Self-service Re-accommodation

Have a question regarding your upcoming trip with Air India or its services and products? Find answers to all your queries and make your flying experience with us enjoyable. 

Self-Service Re-accommodation

Self-Service Re-accommodation is a service that allows you to rebook your flight if your travel gets disrupted.

You’re eligible if:

  • You hold a valid e-ticket with a number starting with the 098 series.
  • The booking reservation includes an email.
  • The requested flight has seats available. 

You’re ineligible if:

  • You’re travelling with more than nine people.
  • Your reservation is not confirmed.
  • Your flight is not more than 14 days after the rescheduled flight and needs to be rescheduled for more than 30 minutes. 
  • Air India does not operate your flight.

If your flight is disrupted, a link will be sent to your registered email with a pre-booking for the next available flight.

Enter the exact details (PNR and last name) as your original ticket, and you will receive details of the disrupted flight and the new itinerary. You can also choose a flight if the chosen one does not suit your needs.

You will receive the link if the disrupted flight is between 6 hours prior to the departure time and up to 14 days of travel.

No, this is a free service.

An updated itinerary receipt will be sent to your registered email after the rebooking process is complete.

No, this facility can only be used once.