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Travel Notifications
Stay informed at every stage of your journey with timely travel notifications from Air India. From booking confirmations and check-in reminders to boarding updates and flight disruptions, we'll keep you updated through your preferred channels so you can travel with confidence.
Once your ticket is booked, Air India sends timely updates across three channels — email, WhatsApp (with SMS fallback), and Push Notifications (if the Air India app is installed). The table below shows each notification type and the channels used.
Notification Type | When you’ll receive it | WhatsApp / SMS | Push | |
|---|---|---|---|---|
Booking Confirmation | Immediately after ticket purchase | ✓ | – | |
Pre-Travel Reminder | Before departure — preparation info | ✓ | – | – |
Web Check-In Open Reminder | When online check-in opens for your flight | ✓ | – | |
Check-In Confirmation | After check-in is completed | ✓ | – | |
Baggage Tag Confirmation | When bags are tagged at check-in | ✓ | – | |
Day-of-Travel Updates | Gate info, boarding announcements | ✓ | ✓ WhatsApp / SMS | ✓ |
Disruption Alerts | Schedule change, delay, cancellation (IRROP) | ✓ | ✓ WhatsApp / SMS | ✓ |
Post-Travel Feedback | After your flight lands | ✓ | – |
Air India sends mobile notifications through WhatsApp whenever possible. If a WhatsApp message cannot be delivered, we'll automatically send the same notification by SMS instead.
Notifications are sent to the contact details provided in your booking:
- Email — to the email address provided during booking
- WhatsApp and/or SMS — to the mobile number provided, including international numbers with the correct country code
- Push Notifications — if you have the Air India mobile app installed and notifications enabled
For important travel updates, Air India may send notifications across more than one channel, such as email and WhatsApp, to help ensure you receive the information in a timely manner. If WhatsApp delivery is unsuccessful, an SMS may be sent automatically as a fallback.
To ensure you receive all notifications without interruption, make sure you:
- Provide a valid email address
- Enter your mobile number with the correct country code (e.g. +91 for India)
- Review your contact details before completing your booking
If a travel agent makes the booking on your behalf:
- Ensure your personal email address and mobile number are added to the booking
- If only the agent's contact details are recorded, you may not receive updates directly
- You can add your email address or mobile number at any time via Manage Booking on the Air India website / mobile app
- To update an existing email address or mobile number, please contact our customer support team
Yes. You can add your email address or mobile number at any time via:
- Manage Booking on the Air India website or mobile app
- To update an existing email address or mobile number, please contact our customer support team
Yes. You can manage the notifications you receive using the Manage Preferences link included in every notification. Use it to review, adjust, or opt out of notifications at any time.
What you can do via the Manage Preferences link:
- Choose which notification types you want to receive or turn off
- Update your preferred channels (email, WhatsApp/SMS, or push)
- Opt out of all notifications
Preference updates apply to all future Air India travel bookings and remain in effect until you change them again. We recommend reviewing your preferences periodically to make sure they reflect your needs.
Air India notifications are sent at no additional cost, including to international mobile numbers. To ensure delivery on WhatsApp, please provide the correct country code in your booking details.
Notifications are triggered for all passengers whose contact details are available in the booking (PNR). If multiple passengers have individual contact details recorded, each will receive relevant updates. Where only one set of contact details exists, notifications will be directed to those details.
You may not receive notifications for one or more of the following reasons:
Possible Reason | What to Do |
|---|---|
Incorrect or incomplete contact details provided at booking | Update via Manage Booking on the website or app |
Mobile number was entered without the country code | Add the correct country code (e.g. +91) and re-save |
App notifications are turned off on your device |
|
You previously opted out via Manage Preferences | Use the Manage Preferences link from any past notification to re-enable |