Frequently Asked Questions

Have a question regarding your upcoming trip with Air India or its services and products? Find answers to all your queries and make your flying experience with us enjoyable. 

online-bookingOnline Booking

Are you booking a ticket online? We've got you covered. Here's all you need to know about booking your trip using our website.


Don't fret about misplacing your paper ticket anymore. You can show your e-ticket at the departure counter and proceed to board your flight.  

self-service-reaccomodationSelf-Service Re-accommodation

Has your Air India flight been cancelled or delayed? Don't worry. We will immediately book you on the next available flight to your destination free of charge. 

special-needsSpecial Needs

Do you require wheelchair assistance? Or carry specific medications? Let us help you with your special needs. 

mobile-check-inMobile Check-in 

Now complete your check-in procedure with just a click on your smartphone. All you need to know about checking in through your mobile.

web-check-inWeb Check-in

No more waiting in long queues to complete your check-in. Log in to the Air India website and do it on the go.

ai-mobile-bookingAir India Mobile Booking

Do you need to book a ticket and do not have your laptop with you? Just download the Air India mobile app and book your flight now. 


We have a fleet of Boeing and Airbus aircrafts for carrying cargo to more than 39 international and 38 domestic destinations.


We have answers to your baggage queries so you can pack with confidence for your journey.