Self-service Re-accommodation

Self-Service Re-accommodation 

Self-Service Re-accommodation is a service that allows you to rebook your flight if your travel gets disrupted..

You are eligible if:

  • You hold a valid e-ticket with a number starting with the 098 series.
  • The booking reservation includes an email.
  • The requested flight has seats available. 

You are ineligible if:

  • You are travelling with more than nine people.
  • Your reservation wasn’t confirmed.
  • Your flight is not more than 14 days after the rescheduled flight and the flight needs to be rescheduled for more than 30 minutes. 
  • Air India does not operate your flight.

If your flight is disrupted, a link will be sent to your registered email with a pre-booking for the next available flight.

Enter the exact details (PNR and last name) as your original ticket and you will receive details of the disrupted flight and the new itinerary. You will also be able to choose a flight of your choice, if the one picked for you does not suit your needs.

No, this is a free service.

An updated itinerary receipt will be sent to your email after the rebooking process is complete.

No, this facility can only be used once.