EU/UK FLIGHT DELAY FORM
Claim your compensation effortlessly for any delayed Air India flights originated from European Union Countries or United Kingdom.
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If your flight departs from the European Union (VIE, AMS, ZRH, FRA, CDG, CPH, MXP) or from UK (LHR, LGW, BHX) to a non-EU country, operated by Air India, if the flight is delayed beyond 3 hours of its scheduled time of arrival at your destination, and if you have not already received benefits (compensation, re-routing, assistance from the airline), you can raise an EU/UK Flight Delay Claim.
You must have a ticket issued by Air India and completed your journey on an Air India operated flight to raise an EU/UK Flight Delay Claim. It can be done 48 hours after completing the journey.
To raise an EU/UK Flight Delay Claim you must,
- Enter your ticket number, and last name
- Select the EU flight segment from the flights list displayed
- If the flight is eligible for raising an EU/UK Flight Delay Claim, passengers in your Booking Reference Number are listed.
- Select a passenger and enter the bank account details, passport details. Also, upload a copy of passport and a cancelled bank cheque/first page of bank passbook of the selected passenger.
- Enter your comments – minimum characters should be 100
- Enter your contact details – Title, First name, Last name, Email id, and Phone number
- Enter the OTP received on your email
- On successful submission, EU/UK Flight Delay Claim is registered with the Airport Manager. The Case id is sent to your email id.
- You can track the status of your claim with your email id.
- The compensation will be credited to your specified bank account, upon approval from Airport Manager and Finance Department. It is also informed to you by email.
If your Booking Reference Number consists of more than 4 flights, you will get 2 tickets in conjunction. You need to enter the first ticket number to raise the claim.
No, it is not necessary to enter the same email as specified in the booking to raise an EU/UK Flight Delay Claim. The email is requested to validate your account before sending the case id and case status.
Yes, bank account and passport details need to be entered for each passenger in your Booking Reference Number. If Child/Infant passenger does not have individual bank account on their own, kindly contact customer support to raise an EU/UK Flight Delay Claim.