Comfortable Travel, Accessible Journeys

We are committed to making the travel of our guests with special needs as comfortable and hassle-free as possible.



Special Assistance Services

Medical Needs and Clearance Requirements

Medical needs and clearance requirements

Whether it's medical care in the air or conditions that need attention, we are here to care.

Disability Assistance

Special needs assistance

Please learn about our accessible travel services for passengers with reduced mobility or visual and hearing impairments.

Passengers that require a wheelchair

Passengers who require a wheelchair

If you need a wheelchair, let us know at the time of your reservation, ticketing, or reconfirmation of the booking.

Flying with medical conditions

Medical clearance is required for medical conditions that raise concerns about completing the flight safely or pose a risk to other guests.

Find out about Covid-19 travel regulations for destinations across the globe.

International travel advisories

Refund and travel waiver

Click here for more information about medical clearance and illness-specific guidelines.

Introduction to medical clearance for air transportation 

Guidelines for acceptance of invalid passengers 

Illness specific guidelines