Refund and Travel Waiver for Covid-19 Positive Travellers
In case of passenger falling sick and is diagnosed as COVID-19 positive necessitating a change in confirmed travel plan, passenger will be allowed to avail one free date change/Cancellation for his/her confirmed ticket.
For all 098 documents across the Air India network
(Domestic and International).
Waiver is applicable for all passengers holding confirmed ticket.
The waiver would be extended to Immediate Family Member or Passenger, who also needs to complete mandatory government formalities such as Quarantine, in case of passenger or family member tested COVID-19 positive.
Immediate family shall be limited to spouse and children including adopted children.
Confirmed New Travel date should be in the next 30 days from the current date of departure.
To avoid no-show, booking needs to be cancelled on time as per fare rules.
(Exception: Only in cases where Covid Positive confirmation is received within the No show window, then both No show and rebooking charges will be waived).
One Free Date/Flight change and refund with nil cancellation fee is allowed within the validity of the ticket for self and family.
The above facility of free date change is permitted only for one Time. Any subsequent change will attract charges as per respective fare rules.
No charges for same booking class even if fare is higher, however, difference of fare will be charged in case of higher booking class. Tax differential will have to be paid (if any). The waiver is not applicable for Group Bookings.
COVID-19 positive certificate not older than 15 days from date of scheduled flight departure from an Authorized Diagnostic Centre is mandatory.
In case, waiver is sought for Passenger or family member in case of either tested positive, proper documentation asserting the relationship and Covid-19 positive certificate is mandatory.