Fog Care

Steps to minimize disruption due to Fog

Under the “Fog Care” initiative we endeavour to mitigate the impact of disruptions due to fog on passengers.

With the winter months upon us, disruption to flights due to the thick fog that descends upon northern India is an unfortunate reality.

We are thinking proactively and helping you with steps to isolate the impact of fog on you & flight operations. You can check your flight status and reschedule or cancel your impacted flights at no extra cost. This will also help you avoid traveling to the airport and the inconvenience of long waits at the airport.

Click here to check your flight status. Simply reschedule your flight for free, Or easily refund your tickets with Air India Fog Care.

Additionally, you can call us on 0124 264 1407 

Wishing you a less disruptive winter of flying.

Air India

Every winter, the city is shrouded in thick fog, low sprawling clouds that severely reduce visibility, and safety protocols often force all airport operations to shut down. This mostly affects flights scheduled early in the morning and late at night when the fog is thickest.

Only the Delhi in and outbound flights which are cancelled if fog occurs, these are either early in the morning or late in the evening.

Rebooking:

⦁ Passenger can CLICK HERE and rebooks himself on any other Air India flight operating in the next three days free of charge. He can avail the same by contacting Air India’s CALL CENTRE or the nearest booking office where he can rebook on any flight operating till 31st March'24 on the same routing by using the waiver code.

⦁ Passengers with tickets booked from Air India’s website and mobile, in addition to the above, can also avail the Fog Care offer by CLICKING HERE

Refund:

⦁ Under the Fog Care Offer, passengers have to reach out to their original booking source where they can use the waiver code to avail full refund within 1 year from the original date of travel.

⦁ Passengers with tickets booked from Air India’s website and mobile, have to CLICK HERE for claiming full refund.

All passengers whose flights are likely to be affected or gets affected are eligible for availing the FOG CARE Offer. All these passengers will be notified through SMS and Email prior to their travel.

Under the Fog Care Offer, the passenger can opt for cancellation and Full Refund for the portion of the journey affected by fog.

No, there are no additional charges. The passenger will receive a code on their phone/ email against which they can rebook (change the time and/or date) their flight at no extra charge.

Passengers booked on flights likely to be affected by Fog, will receive notifications through SMS and Email advising rebooking and refund options.

In the event a passenger decides not to go for either of the rebooking and refund options given in the advisory he can go to the airport and take a chance with the originally booked flight which may or may not operate subject to fog related weather conditions.

Once this offer is availed, any further change or cancellation would be chargeable.

All passengers whose flights are likely to be affected or gets affected due to fog will be notified through SMS and Email prior to their travel.

Under the Air India Fog Care Offer, a passenger using the waiver code can rebook himself on the originally booked itinerary across sufficient date range till 31st March'24

For tickets issued on Air India's booking channels i.e., website, mobile, call centre and booking offices a refund will get processed within 7 business days. For agency booking customers are requested to contact the concerned travel agencies for the refund.

A passenger, in a self-service mode, can rebook himself, using the Self Re-accommodation link given in notification, on any Air India flight operating on the same sector within next 72 hours. Additionally, he can contact Air India’s call centre, nearest booking office or his travel agency and can rebook himself on a flight on the same sector operating till 31st March’24. 

Full Refund will be given for the unutilized portion of the ticket itinerary, and it can be availed till 1 year from the original date of travel.