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Grievance Resolution Process
At Air India, our goal is to resolve customer concerns in a timely manner. Our customer service team is supported by authorities dedicated to helping resolve grievances. Here are the steps to submit a complaint—and escalate it if necessary:
Submit your grievance our Customer Service Portal
Go to Air India’s Customer Service Portal to share your grievance. When you do, you’ll receive a unique Case ID number. We ask for your email address so the customer service agent reviewing your grievance can follow-up or share issue resolution via email within 24 hours.
For comments concerning Civil Aviation Requirement, Section 3—Air Transport, Series M Part IV, please contact:
Nodal Officer
email: nodalofficer@airindia.com
Appellate Authority
email: appellateauthority@airindia.com