These terms and conditions (“Voucher Terms”) govern access or use by you (“you”, “your”, “user”) of the vouchers (“Voucher”) provided by Air India Limited (“Air India”, “our”, “us”), a company incorporated under the Companies Act, 1956, having its registered office at Block-4, Vatika One on One, Sector-16, NH-48, Industrial Estate (Gurgaon), Gurgaon, Industrial Estate, Haryana, India, 122007.
These Voucher Terms are in addition to and not in derogation of our Conditions of Carriage as specified on our website at https://www.airindia.com/fr/en/terms-and-condition.html and our privacy policy, available at https://www.airindia.com/fr/en/privacy-policy.html.
1. The validity of the Voucher is as stated in the Voucher. The validity of a Voucher cannot be extended under any circumstance, and any lapsed or unused amount under a Voucher cannot be recovered after the expiry of the Voucher’s validity.
2. The Vouchers issued by Air India are valid exclusively for the services of Air India. Such Vouchers can be used for purchase of any Air India product or service like tickets, pre-paid excess baggage and seats, from Air India's website or mobile app as a form of payment but cannot be used for availing services which are provided in partnership with any third-party service providers e.g. travel insurance.
3. The Voucher will be used in the same currency in which it was originally issued.
4. Vouchers cannot be redeemed through any travel agency. If travel agents are found using a Voucher, Air India reserves the right to cancel or invalidate such Voucher and any associated bookings.
5. Vouchers cannot be redeemed for group travel.
6. Vouchers are non-transferable and may not be sold, bartered, exchanged for cash, goods or services, or otherwise transferred to any other person. If any Voucher is found to have been used in violation of these Voucher Terms, Air India reserves the right to cancel or invalidate such Voucher and any associated bookings.
7. A Voucher can only be redeemed on the Air India website and mobile app. Vouchers cannot be redeemed through any offline channel, such as a call centre, customer service centre or airport ticketing centre.
8. In case of a transaction failure, while making the payment through a Voucher, the amount will be automatically refunded to the same Voucher balance within twenty-four (24) hours of failure of such transaction.
9. In case of cancellation of purchase made using a Voucher within the validity period, the amount deducted from the Voucher will be reversed to the same Voucher which was used at the time of making the respective purchase.
10. In the event of a partial redemption, the remaining balance will stay in the Voucher until the validity period ends and can be used for future transactions. No refunds or credit notes will be issued for the unused portion of the Voucher.
11. Vouchers can be used for any category of fares. Voucher can be combined with any offer, such as a discount, cashback, or promotion, offered on Air India’s website, www.airindia.com.
12. Multiple Vouchers [up to a maximum of three (3)] can be combined and used in a single transaction. If three (3) Vouchers are used, the value of the third Voucher must meet or exceed the remainder payment amount. Otherwise, only two (2) Vouchers can be used along with other mode of payment to meet the remainder payment amount.
13. In case the value of the purchase exceeds the value of the Voucher, the difference shall be payable by you. Other modes of payment like credit cards can be used along with the redemption of the Voucher for the balance payments, if any.
14. Air India will not be responsible if the Voucher is used without your permission and you are solely responsible for maintaining the confidentiality of all details provided to you in relation to the Voucher. You understand that Air India may choose to withdraw, amend, replace, extend, suspend, limit, or cancel any Voucher issued to you if we discover any violation of these Voucher Terms.
15. You shall indemnify, defend, and hold Air India, its affiliates, and their officers, associates, successors, assigns, licensors, employees, directors, agents, and representatives, harmless from and against any direct or indirect losses, actions, damages, penalties, costs and expenses, claims, demands, lawsuits, judicial proceedings, (including, without limitation, from all damages, liabilities, settlements, costs, and attorney's fees) arising from or relating to:
i. any act, commission or omission, error, misrepresentation, misconduct, negligence, fraud, forgery, dishonesty, violation attributable to you and/or your personnel/agents/representatives, or any third party who may use your account, your access to and use of the Voucher, and your use of the Voucher in violation of these Voucher Terms.
ii. your contravention of any applicable law; and
iii. any claim from any authority or any third party as a result of any action or inaction on your part, including but not limited to a breach of these Voucher Terms or any acts committed beyond the scope of these Voucher Terms.
16. Notwithstanding anything to the contrary contained herein, neither Air India nor any of its affiliates or related parties shall have any liability to you or any third party for any indirect, incidental, special, or consequential damages or any loss of revenue or profits arising under, directly or indirectly, or relating, in any manner whatsoever, to these Voucher Terms, including any action taken by any authority.
17. Notwithstanding any provision to the contrary, Air India’s maximum aggregate liability to you under the Voucher Terms or otherwise for any loss in connection with the Platform or the Voucher shall be limited to the value of the Voucher.
18. These Voucher Terms shall be construed by and governed in accordance with the laws of India.
19. Any dispute or claim arising out of or in connection with or relating to these Voucher Terms or their breach, termination, or invalidity hereof shall be referred to and finally resolved by arbitration in Delhi in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this paragraph.
20. Notwithstanding any provision to the contrary, nothing in these Voucher Terms shall preclude any of your rights under applicable laws.
21. For any issues or queries regarding Voucher usage, please contact our customer support team through our website https://www.airindia.com/fr/en/contact-us/customer-support-portal.html. If you have any questions or complaints with regard to the Voucher being offered or the Voucher Terms, you may also contact our call centre at 0116 932 9333, 0116 932 9999, 1860 233 1407.