HEALTH & MEDICAL ASSISTANCE
Comfortable Travel, Accessible Journeys
We are committed to making the travel of our guests with special needs as comfortable and hassle-free as possible.
Special Assistance Services
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Medical needs and clearance requirements
Whether it's medical care in the air or conditions that need attention, we are here to care.
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Special needs assistance
Please learn about our accessible travel services for passengers with reduced mobility or visual and hearing impairments.
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Passengers who require a wheelchair
If you need a wheelchair, let us know at the time of your reservation, ticketing, or reconfirmation of the booking.
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Flying with medical conditions
Medical clearance is required for medical conditions that raise concerns about completing the flight safely or pose a risk to other guests.
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Travelling with a Service Dog
Flying with a loyal companion by your side? Read about the requirements and guidelines when travelling with your service dog.
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Travelling with your own electric wheelchair
Learn about the condition of carriage of your electric wheelchair for your journey with us.
Find out about Covid-19 travel regulations for destinations across the globe.
Click here for more information about medical clearance and illness-specific guidelines.
Introduction to medical clearance for air transportation
Guidelines for acceptance of invalid passengers