Pilots

Our pilots go through a rigorous training and refresher course every year to stay sharp and ready. Every 6 months, they practice emergency situations using advanced flight simulators. They also train in teamwork and communication—so they can respond calmly and confidently, even under pressure. 

Cabin Crew

Our cabin crew are trained far beyond service—they’re certified safety professionals. Every year, they complete mandatory refresher training. For each aircraft type, they undergo intensive, hands-on sessions. Their training covers everything from handling fires and emergency landings to water ditching, life raft operations, door safety, and crowd control—so they’re fully prepared to take charge in any situation. 

Engineering

Our engineers and technicians are trained to meet the highest safety standards. Engineers go through refresher courses every 2 years to stay updated with the latest practices. Technicians also take regular skill tests to ensure every aircraft they inspect, or repair is in perfect flying condition.  

Safety Team

Working quietly behind the scenes, our safety team sets the standards that keep every flight secure. From regular audits to real-time monitoring, they ensure our operations meet—and often exceed—global safety norms. 

Integrated Operations Control Centre (IOCC)

Air India’s state-of-the-art Integrated Operations Control Centre works around the clock to keep every flight running safely and smoothly. From tracking weather and aircraft movement to coordinating crews and responding to any disruptions, the IOCC is where real-time decisions are made—ensuring safe, seamless journeys for our guests.  

Emergency Command Centre

In the rare event of an emergency, our dedicated Command Centre is activated to take charge. Manned by senior experts across departments, it ensures quick, coordinated action—prioritising passenger safety, communication, and support at every step. 

• A team comprising an engineer and a technician inspects the aircraft.
• Items are checked according to the pre-flight checklist as prescribed by DGCA & Original Equipment Manufacturer (OEM).
• Key checks include engines, cabin readiness, doors and emergency exits, aircraft frame, and other critical components.
• In case of any issue, the standard operating procedures (SOPs) are immediately followed.
• The engineer signs off and issues a Certificate of Release to Service.
• The aircraft is then handed over to the pilot. 

• Pilots review all flight documents, cargo, aircraft technical status and weather conditions to plan the route and prepare for contingencies.
• Defined checklist is cross-verified between operating pilots.
• Pilots undergo a mandatory pre-flight medical check for alcohol consumption, with a strict zero-tolerance policy in place
• Pilots conduct a walkaround inspection of the aircraft exterior.
• A cockpit serviceability check is carried out, and any concerns are addressed as per SOPs. 
• All flight instruments and systems are configured and prepared for departure.
• The pilot-in-command formally signs off and accepts the aircraft as safe to fly.

• A mandatory pre-flight briefing is conducted with the entire crew to align on safety procedures.
• The cabin crew follows a detailed pre-flight checklist as outlined in the SOPs.
• Cabin crew undergo a mandatory pre-flight medical check for alcohol consumption, with a strict zero-tolerance policy in place
• They check all emergency equipment and emergency lights at their assigned stations.
• Galley readiness is confirmed.
• Exits and aisles are inspected for any obstructions or hazards.
• Crew coordinates with the pilots on any safety-related concerns or procedures.
• During boarding, passengers are monitored for safety or special attention needs.
• A safety briefing is delivered, and the crew ensures the cabin is secure for take-off.

Spread across 6,00,000 sq. ft., this is South Asia’s largest aviation training academy. Equipped with state-of-the-art simulators and classrooms, it’s where future-ready pilots, cabin crew, engineers, and security teams are trained to global standards.

India’s first airline-operated pilot school, this facility is designed to graduate 180 commercial pilots every year—strengthening Air India’s own talent pool and contributing to India’s growing aviation needs.

A cutting-edge Maintenance, Repair, and Overhaul centre with 11 bays and a mega hangar, built to handle both wide-body and narrow-body aircraft. This facility will bring efficiency, scale, and the highest standards of maintenance under one roof.