Payment, Refund, & Cancellation

Have a question regarding your upcoming trip with Air India or its services and products? Find answers to all your queries and make your flying experience with us enjoyable. 

Payment, Refund, & Cancellation

You can easily request a refund using our website or mobile app. Here's how:

Website:

Go to the manage booking section on our website and navigate to the refund option to initiate the request.

Mobile app:

You can opt for a refund using the 'My Trips' option on our app which is available for Android and iOS users.

In case we cancel your flight due to unforeseen circumstances, you have the option to do the following:

Get a refund:

Request a refund using the manage booking section on our website or app.

Reschedule your flight by:

Going to the self-service re-accommodation option on our website, OR

Clicking on the reschedule link sent to your registered email along with the iintimation for the flight cancellation.

We consider it a 'no-show' when you miss your flight without prior cancelling or changing your booking.

However, you get a two-hour no-show window during which you can cancel or modify your booking. If you decide to cancel your booking after this period, you will not be eligible to receive any refunds.

The refund and modification amount depends on various factors like the fare type, flight route, the time of cancellation or itinerary change (within or after the no-show window).

You can request a refund by visiting the manage booking section on our website.

You can apply for a refund up to two years from the date of issuance of your flight ticket.

The amount of money refunded depends on multiple factors, including:

Fare type

Route (international or domestic flights)

Time of cancellation or itinerary change (within or after the no-show window).

Class of travel

For detailed information, you can visit our official Request Refund page.

If you booked your flight at one of our ticketing offices, you would have to head to the same office to request a refund.

Refund account: Your refund will be credited to the same account used for paying for the booking. However, if that account is now invalid or has been closed, you can share with our agent at the office your new bank details to receive the refund.

Here’s a quick link to finding an Air India office near you.

If a travel agent issued your ticket or you booked an Air India flight using a third-party travel website, please reach out to your travel agent or visit the website to help initiate your refund.

Raising a refund request and checking the status of your refund depends on the method you used to book your flight. Here's a quick guide:

On our website or app

If you used our website or app to book and cancel a ticket, you can check the refund request by clicking ‘Status Check on Pending Refund’ on our customer support portal for refunds.

Through travel agents or websites

If a travel agent issued your ticket or you booked an Air India flight using a third-party travel website, please reach out to your travel agent or visit the website to check the refund status of the booking.

At our ticketing office

If you have booked your flight through an Air India office, you will need to visit the same office to check the status of your refund.

The case ID for your refund request will be sent to the email you used to raise the request.

We usually take up to 7 to 10 business days to process your refund requests. Sometimes, there might be a delay in processing due to complication in your booking like incorrect payment methods, inactive bank account, etc. However, our dedicated staff is committed to minimising such delays.

In case don't receive your refund even after 15-20 business days, you can raise your concern on our customer support portal using your case ID.

Your refund will be credited to the account used to make the booking. However, if the account is now invalid or has been closed, we request you to provide us new account details by visiting your nearest Air India office or using our customer support portal.

If you have not received your full refund amount, you can raise your concern using our customer support portal, and our executive will get back to you within 24 hours.

The refund amount for a partially used ticket depends on your flight's route.

International flight: One-way fare will be deducted along with any additional penalties against your booking.

Domestic flight: The sector fare will be deducted along with any additional penalties against your booking.

The additional penalties are calculated based on the following:

Fare type

Time of cancellation or modification of your booking.

You will receive a receipt for your refund on your registered email ID.

If you have not received the same, you can request one using the customer support portal, and our dedicated executive will reach out to you within 24 hours.

Yes, you can cancel your booking and request a refund using our app which is available for Android and iOS users.

You can cancel one or more sectors in your multicity booking using our manage booking tool.

When you modify or reschedule your booking, the refund amount is calculated on the fare type and the modification time window. Here's an overview:

Economy - Comfort

INR 3000

Economy - Comfort Plus

Modification is done more than 72 hours before departure: No additional charges.

Modification is done less than 72 hours before departure: INR 3000

Economy - Flex

No additional charges

Premium Economy - Comfort Plus

Modification is done more than 72 hours before departure: No additional charges.

Modification is done less than 72 hours before departure: INR 2000

Premium Economy - Flex

No additional charges

Business - Comfort Plus

INR 2500

Business - Flex

No additional charges

First class

No additional charges

The charges for rescheduling your flight within the no-show window depend on your fare type.

You can head to the manage booking section to modify your booking.

if you cancel your booking, the refund amount depends on your flight's fare type, and the modification time window.

Here's an overview:

Economy - Comfort

Only taxes are refunded.

Economy - Comfort Plus

Modification is done more than 72 hours before departure: INR 2500

Modification is done less than 72 hours before departure: INR 3500

Economy - Flex

Modification is done more than 72 hours before departure: No additional charges.

Modification is done less than 72 hours before departure: INR 2500

Premium Economy - Comfort Plus

Modification is done more than 72 hours before departure: INR 2500

Modification is done less than 72 hours before departure: INR 3500

Premium Economy - Flex

Modification is done more than 48 hours before departure: No additional charges.

Modification is done less than 48 hours before departure: INR 2500

Business - Comfort Plus

INR 3500

Business - Flex

Modification is done more than 24 hours before departure: No additional charges.

Modification is done less than 24 hours before departure: INR 2500

First class

Modification is done more than 24 hours before departure: No additional charges.

Modification is done less than 24 hours before departure: INR 2500

Head to the manage booking section to modify your booking.

Please note if you are cancelling your booking in the no-show window (two hours after departure time), some cancellation and no-show charges will still apply, based on your fare type. Here's an overview:

Economy - Comfort

Only applicable taxes will be refunded to the source.

Economy - Comfort Plus

Only applicable taxes will be refunded to the source.

Economy - Flex

INR 6500

Premium Economy - Comfort Plus

Only applicable taxes will be refunded to the source.

Premium Economy - Flex

INR 7500

Business - Comfort Plus

Only applicable taxes will be refunded to the source.

Business - Flex

INR 7500

First class

INR 7500

You can head to the manage booking section to cancel your booking.

Please note if you are modifying your booking during the no-show window, some charges for changing your itinerary and no-show penalty will apply. Here's an overview:

Economy - Comfort

You cannot modify your booking during the no-show window for this fare type.

Economy - Comfort Plus

INR 5000

Economy - Flex

INR 4000

Premium Economy - Comfort Plus

INR 6000

Premium Economy - Flex

INR 5000

Business - Comfort Plus

INR 10000

Business - Flex

INR 5000

First class

INR 5000

You can head to our manage booking section to modify your booking.

The no-show window lasts two hours after you flight's departure time. If you cancel or modify your booking after these two hours, you will not be eligible to get any refunds.

The charges for rescheduling your flight will be calculated based on the time window of rescheduling, and the fare type and route of your existing and new booking.

In case the flights was cancelled by us and you choose our self-service re-accommodation option to reschedule your flight, no additional charges will be incurred, as it is a free service.

If you would like to reschedule a sector of your multicity booking, head to our manage booking tool.

Our self re-accommodation service allows you to rebook your flight in case we have to cancel it under unforseen circumstances, without paying additional charges. Follow these easy steps to utilise this service:

Getting there: Head to our self-service re-accommodation page. Alternatively, you can click on the link with re-accomodation options sent to your registered email ID.

Enter your details: Enter your Booking Reference (PNR) and last name as per your original reservation.

Choosing your flight: A list of 20 flights will be displayed in addition to the original flight with the rescheduled departure times. You can select any one of the flights from the options available and click on 'Book.' Here are some points to remember when choosing the next flight:

These flights will be spread over 75 hours around the original departure time. For instance, if your disrupted flight was scheduled for 0900, you will be shown available flights that depart 3 hours before and up to 72 hours after this time.

Flights with no layovers are listed first, followed by flights with stopovers, in ascending order.

Final steps: Your booking details will be displayed for you to review. Please ensure all your details are correct before proceeding by clicking 'Continue'.

New itinerary and booking receipt: Once your booking is confirmed, you will receive an email with your receipt and new reservation details.

Here is a quick overview of the eligibility criteria to use self-service re-accommodation to reschedule a disrupted flight.

You are eligible if:

You have a valid e-ticket.

Your reservation has a valid email ID.

The rescheduled flight has seats available in it.

You may not be eligible if:

You are travelling with more than nine people.

Your reservation isn't confirmed.

The rescheduled flight does not fall under a 14-day window from the date of departure of the original flight.

The disrupted flight is not operated by Air India.

You will receive the self service re-accommodation link if the disrupted flight is between 6 hours prior to the departure time and up to 14 days of travel.

An updated itinerary with the same PNR as your original booking and a booking receipt will be sent to your email ID after completing the re-accommodation.

Self-service re-accommodation is a one-time service. You will not be able to reschedule your flight if you have used this service once.

We have multiple payment options available to help you book a flight with us:

Credit cards (American Express, Visa cards, Mastercards, Diners Club cards, and JCB)

Internet banking

Rupay cards

E-wallets

EMI options

UPI

Yes, you have the convenience of paying for your Air India bookings in EMI.

By paying a convenience fee, you gain access to the ease of booking flights from anywhere. Convenience fee is a non-refundable fee applied to all bookings made via our website, app, or call centres. The fee applies to all modes of payment and is charged per customer per ticket.

The fee varies based on the type of travel and destination:

Domestic (travel within India): INR 399

From India to short-haul international destination: INR 649

From India to long-haul international destination: INR 999

From short haul* international into India: USD 8

From long haul* international into India except from Australia, Canada, and USA: USD 12

*Short haul: Africa, Bahrain, Hong Kong, Israel, Kuwait, Oman, SAARC, Saudi Arabia, Singapore, Thailand and UAE

*Long haul: Australia, Canada, Europe, Japan, South Korea, USA and UK.

We appreciate your understanding of this fee, which contributes to the flexibility of booking flights.

Yes, we accept credit cards issued in any country as long as they are one of the following:

American Express

Visa cards

Mastercards

Diners Club cards

JCB

The fares displayed on the website remain the same irrespective of the currency used for booking.

The currency displayed for your flight fare depends on your departure country. We do not have the option for you to change the currency at the moment.

If you have been charged twice for your booking or the payment went through, but the booking didn't, you can raise a concern using our customer support portal, and our executive will respond within 24 hours.

Alternatively, you can contact one of our customer support executives at our dedicated call centres to help you with your concerns.

If you have been charged twice for your booking or the payment was unsuccessful, you can raise a concern using our customer support portal, and our executive will respond within 24 hours.

Alternatively, you can contact one of our customer support executives at our dedicated call centres to help you with your concerns.

Sorry, but we do not provide the option to book now and pay later at the moment.

Sorry, but we do not provide a separate invoice for selecting a seat on your booking. But you will receive the payment details with your ticket invoice and e-ticket on your registered email.

However, if you have booked a preferred seat, you can access your receipt by visiting our manage booking tool. Additionally, a receipt will be sent to your registered email address.