Disruption Statement

Were your travel plans affected by a flight delay, cancellation or flight diversion? We are sorry for the inconvenience caused. You can use our Flight Disruption Statement as documentary evidence while filing your insurance claim.

Eligibility Criteria

  • The statement can be issued for disrupted flights operated by Air India only.
  • Passengers have the option to verify delayed, diverted and cancelled flights for the past six months from the present date.
  • The statement will be issued only 24 hours after the flight arrival.
  • For a flight to be considered delayed, the flight's arrival should be delayed by more than 15 minutes.

The Flight Disruption Statement is available for delayed, cancelled, and diverted flights. In case your disruption is not covered here, please reach out to customer support for assistance. 

Frequently Asked Questions

If your flight was delayed, cancelled, or diverted and you need documented proof, you can request a Flight Disruption Statement.

The Flight Disruption Statement is available for delayed, cancelled, and diverted flights. You need to enter your flight details, including the flight number, date of travel, origin, and destination, to obtain a Flight Disruption Statement.

No, there is no payment required for issuance of the Flight Disruption Statement.

No, it is not necessary for the email ID used at the time of booking to match the one used to acquire the Flight Disruption Statement. We require your email ID for validating your account before sending the Statement to it.

If you have not received the OTP on the email ID entered to obtain the statement, here is what you can do:

·       Ensure the email ID you have entered is accurate.

·       Request for another OTP to be sent to your email ID after 5 minutes.

·       If you continue to face an issue, try after some time. Alternatively, reach out to our Customer Support for further guidance.

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