TRANSFORMING YOUR AIR INDIA EXPERIENCE
Driving change
Air India continues on the path of innovation and adapting the latest technology to become a world-class airline. In order to offer a wholesome experience, we adhere to quality assessments, customer service evaluations, customer feedback, and statistical analysis through informed decision-making and continuous improvement.
Evolving constantly
570 new planes
with top-notch comfort and technology will be a part of the Air India fleet after the latest agreement signed with Airbus for 10 A350 and 90 A320 aircraft.
USD 400 million
to refurbish the older aircraft and complete overhaul of cabin interiors comprising 27 Boeing B787-8 and 13 B777 aircraft.
TRANSFORMING YOUR AIR INDIA EXPERIENCE
Driving change
Air India continues on the path of innovation and adapting the latest technology to become a world-class airline. In order to offer a wholesome experience, we adhere to quality assessments, customer service evaluations, customer feedback, and statistical analysis through informed decision-making and continuous improvement.
Evolving constantly
570 new planes
with top-notch comfort and technology will be a part of the Air India fleet after the latest agreement signed with Airbus for 10 A350 and 90 A320 aircraft.
USD 400 million
to refurbish the older aircraft and complete overhaul of cabin interiors comprising 27 Boeing B787-8 and 13 B777 aircraft.
NEW CUSTOMER EXPERIENCE INNOVATIONS
When we say that our large-scale transformation is the process of elevating our product and services across the globe, our commitment to your satisfaction remains steadfast.
Air India Expands iCoupon in Europe & North America
Our expanded iCoupon services make it easy for customers to redeem meals and refreshments during delays of over 2 hours.
Access Wi-Fi on Air India flights
Access internet on Air India flights operated by Airbus 350, Boeing 787-9 and select Airbus A321 neo aircraft.
Stream content on the go
We have launched our inflight entertainment service Vista, which streams your favourite movies, shows, and more seamlessly.
We are constantly evolving, and this has led to an increase in our fleet with the acquisition of 570 aircraft from Airbus and Boeing. Additionally, the focus on improving connectivity through travel to and from the airport has been enhanced with interline agreements.
Our new international stations include Milan, Vienna, Copenhagen, London Gatwick, Amsterdam, Phuket, Ho Chi Minh, Zurich, and Kuala Lumpur.
In Europe, a new partnership with WorldTicket enables our guests to combine Air India flights to and from Frankfurt with more than 5,600 stations in Germany served by the Deutsche Bahn railway system and enjoy the same baggage allowance as our flights.
BLR- LHR: We have launched a non-stop flight between Bangalore and London Heathrow amidst the growing demands of our travellers. London Heathrow is also well connected with all our major hubs in India.
Our flagship aircraft A350 connects all the major hubs in India to London Heathrow (LHR) and New York (EWR and JFK). This promises an exquisite on-board experience for travellers and will mark the long-haul international debut of Air India’s flagship product.
REDUCING TRAVEL STRESS
At Air India, we are dedicated to alleviating travel stress. From seamless booking experiences to attentive customer service, we prioritise passenger comfort and convenience.
REDUCING TRAVEL STRESS
At Air India, we are dedicated to alleviating travel stress. From seamless booking experiences to attentive customer service, we prioritise passenger comfort and convenience.
We have partnered with Concentrix and iEnergizer to offer 24/7 customer support with dedicated desks for premium and frequent flyers.
We have launched dedicated Family Assistance check-in counters at Delhi Airport to support passengers traveling with children, elderly, or those needing special care.
Book your tickets with AI driven EZ booking without having to navigate multiple screens.
We have announced the upgradation of products on more routes in 2025.
We have extended our wireless inflight entertainment service, Vista Stream, to the narrowbody fleet to ensure uninterrupted entertainment for guests.
We are optimising our fleet to offer the best narrowbody cabin products on key metro routes.
We are offering cityside check-in and baggage drop facility at Hyderabad airport to make your travel hassle-free.
We have added ‘AEYE Vision’ to our app so that travellers can track real-time updates.
We now offer multilingual customer service to our travellers in addition to Hindi and English languages.
We have partnered with MedAire to address any medical emergencies during the journey.
We have introduced an all-new in-flight entertainment experience on long-haul flights.
We are about to elevate in-flight experience with luxe touches on international flights.
Elevating your InFlight Experience
We are dedicated to enhancing the in-flight experience, prioritising passenger comfort and satisfaction through innovation and commitment to excellence.
Our premium cabins feature new cutlery and an enhanced in-flight menu.
We have revitalised over 40% of the unserviceable seats across wide-body aircraft.
Customers can now enjoy elevated comfort through our upgraded amenities.
Travellers can now access our wireless inflight entertainment service Vista and stream their favourite shows and movies.
We have started Premium economy on select routes enhancing travel comfort.
Enjoy theatre-style popcorn and over 3,500 hours of curated entertainment.
We have earmarked a sum of $400 million to refurbish the older aircraft cabin interiors.
Enjoy delicious traditional meals on festive occasions on select flights.
Rewarding Frequent Flyers
As part of our commitment to delivering world-class customer service and value, we have enhanced our loyalty programme, Maharaja Club, and it will offer unparalleled privileges and exclusive benefits, making you feel valued at every step of your journey.
Earn Maharaja Points each time you fly with Air India and our 24 Star Alliance Partners or when you spend with our 60+ non-airline partners. Redeem your accumulated Maharaja Points for Award flights and Cabin upgrades. You can avail 1000 bonus Maharaja Points on your first flight after enrolment and earn 2 Maharaja Points per INR 100 spent while booking directly through our website or app. Maharaja Club members can track accrual rates on each route using the Points Calculator on our revamped website.
You have the option to pay for your flight using a combination of Cash + Points allowing you to save more and enjoy the luxury of always available seats. You can ‘Buy Points’ to top up your account balance to book a flight or unlock a cabin upgrade. Get access to over 1 lakh redemption seats every month on Air India and with Star Alliance partner airlines.
Now enjoy complimentary seat selection as a Gold or Platinum member through our website or app, regardless of whether the booking is made through direct or indirect channels. You can earn more and move up the tiers from Red, to Silver, Gold, and Platinum. Enjoy more benefits the higher you go, such as priority check-in and boarding, dedicated customer support, excess baggage allowance, complimentary cabin upgrade vouchers, complimentary seat selection, and more.
Points will not expire for active members as long as they take at least one flight every 24 months.
You can claim missing Maharaja Points for Air India flights taken in the past 12 months and for Star Alliance partner flights taken in the past 6-12 months (for detailed T&C, please visit https://www.airindia.com/in/en/maharaja-club/earn-points/claim-points.html).
We seamlessly blend international standards with the rich cultural essence of India, offering passengers a unique travel experience rooted in Indian hospitality and tradition.
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Our newly crafted vibrant brand identity is a testament of our commitment to delivering an exceptional experience for our passengers.
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With an unprecedented access to consolidated data, we are equipped to tackle customer support queries armed with full case history and data from previous interactions, enabling faster solutions.
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New customer insights are gained to address customer concerns more proactively and successfully.
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New self-service support options give customers fast answers to common questions.