Request Refund

How to raise a refund request?

If your ticket was issued after 25 May 2022, head to the manage booking section to request a refund. For a refund of tickets issued by the Air India city booking or airport office, kindly contact your nearest Air India reservation office.  

Alternatively, if you bought the ticket from a travel agent or any other online portal, please get in touch with the respective agent’s office for a refund.

Domestic cancellation and change penalties 

The cancellation charges and change penalties vary in all flying classes. Following are the cancellation and change penalties for various flying classes. 

  • Change: A modification to the itinerary, a change in the arrival or departure date, destination, or flight number.  
  • Cancellation: If the passenger cancels the booking.  
  • No show: If the passenger fails to change or cancel the booking, the penalty is charged based on the number of hours before the passenger cancels the booking.  
CabinEconomyPremium EconomyBusinessFirst
BrandComfortComfort PlusFlexComfort PlusFlexComfort PlusFlexFirst
Change fee₹ 3,000> 72 hrs = FreeFree> 72 hrs = FreeFree₹ 2,500FreeFree
within 72 hrs = ₹3000within 72 hrs = ₹2000
Cancellation Fee₹ 4,000> 72 hrs = ₹2500> 72 hrs = Free> 72 hrs = ₹2500> 48 hrs = Free₹ 3,500> 24 hrs = Free> 24 hrs = Free
within 72 hrs = ₹3500within 72 hrs = ₹2500within 72 hrs = ₹3500within 48 hrs = ₹2500within 24 hrs = ₹2500within 24 hrs = ₹2500
No show window2hrs2hrs2hrs2hrs2hrs2hrs2hrs2hrs
Within No-show window: No Show+ Refund feeOnly taxes refundableOnly taxes refundable₹ 6,500Only taxes refundable₹ 7,500Only taxes refundable₹ 7,500₹ 7,500
Within No-show window: No Show+ Change feeNot permitted₹ 5,000₹ 4,000₹ 6,000₹ 5,000₹ 10,000₹ 5,000₹ 5,000

*For non-refundable cases, tax will be credited back to the source. 

Note: Please provide all the ticket numbers for a swift issue resolution. 

*A no-show and cancellation/change penalty will apply in case of a no-show. 

*In compliance with CAR, Section 3-Air Transport Series “M” Part II Rev 2, dated 27 Feb 2019, the cancellation charges shall not be more than the basic fare, plus fuel surcharge. 

*A ticket can be refunded within two years from the date of issuance.