FAQ

Have a question regarding your upcoming trip with Air India or its services and products? Find answers to all your queries and make your flying experience with us enjoyable. 

bookingBooking

Planning your next flight? Find answers to common booking questions to ensure a smooth travel experience.

Check-inCheck-in

All you need to know about checking in
for your flight online and at the airport.

BaggageBaggage

We have answers to your baggage queries so you can pack with confidence for your journey. 

self-service-reaccomodationSelf-Service Re-accommodation

Has your Air India flight been cancelled or delayed? Don't worry. We will immediately book you on the next available flight to your destination free of charge. 

loyaltyLoyalty

Everything you need to know about upgrading tiers, earning rewards and more when you sign up for our loyalty programme.

travel-insuranceTravel Insurance

All you need to know about checking in
for your flight online and at the airport.

cargoCargo

We have a fleet of Boeing and Airbus aircrafts for carrying cargo to more than 39 international and 38 domestic destinations.

healthHealth and Medical Assistance

Your well-being is our priority. Learn about health and medical support while flying with Air India.

infantTravelling with Children

Explore our kid-friendly services and amenities for a smooth journey for your young one.

pet-travelTravelling with Pets

Bringing your furry friend along? Learn about our pet travel policies and guidelines.

paymentsPayment, Refund, & Cancellation

Need help with payments, refunds, or cancellations? Get the info you need to manage your bookings.