Passenger Rights

Passenger Rights

The Indian government has official regulations to help ensure a positive experience for passengers travelling on Indian airlines and through airports in India. The Passenger Charter talks about a passenger’s rights and responsibilities while flying by air. To know about the 'Passenger Charter' issued by the Ministry of Civil Aviation (MoCA), click here.

Feel free to share your valuable feedback or raise queries with our customer support portal. If you are not satisfied with the response, send your escalations to the Nodal officer and then the Appellate authority:

Nodal officer
email - nodalofficer@airindia.com

Appellate authority
email - appellateauthority@airindia.com

Know more about rights for passengers from Israel and European Union.