request-refund

Request Refund

Request Refund

If your ticket was issued after 25 May 2022, head to manage booking to request for a refund. For tickets purchased on the Air India website, mobile app or call centre, before 25 May 2022, you can reach out to our customer support for refunds. For refund of tickets issued by the Air India city booking or airport office, please get in touch with your nearest Air India reservation office. 
If you bought the ticket from a travel agent or any other online portal, please contact the respective agent’s office for refund.

Domestic Cancellation and Change Penalties

The cancellation charges and change penalties vary in all flying classes. Following are the cancellation and change penalties for various flying classes. These are effective from 5 Jan 2023.   

  • Change: A modification made to the itinerary. A change in the arrival or departure date, destination, or flight number. 
  • Cancellation: If the passenger cancels the booking. 
  • No Show: If the passenger fails to change or cancel the booking. The penalty is charged based on the number of hours before the passengers cancel the booking. 

 

ClassRBDNo Show WindowChangeCancellationNo Show

XD

XD

XD

DurationPenaltyDurationPenaltyPenalty
First Class

F

Two hours before departureNANA

Up to 2 hours before departure

NAINR 4000

Less than 2 hours before departure

INR 4000
Business Class

C

Two hours before departureNANA

Up to 24 hours before departure

NAINR 4000

Between 2 and 24 hours before departure

INR 2000

Less than two hours before departure

INR 4000
D/JTwo hours before departureNA

INR 2500

NA

INR 3000INR 6000
Z

Two hours before departure

NA

INR 4000

NA

INR 5000Non-refundable*

Premium Economy

 

R/A

Two hours before departure

NA

NA

Up to 48 hours before departure

NA

INR 4500

Between 2 and 48 hours before departure

INR 1500

N

Two hours before departure

Up to 24 hours before departure

NA

Up to 24 hours before departure

INR 3000

INR 5500

Between 2 and 24 hours before departure

INR 2500

 

Between 2 and 24 hours before departure

 INR 3500

Economy Class

M/B/Y

Two hours before departure

NA

NA

Up to 72 hours before departure

NA

INR 4000

Between 2 and 72 hours before departure

INR 1500

V/Q/K/H

Two hours before departure

Up to 72 hours before departure

NA

Up to 72 hours before departure

INR 1500

INR 6000 or Base fare (lower denomination will be applicable)

Between 2 and 72 hours before departure

INR 1000

Between 2 and 72 hours before departure

INR 3000 or Base fare (lower denomination will be applicable)

U/L/G/W

Two hours before departure

NA

INR 2000

NA

INR 3000 or Base fare (lower denomination will be applicable)

Non- refundable*

S/T

24 hours before departure

NA

INR 3000 (lower denomination will be applicable)

NA

INR 4000 or Base fare (lower denomination will be applicable)

Non- refundable*

*For Non-refundable cases, tax will be credited back to the source.

Note: Please provide all the ticket numbers for swift issue resolution.

*In case of no-show, both no-show and cancellation/change penalty will apply.

*In compliance with CAR, Section 3-Air Transport Series “M” Part II Rev 2, dated 27 Feb 2019, under no circumstances, the cancellation charges shall be more than the basic fare, plus fuel surcharge.

*A ticket can be refunded within two years from date of issuance.