Health and Medical assistance 

We are committed to making the travel of our guests with special needs as comfortable and hassle-free as we can. 



Medical Needs

Medical Needs and Clearance Requirements

Medical needs and clearance requirements

Whether its medical care in the air or conditions that need attention, we are here to care.

Disability Assistance

Disability assistance

Find out about our accessible travel services for passengers with reduced mobility or visual and hearing impairment.

Passengers that require a wheelchair

Passengers that require a wheelchair

If you need a wheelchair, let us know at the time of your reservation, ticketing, or reconfirmation of the booking.

Click here for more information about medical clearance and illness-specific guidelines.

Introduction to medical clearance for air transportation 

Guidelines for acceptance of invalid passengers 

Illness specific guidelines