At the Airport

At The Airport

Air India is committed to making you feel like royalty by offering facilities that will ensure a smooth and hassle-free journey. Check out the on-ground services we offer, including web and city check-in.



Learn more about how you can check in using the Air India website from anywhere. We provide a range of facilities to make your travel easy and comfortable. Check out how easy it is to check in for your domestic or international flight.

Metro station services

Airports at metro locations have designated customer services counters to help you. Please contact our customer services staff for any assistance or information that you require. Transfer desks are also available at the metro stations to facilitate the transfer of passengers and baggage between connecting flights on our network.

Tips & reminders for the day of travel

Check out our pre-trip tips and recommendations that will come in handy to avoid last-minute emergencies. Find information on prohibited items, baggage allowance and much more.


Airport information

For facilities and lounges, inter-terminal transfer, and ground transportation for the airports you're flying into and out of, visit our airport information pages.


Star Alliance lounges

Enjoy access and exclusive privileges at Star Alliance Lounge at select airports across the globe. Read the lounge access policy to check if you’re eligible.


Star Alliance Gold Track Security

Say goodbye to long queues and get through security checks faster using our dedicated lanes for Star Alliance Gold members. Find out if the Gold Track Security facility is available at your departure airport.



Your face is your new boarding pass. Facial recognition technology lets DigiYatra users skip long queues and move through the airport and security faster. DigiYatra services are currently available for all domestic flights at Delhi, Bengaluru, Varanasi, Kolkata, Vijayawada, and Pune airports.