At the Airport

When You Reach the Airport

We are committed to making you feel like royalty by offering facilities to ensure a smooth journey. Check out the on-ground services we offer, including web and city check-in. 


Hassle-free check-in

Learn more about how you can check in using the Air India website from anywhere. We provide a range of facilities to make your journey easy and comfortable. Check out how easy it is to check in for your domestic or international flight. 


Metro station services

We have designated customer service counters at select airport metro stations. Please get in touch with our customer services staff for any assistance or information that you require.


Tips & reminders for the day of travel

Check out our pre-trip tips and recommendations that will come in handy to avoid last-minute emergencies. Find information on prohibited items, baggage allowance, and much more.


Airport information

For information on facilities and lounges, inter-terminal transfer, and ground transportation for the airports you're flying into and out of, visit our airport information pages. 


Find your lounge

Are you looking for a lounge? Please enter an airport name in our lounge finder to get a list of airport lounges available for Air India guests. You'll also find terminal locations, hours of operation, amenities, and access policies to plan your lounge time. 


Star Alliance Gold Track Security

Say goodbye to long queues and get through security checks faster using our dedicated lanes for Star Alliance Gold members. Find out if the Gold Track Security facility is available at your departure airport.



Your face is your new boarding pass. Facial recognition technology lets DigiYatra users skip long queues and move faster through the airport and security. You can use DigiYatra services for domestic flights at major Indian airports, such as Delhi, Bengaluru, Varanasi, Kolkata, Vijayawada, Pune, Hyderabad, and others. Download the app.


Airport Transfers

Schedule a stress-free ride to the airport. Our confirmed cabs arrive early to wait for you at pickup location and will get to your flight on time. 

Your luggage’s journey, now at your fingertips.
Track every move of your checked baggage from drop-off to destination.
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