faq

FAQ

Frequently Asked Questions

Have a question regarding your upcoming trip with Air India or its services and products? Find answers to all your queries and make your flying experience with us enjoyable. 

online-bookingOnline Booking

Are you booking a ticket online? We've got you covered. Here's all you need to know about booking your trip using our website.

e-ticketse-Ticket 

Don't fret about misplacing your paper ticket anymore. You can show your e-ticket at the departure counter and proceed to board your flight.  

self-service-reaccomodationSelf-Service Re-accommodation

Has your Air India flight been cancelled or delayed? Don't worry. We will immediately book you on the next available flight to your destination free of charge. 

special-needsSpecial Needs

Do you require wheelchair assistance? Or carry specific medications? Let us help you with your special needs. 

mobile-check-inMobile Check-in 

Now complete your check-in procedure with just a click on your smartphone. All you need to know about checking in through your mobile.

web-check-inWeb Check-in

No more waiting in long queues to complete your check-in. Log in to the Air India website and do it on the go.

ai-mobile-bookingAir India Mobile Booking

Do you need to book a ticket and do not have your laptop with you? Just download the Air India mobile app and book your flight now. 

cargoCargo

We have a fleet of Boeing and Airbus aircrafts for carrying cargo to more than 39 international and 38 domestic destinations.