Cookie Policy


This Cookie Policy (“Cookie Policy”) explains how tracking technologies, such as cookies, are used on this website. By using this site, you agree to the placement of cookies on your computer in accordance with the terms of this Cookie Policy. If you do not wish to accept cookies from this website please either disable cookies or refrain from using this website.

[I] Our cookie policy

This is the Cookie Policy of the Air India Limited. By using our website and accepting the terms on our consent banner, (our “Website”) and mobile applications (including our iPhone, and Android apps) (our “Mobile Apps”), you have accepted our use of cookies, and our use of other methods to collect website usage data as detailed in this Cookie Policy.

Please read this Cookie Policy together with the Terms and Conditions posted elsewhere on our Website and Mobile Apps, including our Privacy Policy.

Subject to applicable laws, the English version of this Cookie Policy will prevail over any version of this Cookie Policy in another language. In the event of any inconsistency in interpretation between the English version and any translation of the Cookie Policy, this Cookie Policy statement in English will prevail.

[II] What are cookies?

'Cookies' are tiny text files that are stored by the browser (e.g., Internet Explorer, Mozilla Firefox, Chrome or Safari) when you visit our Website.

You can think of cookies as something that provides a “memory” for the Website. Cookies allow our site to remember your preferences and play an important role in making the site work better for you.

We use cookies to deliver to you a more user-friendly service by making it easier and faster for you to use our Website or Mobile Apps. Cookies help us understand whether you came to our Website via a search engine, or by some other method, and what were the most popular elements of our Website or Mobile Apps.

[III] Types of cookies

There are two types of cookies:

  • First-party cookies are created by the site you visit, i.e. in this case, the Website. The site is shown in the address bar.
  • Third-party cookies are created by other sites. These sites own some of the content, like ads or images, that you see on the webpage you visit.


[IV] How do we use cookies?

A visit to our Website may generate the following types of cookies on your browser.

Type of Cookies


Necessary Cookies

It enables basic functions like page navigation and access to secure areas of the Website. The Website cannot function properly without these cookies.

Preference Cookie

It remembers information that changes the way the Website behaves or looks, like preferred language or the region that the user is in.

Statistics /Analytics Cookie

It understands how visitors interact with Websites by collecting and reporting information.

Marketing Cookie

It tracks user across Websites to display ads that are relevant to the user.

Unclassified Cookie

Not sure of the exact use of the cookie in the Website.


[V] How can you manage these cookies?

You may alter your consent preferences, including withdraw consent to non-essential cookies which you have previously given at any time by moving the on/off toggles below, or by clicking 'Reject all non-essential cookies' to reject all optional cookies.  Any selections you make will be automatically saved and you may navigate away from the Cookie Policy.

Our strictly necessary and preference cookies cannot be turned off. However, statistics or marketing cookies can be turned on or off by changing your cookie settings on our Website or Mobile Apps.

All recent versions of popular browsers give you a level of control over cookies. You can set your browser to accept or reject all, or certain, cookies. You may opt to delete cookies by going to the privacy or security setting and deleting the browsing history from your browser by checking the box for ‘Cookies and website data’ or related header.

If you do not want sites to store cookies on your PC, you can block cookies. But doing this might prevent some pages from displaying correctly, or you might get a message from a site letting you know that you need to allow cookies to view that site.

You may also employ cookies blockers that are available to limit the collection of data by these cookies and further block them.

Also, if we wish to process your personal information in the future for any cookies, other than these type of cookies mentioned above, we will do so on the basis of your informed consent at that time.

[VI] Cookies set by third parties

Some content, advertising, and functionality on our Website or Mobile App may be provided by third parties, including third parties that are not affiliated with us. 'Third party cookies' are cookies set by a domain other than the one that you are visiting. When you visit our Website, third party organisations may place cookies on your browser, even if you are not a logged-in member of those organisations. This is because third party cookies do not require you to actively engage with the third party's content or visit their site, just load a page on which the third party's technology sits. For example, we use third party technologies such as video and audio hosting platforms to enable you to watch videos and listen to podcasts on our Website. The providers of these technologies may deploy cookies to your browser when you visit the pages on our site where we are using their technologies.

These cookies may inform the third-party organisations about your visit to our site which may be used by those organisations to deliver targeted messages and advertising to you. In all cases, we do not set these cookies and we have no access to the information that they gather. Such cookies are subject to the third-party organisations' own cookie policies.

[VII] Grievance redressal:

If you have any queries or complaints concerning our use of your personal information or our Cookie Policy, please email us on the following address:

Please also visit our Privacy Policy, which explains how we collect your personal information, what we do with it and your rights in respect of it.

[VIII] Amendment of this cookie policy

We may amend this Cookie Policy with immediate effect from time to time to comply with law or to meet our changing business requirements and will notify you as required under applicable laws. Where local regulations require, we will obtain consent from you for any new uses of any cookie. You should read and review this page regularly to see if there have been any changes.

6 May 2023