Our Policy & Commitment
At Air India, we are committed to accessibility, diversity and inclusion. As part of that commitment, we are making efforts to ensure that Air India’s digital properties are accessible to all individuals, regardless of ability. Air India has a goal to comply with applicable accessibility standards included in the W3C’s WCAG 2.2 Level AA guidelines.
Digital Accessibility Statement
We are working to ensure our websites and online services are accessible for all and are committed to following the W3C Web Content Accessibility Guidelines and other applicable accessibility laws.
To accomplish this, we have partnered with Level Access to leverage their technology platform and 25 years of experience to achieve and sustain conformance to accessibility standards. Their accessibility technology platform is used to evaluate our digital properties in accordance with best practices and is supported by a diverse team of accessibility professionals, including users with disabilities.
Through this partnership, Air India continues to develop our digital accessibility program and capabilities so that we are designing, developing and testing our websites and online services for conformance to accessibility standards.
Health & Medical Assistance
We are committed to making travel for our guests with special needs as comfortable and hassle-free as possible. Visit our health and medical assistance page to view the services we offer at the airport and during flights.
We want to hear from you - If you would like further information about Air India’s accessibility efforts, have other accessibility questions or feedback, or encounter accessibility barriers on our digital properties, please share your feedback on our customer service portal
View our full Accessibility Plan for Canada.