensation process for them.
Since the accident, over 500 volunteers from Air India and 17 other Tata group companies have united to offer heartfelt assistance to everyone affected by the tragedy. Each affected family has been assigned at least one dedicated, trained caregiver from Air India’s Special Assistance team to provide 24/7 support.
The families are also being assisted throughout the hospital processes, including during DNA identification. When the mortal remains are released by the hospital, at least one caregiver accompanies each family to facilitate the transportation as well as funerals, while ensuring the dignity and utmost respect for the deceased and their loved ones. Families are also being provided other comprehensive financial assistance during this difficult time, covering travel, accommodation, medical and funeral expenses, with additional needs addressed promptly.
In recognition of the importance of clear communication at this time, many volunteers are also providing sensitive care to the families in regional languages. To support the mental health of the affected families and/or individuals, a team of trained psychologists and doctors has been deployed in Ahmedabad to offer trauma counselling and psychological support, while medical personnel, including nurses and a pharmacist, address ongoing or emerging health needs.
Two toll-free helpline numbers, established on 12 June, continue to provide information and support to Indian and international callers, addressing any queries or support needs from the families.
We will continue supporting those affected long after the work in Ahmedabad is done for, as our Chairman has said, these families are now Tata families.
Air India and Tata Sons remain steadfast in our commitment to stand by all those affected, ensuring they receive unwavering support, care, and compassion as they navigate this profound loss.
June 19, 20:40 hours
STATEMENT ON AFFECTED ROUTES DUE TO SAFETY PAUSE
Further to the press statement released yesterday, 18 June 2025, which announced a temporary reduction in services operated by Boeing 787 and 777 aircraft, we wish to provide detail on the flights affected.
These reductions will be effective from 21 June 2025, and last until at least 15 July 2025.
The reductions arise from the decision to voluntary undertake enhanced pre-flight safety checks, as well as accommodate additional flight durations arising from airspace closures in the Middle East. The objective is to restore schedule stability and minimizing last-minute inconvenience to passengers.
Detail of the flights affected are as follows.
1. Routes suspended until 15 July 2025:
Delhi-Nairobi¹ (AI961/962) – 4x weekly flights
Amritsar-London (Gatwick) (AI169/170) – 3x weekly flights
Goa (Mopa)-London (Gatwick) (AI145/146) – 3x weekly flights
2. Routes with reduced frequency until 15 July 2025:
North America
Delhi-Toronto: Reduced from 13x weekly to 7x weekly
Delhi-Vancouver: Reduced from 7x weekly to 5x weekly
Delhi-San Francisco: Reduced from 10x weekly to 7x weekly
Delhi-Chicago: Reduced from 7x weekly to 3x weekly
Delhi-Washington (Dulles): Reduced from 5x weekly to 3x weekly
Europe
Delhi-London (Heathrow): Reduced from 24x weekly to 22x weekly
Bengaluru-London (Heathrow): Reduced from 7x weekly to 6x weekly
Amritsar-Birmingham and Delhi Birmingham: Reduced from 3x weekly to 2x weekly
Delhi-Paris: Reduced from 14x weekly to 12x weekly
Delhi-Milan: Reduced from 7x weekly to 4x weekly
Delhi-Copenhagen: Reduced from 5x weekly to 3x weekly
Delhi-Vienna: Reduced from 4x weekly to 3x weekly
Delhi-Amsterdam: Reduced from 7x weekly to 5x weekly
Australia
Delhi-Melbourne and Delhi-Sydney: Reduced from 7x weekly to 5x weekly
Far-East
Delhi-Tokyo (Haneda): Reduced from 7x weekly to 6x weekly
Delhi-Seoul (Incheon): Reduced from 5x weekly to 4x weekly²
¹Suspended until 30 June. ²To operate 3x weekly from 21 June to 5 July, and 4x weekly from 6 July to 15 July.
Air India apologises to the passengers affected by these curtailments, and is proactively contacting affected passengers to offer re-accommodation on alternative flights, complimentary rescheduling or full refunds as per their preference.
The revised schedule is being progressively made available on our website, airindia.com, mobile app and through our contact centre. We remain committed to restoring our full schedule as soon as practicable, while at all times prioritising the safety of our passengers, crew and aircraft.
June 18, 23:06 hours
ASSISTANCE TO FAMILIES AND SAFETY PAUSE
Air India remains in mourning on the tragic loss of 241 passengers and crew members aboard flight AI171. Our hearts are with the families, loved ones, and communities affected by the accident.
Precious lives of passengers, crew on board and those on the ground at the crash site, have been lost. At Air India, we consider the family members of the deceased as part of our larger family and stand in complete solidarity with all of them, in these difficult times.
In coordination with the Ministry of Civil Aviation and the Government of Gujarat, Air India is putting all possible efforts to support the family members of the deceased and the injured. Air India and Tata Group volunteers are deputed in Ahmedabad for coordination with family members for any assistance at the hospitals and for them to travel back to their respective homes with the mortal remains of the deceased. We pray for the departed souls and convey our deepest condolences to the families.
Enhanced Measures
The investigating authorities are continuing their efforts to find out the reasons for the accident. The DGCA had mandated ‘Enhanced Safety Inspection’ across Air India’s Boeing 787-8/9 aircraft fleet. Out of total 33 aircraft, inspections have now been completed on 26 and these have been cleared for service, while inspection of the remainder will be complete in the coming days. The fact that 26 aircraft have been cleared gives reassurance in the safety measures and procedures that we follow.
As a matter of added precaution, Air India will also undertake enhanced safety checks on its Boeing 777 fleet and, going forward, we will continue to cooperate with the authorities, viz AAIB, DGCA, MoCA to ensure the safety of our passengers, our crew and our aircraft, which remains our highest priority.
Temporary Route Curtailment
Due to the geopolitical tensions in the Middle East, night curfew in the airspaces of many countries in Europe and East Asia, the ongoing enhanced safety inspections, and also the necessary cautious approach being taken by the engineering staff and Air India pilots, there have been certain disruptions in our international operations over the last 6 days leading to a total of 83 cancellations.
Given the compounding circumstances that Air India is facing, to ensure stability of our operations, better efficiency and to minimise inconvenience to passengers, Air India has decided to reduce its international services on widebody aircraft by 15% for the next few weeks. The cuts will be implemented between now and 20 June and will continue thereafter until at least mid-July. This effectively adds to our reserve aircraft availability to take care of any unplanned disruptions.
Air India apologises to the passengers affected due to these curtailments, and will inform them in advance and make its best efforts to accommodate them on alternate flights. Passengers will also be offered a choice to reschedule their travel without any cost or to be given full refund, as per their choice. The revised schedule of our international services effective from 20 June, 2025 will be shared shortly.
With Your Support, We Will Rebound
The curtailments are a painful measure to take, but are necessary following a devasting event which we are still working through and an unusual combination of external events. It is done to restore operational stability, and to minimise last-minute inconvenience to passengers. With the continued support of our passengers, the regulatory authorities, Ministry of Civil Aviation and India at large, we will come out stronger through this tragic incident and reestablish the confidence of our passengers and all stakeholders in our services, at the earliest.
June 15, 18:27 hours
HANDING OVER OF MORTAL REMAINS IN AHEMDABAD
Air India remains in mourning on the tragic loss of 241 passengers and crew members aboard flight AI171. Our hearts are with the families, loved ones, and communities affected by the accident.
We have established contact with the next of kin/relatives of all passengers and crew members expressing our condolences, helping them with the next steps. Over 400 family members have reached Ahmedabad and are being assisted by our teams on the ground.
Every affected family in Ahmedabad has been assigned at least one caregiver by Air India. Air India is working closely with other Tata group companies to provide every possible assistance to the families and loved ones of those deceased, which remains our number one priority.
The solemn process of handing over the mortal remains and their personal effects to the next of kin is ongoing. Air India is working closely with the authorities and will be assisting in the movement out of Gujarat, and repatriation initiatives, where appropriate.
We extend our profound gratitude to the Central and State Governments for their unwavering and exceptional support in every possible way. We also express our heartfelt appreciation to the faculty, staff, students, and associates of Civil Hospital and Rajasthan Hospital in Ahmedabad for their tireless efforts and compassion, and colleagues from other Tata Group companies for their relentless commitment to providing resources and support, ensuring our teams have everything needed to care for those affected.
Air India remains fully cooperative with the ongoing investigation led by the authorities and will continue to provide updates as verified information becomes available. Friends and Relatives Assistance Centres remain operational at Ahmedabad and Mumbai airports to support families seeking information. For assistance, please contact our dedicated passenger hotline at 1800 5691 444 (within India) or +91 80627 79200 (for international callers).
June 14, 18:05 hours
INTERIM COMPENSATION FOR FAMILIES OF THE DECEASED
Air India stands in solidarity with the families of the passengers who tragically lost their lives in the recent accident. Our teams on the ground are doing everything possible to extend care and support during this incredibly difficult time.
As part of our continued efforts, Air India will be providing an interim payment of ₹25 lakh or approximately 21,000 GBP each to the families of the deceased and to the survivor, to help address immediate financial needs. This is in addition to the ₹1 crore or approximately 85,000 GBP support already announced by Tata Sons.
All of us at Air India are deeply saddened by this loss. We mourn with the families, loved ones, and everyone affected.
June 14, 15:37 hours
COMPLIANCE WITH DGCA MANDATED SAFETY CHECKS
Air India is in the process of completing the one-time safety checks directed by the Indian aviation regulator, DGCA. These checks are being carried out on the Boeing 787 fleet as they return to India, before being cleared for their next operations.
Air India has completed such checks on nine of the Boeing 787 aircraft and are on track to complete this process for the remaining 24 aircraft within the timeline provided by the regulator. Some of these checks could lead to higher turnaround time and potential delays on certain long-haul routes especially those to airports with operating curfews.
Customers will be duly notified about any delays. They are advised to check the status of their flights at http://airindia.com/in/en/manage/flight-status.html before heading to the airport.
For customers affected by this disruption, refunds on cancellation or complimentary rescheduling are being offered to those who opt for it.
June 13, 08:13 hours
FAMILY ASSITANCE CENTRES AND HELPLINES
Air India has set up Friends & Relatives Assistance Centres at Ahmedabad, Mumbai, Delhi and Gatwick airports to provide support and take care of the needs of the families and loved ones of those on flight AI171. These centres are facilitating the travel of family members to Ahmedabad.
Dedicated passenger hotline number for those calling from within India: 1800 5691 444; and those calling from outside India: +91 8062779200.
June 13, 00:41 hours
STATEMENT CONFIRMING FATALITIES IN THE AI171 ACCIDENT
Air India confirms that flight AI171, operating from Ahmedabad to London Gatwick on 12 June 2025, was involved in an accident.
The 12-year-old Boeing 787-8 aircraft departed from Ahmedabad at 1338 hrs, carrying 230 passengers and 12 crew.
The aircraft crashed shortly after take-off. We regret to inform that, of the 242 aboard, there are 241 confirmed fatalities. The sole survivor is being treated in a hospital.
The passengers comprised 169 Indian nationals, 53 British nationals, 7 Portuguese nationals and 1 Canadian national. The survivor is a British national of Indian origin.
Air India offers its deepest condolences to the families of the deceased. Our efforts now are focused entirely on the needs of all those affected, their families and loved ones.
A team of caregivers from Air India is now in Ahmedabad to provide additional support. Air India is giving its full cooperation to the authorities investigating this incident.
Air India has also set up a dedicated passenger hotline number 1800 5691 444 to provide more information. Those calling from outside India can call on +91 8062779200.
June 12, 20:53 hours
AIR INDIA CAREGIVERS IN AHEMDABAD
A special team of caregivers from Air India has arrived in Ahmedabad to provide support to our teams on ground. We are working with local authorities to provide necessary assistance and are extending full cooperation to the authorities investigating this incident.
June 12, 19:56 hours
RELIEF FLIGHTS FOR NEXT OF KIN
Air India is organizing two relief flights, one each from Delhi and Mumbai, to Ahmedabad for the next of kin of passengers and Air India staff.
Details of the flights:
IX1555 – Delhi-Ahmedabad
Time of departure: 2300 hrs on 12 June
IX1556 – Ahmedabad-Delhi
Time of departure: 0110 hrs on 13 June
AI1402 – Mumbai-Ahmedabad
Time of departure: 2300 hrs on 12 June
AI1409 – Ahmedabad-Mumbai
Time of departure: 0115 hrs on 13 June
Next of kin of passengers and staff in Delhi and Mumbai wanting to travel on these flights can call our hotline on 1800 5691 444.
Additionally, those coming in from international destinations and wanting to travel can call our hotline on +91 8062779200.
June 12, 18:11 hours
HELPLINE NUMBERS FOR FRIENDS AND FAMILIES
In addition to the dedicated passenger hotline number 1800 5691 444, we have added another hotline number for foreign nationals +91 8062779200.
Air India requests media persons not to call the dedicated passenger hotline number.
June 12, 15:26 hours
STATEMENT 2: ON AI171 ACCIDENT
Air India confirms that flight AI171, from Ahmedabad to London Gatwick, was involved in an accident today after take-off.
The flight, which departed from Ahmedabad at 1338 hrs, was carrying 242 passengers and crew members on board the Boeing 787-8 aircraft. Of these, 169 are Indian nationals, 53 are British nationals, 1 Canadian national and 7 Portuguese nationals.
The injured are being taken to the nearest hospitals.
We have also set up a dedicated passenger hotline number 1800 5691 444 to provide more information.
Air India is giving its full cooperation to the authorities investigating this incident.
June 12, 14:28 hours
STATEMENT 1: ON AI171 ACCIDENT
Flight AI171, operating Ahmedabad-London Gatwick, was involved in an incident today, 12 June 2025. At this moment, we are ascertaining the details and will share further updates at the earliest.
