Booking

If you do not have a surname or last name and all other names are in the given / first name header of the travel document, here is what you can do:

• Enter your given name(s) in the last name field and add FNU (First Name Unknown) in the first name field followed by the title. 
  Example: JEREMY BROWN /FNU MR 
• Enter your given name(s) in the last name field and add a title in the first name field. 
  Example: JEREMY BROWN/MR

There are some country specific exceptions to the above-mentioned rules. Please refer to them below:

Canada

No surname / family name: Enter LNU in the last name field and the given name(s) in the first name field followed by the title.  
Example: LNU / JEREMY BROWN MR

No first / given name: Enter the surname in the last name field and update the given name as FNU followed by the title.
Example: SMITH / FNU MR

United Arab Emirates

If your travel documents include only a single name, you will not be permitted to enter the United Arab Emirates.

To fly to the UAE, you must have two names – a surname and a given name, separated by a space mentioned in your documents regardless of whether the two names are listed as your surnames of first names.

There are a few exceptions to the above-mentioned name format regulations for UAE that you can refer to here.

Australia and New Zealand

If you have only a single name in your documents, you need to repeat both as your first and last name.
Example: If your name is JONES in your passport. You need to enter JONES in the given name and surname fields, i.e., JONES / JONES MR

Please write your full name exactly as it appears on the valid identification proof that you will present at the airport. Here are the guidelines for names with different formats:

Format 1: You have a first and last name

Type your first and last name separately in the designated fields.

Example: If your name is John Doe, please write John in the ‘First Name’ field and Doe in the ‘Last Name’ field.  

Format 2: You have a first, middle, and last name

Type your first and middle name in the ‘First Name’ field, separated by a blank space, and your last name in the ‘Last Name’ field.

Example: If your name is John Allen Doe, type John Allen in the ‘First Name’ field and Doe in the ‘Last Name’ field. 

Important

• Please do not use any abbreviations and spell out your full name. John D or J Doe will not be accepted.

• Please avoid using numeric or special characters such as dashes (-) or single quotes (').

We are here to help you fix your misspelt name on a flight booking. You can do any of the following:

• Call our customer care number

• Raise a request on our customer support portal

Please note that charges may apply for requesting a name change.

Booking a flight for a large group with ten or more passengers is easy. Here’s how you can get started:

Let AI.g help: Share your group’s travel requirements with our generative AI agent, and we will raise your request with our team. Just let AI.g know your name, contact number, dates of travel, desired flight number with origin and destination, and number of passengers, and we will do the rest. Thanks to AI.g, booking for a group is now easy. To know more about group booking click here.

Raise a request: Write an email to our team at groupbooking@airindia.com with details about your travel requirements.

Receive options: After reviewing your group’s needs, a dedicated representative will contact you within one business day or 24 hours with the available flights, competitive fares, and other details.

Complete the booking: If you are satisfied with the options, you can confirm the group booking with the representative's assistance. They will guide you through the payment process and steps to finalise the reservation.

We are excited to welcome you and your group on board for a memorable journey!

We offer discounted fares for our special guests flying across India. Here’s who can enjoy these concessionary fares:

Members of the Indian Armed Forces and Para-Military Forces

Members, veterans, war widows and widows of CAPF (Central Armed Police Force) & AR (Assam Rifles) and CPOs (Central Police Organizations), General Reserve Engineering Force personnel, war-disabled officers, and members who are recipient of the highest bravery awards receive discounts on domestic flights.

Senior citizens in India

Indian residents over the age of 60 get a discount for economy class on Air India domestic flights. Eligible guests must be Indian nationals, permanent residents of India, and at least 60 years of age on the travel date. Standard fees apply for flight changes, cancellations, or refunds. Guests must carry any valid photo ID issued by the Government of India to avail of the offer.

Students in India

Students in India receive a discount on the base fare for domestic flights when travelling between home and school. Eligible students must be studying in India, at least 12 years old on the day of travel, enrolled in a full-time course for at least one academic year, and attending an educational establishment recognised, aided by, or affiliated with a central or state government, educational board, university, etc.

Humanitarian concessionary fares

The eligibility and documentation required for Indian citizens who can receive fare discounts on humanitarian grounds are as follows:

Blind persons: Certificate from an eye hospital or MBBS practitioner.

Mobility challenge (at least 80% locomotor impairment): Certificate from chief district medical officer or government hospital board.

Cancer patients (travelling for medical purposes only): Application and certificate from a cancer hospital or institute.

Concessions for Bharat Ratna Award recipients

Recipients of India’s highest civilian award, the Bharat Ratna, can get a discount on the base airfare by showing a copy of the Bharat Ratna award certificate signed by the President of India.

For specific details about applicable discounts, please visit our official concessionary fares page.

Yes, the fares displayed while you book flight tickets on our website or app include taxes. This transparency ensures that you clearly understand the total cost of your ticket upfront, without any hidden charges.

It is important to note that if an additional tax is introduced between your booking and travel date, you will be notified of the charge, which will be collected at the check-in counter.

Additionally, if you book your ticket using credit cards, a transaction fee will be collected by your bank. Your bank’s policies determine this fee and are not included in the fares displayed during the booking process.

We are committed to providing a transparent and hassle-free booking experience, ensuring you have the information to plan your travels.

We prioritise the security of your personal information and credit card details when making online bookings. Air India’s booking platform (website or app) is designed with robust security measures to ensure the safety of sharing this information online:

Encryption technology: Secure payment gateways use encryption to protect your data.

Compliance with standards: Air India follows industry security standards to prevent unauthorised access.

Secure connection:Transactions are conducted over encrypted connections (https://).

Verified payment methods: We only accept recognised and secure payment modes.

Privacy notice: Air India’s comprehensive privacy notice safeguards your information and aligns with data protection regulations.

We are committed to providing a safe and seamless online booking experience so you can fly with confidence!

Unfortunately, we do not offer the option to split the payment for a booking across multiple credit cards. When booking online with Air India, you must use a single credit card for a transaction.

Book a Flight

Certainly, you can purchase a ticket for someone else using your credit card, even if you’re not travelling with them. However, there are specific requirements to ensure safety and authorisation.

Photocopy of credit card:Tickets purchased using the Air India website or app using a credit card maybe subject to verification at the time of travel. If the card holder is not one of the passengers, the passenger for whom the ticket was purchased must carry a photocopy of both sides of the credit card used at the time of booking. The photocopy must be signed by the cardholder, authorising the use of the card for the ticket purchase.

Visible information:For security reasons, only the card's first and last four digits should remain visible on the photocopy. The middle six digits and the security CVV should be struck out.

Check-in requirement: It’s important that the passenger presents the photocopy at the time of check-in at the airport counter. Failure to submit it may result in Air India denying boarding.

Our priority is to ensure the security and validity of transactions while providing flexibility in booking tickets. We appreciate your understanding and cooperation in following these security measures to ensure a smooth and secure travel experience.

By paying a convenience fee, you gain access to the ease of booking flights from anywhere. Convenience fee is a non-refundable fee applied to all bookings made via our website, app, or call centres. The fee applies to all modes of payment and is charged per customer per ticket.

The fee varies based on the type of travel and destination:

Domestic (travel within India): INR 399

From India to short-haul international destination: INR 649

From India to long-haul international destination: INR 999

From short haul* international into India: USD 8

From long haul* international into India except from Australia, Canada, and USA: USD 12

*Short haul: Africa, Bahrain, Hong Kong, Israel, Kuwait, Oman, SAARC, Saudi Arabia, Singapore, Thailand and UAE

*Long haul: Australia, Canada, Europe, Japan, South Korea, USA and UK.

We appreciate your understanding of this fee, which contributes to the flexibility of booking flights.

Rest assured, there’s no need to reconfirm your booking before your journey with Air India. Our booking process is designed to be straightforward, and your reservation is secure once confirmed. 

Unfortunately, we do not offer refunds for fare differences if the ticket price drops after your booking. Prices for Air India flights are dynamic and change frequently. Once a ticket is purchased, the fare is typically non-refundable and non-changeable unless you have purchased a fare type that allows changes or cancellations with associated fees.

Similarly, if the fare goes up after you book your ticket, we will not charge you the additional amount unless there is a directive to levy charges from airports, governments, authorities, or another agency.

Air India aims to provide passengers with a range of fare choices to accommodate various preferences and needs. It is advisable to carefully review the fare rules and conditions during the booking process to select the fare option that best suits your needs.

To cancel your booking, please visit Manage Booking.

You can request a refund for bookings you need to cancel. Refunds vary based on timeframe before schedule departure, cabin class, and other variables.

Visit our contact customer service to initiate a refund request.

You must have a ticket issued by Air India and completed your journey on an Air India operated flight to raise an EU/UK Flight Delay Claim. It can be done 48 hours after completing the journey. 

To raise an EU/UK Flight Delay Claim you must, 

• Visit EU/UK Flight Delay Claim Form for Delayed Flights | Air India
• Enter your ticket number, and last name
• Select the EU flight segment from the flights list displayed
• If the flight is eligible for raising an EU/UK Flight Delay Claim, passengers in your Booking Reference Number are listed.
• Select a passenger and enter the bank account details, passport details. Also, upload a copy of passport and a cancelled bank cheque/first page of bank passbook of the selected passenger.
• Enter your comments – minimum characters should be 100
• Enter your contact details – Title, First name, Last name, Email id, and Phone number
• Enter the OTP received on your email
• On successful submission, EU/UK Flight Delay Claim is registered with the Airport Manager. The Case id is sent to your email id.
• You can track the status of your claim with your email id.
• The compensation will be credited to your specified bank account, upon approval from Airport Manager and Finance Department. It is also informed to you by email.

If your Booking Reference Number consists of more than 4 flights, you will get 2 tickets in conjunction. You need to enter the first ticket number to raise the claim.

No, it is not necessary to enter the same email as specified in the booking to raise an EU/UK Flight Delay Claim. The email is requested to validate your account before sending the case id and case status

Yes, bank account and passport details need to be entered for each passenger in your Booking Reference Number. If Child/Infant passenger does not have individual bank account on their own, kindly contact customer support to raise an EU/UK Flight Delay Claim.

You can generate the EU/UK Flight Delay Claim through our website. For any clarifications, you may also contact our Flight Disruptions | Feedback | Air India.

Yes, you can raise EU/UK Flight Delay Claim for journeys you have completed with tickets issued by Air India and flights operated by Air India.

Please contact our Flight Disruptions | Feedback | Air India to raise EU/UK Flight Delay Claim for individuals who travelled with a group Booking Reference Number.

For journeys completed after 12 Nov 2024, EU/UK Flight Delay Claim can be raised for the Vistara ticket migrated to Air India. You may enter the Air India ticket number to retrieve the details.

For Vistara journeys completed before 12 Nov 2024, Flight Disruptions | Feedback | Air India.

The compensation for flight delays is calculated in accordance with the flight's duration and distance.

An airport manager can reject a compensation claim in the below situations:

1. If the delay was due to extraordinary circumstances beyond the airline's control, such as political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an operating air carrier, the delay claim may not be accepted.
2. The passenger did not travel on the flight.
3. The flight did not incur the alleged delay.
4. The name on the ticket and the bank account do not match.

No, the regulation shall not apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public.

Yes, it shall apply to passengers having tickets issued under a frequent flyer program or other commercial program by an airline.

When your flight from the European Union (VIE, AMS, ZRH, FRA, CDG, CPH, MXP) or from UK (LHR, LGW, BHX) to a non-EU country, operated by Air India, is cancelled within 14 days before the scheduled departure and fails to notify you without arranging satisfactory alternate travel options, you can file an EU/UK Flight Delay Claim for flight cancellation using Flight Disruptions | Feedback | Air India on the Air India customer support portal - use the 'Flight Cancellation' option.