If you’ve booked an Air India Express (AIX) codeshare flight on the Air India (AI) website, how you manage your booking and complete web check-in may differ depending on which airline operates each segment of your journey.

This page explains the available services for each scenario — Standalone AIX flights, AI + AIX journeys, and AIX + AI journeys, so you know exactly where to go and what to expect at every step.

While the booking is created on AI, certain services are managed directly by AIX due to system and operational differences.

This means:

  • Some booking-related actions are available only on the Air India website
  • Web check-in and select services are available only on the Air India Express website

Journey Types Covered on This Page

This page covers the following scenarios:

  1. Standalone AIX Codeshare Flights
    (Single-segment journey operated entirely by Air India Express)
  2. AI + AIX Journey
    (First segment operated by Air India, second segment by Air India Express)
  3. AIX + AI Journey
    (First segment operated by Air India Express, second segment by Air India)

Select the scenario that matches your booking to view applicable services.

(AIX Standalone bookings | Both Segments of the booking: Air India Express)

Standalone AIX codeshare flights are bookings made on the Air India website where the operating airline is Air India Express.

While the booking is created on AI, some services are managed directly by AIX.

Your Journey at a Glance

  • Manage Booking: Limited actions on the Air India website
  • Web Check-in: Completed on the Air India Express website

Manage Booking (MMB)

Available on the Air India Website (using AI PNR)

  • Retrieve booking
  • Update contact details (email ID and phone number)
  • Resend e-ticket
  • Change flight
  • Cancel flight
  • Purchase of travel insurance

Available on the Air India Express Website

  • Booking retrieval using the AIX PNR only

Please note:
Seat selection, meals, excess baggage, frequent flyer number addition, and other ancillary services are not available at the Manage Booking stage for these bookings.

Web Check-in

Web check-in for standalone AIX codeshare flights is completed only on the Air India Express website.

How it works:

  • Retrieve your booking using the AI PNR
  • Complete web check-in online
  • Select seats (free seat selection available)

During web check-in:

  • Seat selection is available
  • Complimentary meal is provided

Not available during web check-in:

  • Paid meals
  • Baggage selection
  • Upgrades
  • Insurance purchase
  • Frequent flyer number addition

Web check-in is not supported on the Air India website for these bookings.

(First segment: Air India | Second segment: Air India Express)

Manage Booking

All Manage Booking services for this journey are handled on the Air India website.

Available on the Air India Website (using AI PNR)

  • Retrieve booking
  • Update contact details (email ID and phone number)
  • Resend e-ticket
  • Change flight
  • Cancel flight
  • Add frequent flyer number
  • Seat selection for the Air India-operated segment only
  • Meal selection for the Air India-operated segment only
  • Insurance purchase (subject to confirmation)

Not available on either websites:

  • Excess baggage purchase
  • Additional ancillary services

Manage Booking services are not available on the Air India Express website for this journey type.

Web Check-in

Web check-in is completed on the Air India website only.

Available:

  • Booking retrieval
  • Web check-in
  • Seat selection for the Air India-operated segment
  • Upgrade for the Air India-operated segment

Not available during web check-in:

  • Baggage selection
  • Meal selection
  • Insurance purchase
  • Frequent flyer number addition

(First segment: Air India Express | Second segment: Air India)

Manage Booking

All Manage Booking services for this journey are handled on the Air India website.

Available on the Air India Website (using AI PNR)

  • Retrieve booking
  • Update contact details (email ID and phone number)
  • Resend e-ticket
  • Change flight
  • Cancel flight
  • Add frequent flyer number
  • Seat selection for the Air India-operated segment only
  • Meal selection for the Air India-operated segment only
  • Insurance purchase (subject to confirmation)

Not available on either websites:

  • Excess baggage purchase
  • Additional ancillary services

Manage Booking services are not available on the Air India Express website for this journey type.

Web Check-in

Web check-in is completed only on the Air India Express website.

Available:

  • Booking retrieval
  • Web check-in
  • Seat selection for the Air India Express-operated segment

Not available during web check-in:

  • Upgrade
  • Baggage selection
  • Meal selection
  • Insurance purchase
  • Frequent flyer number addition

FAQs

Only booking retrieval using the Air India Express PNR is available. All other Manage Booking services must be completed on the Air India website.

No. Web check-in for standalone AIX codeshare flights is available only on the Air India Express website.

  • For Manage Booking on AI: use the AI PNR
  • For Web Check-in on AIX: use the AI PNR

Seat selection is available only during web check-in on the Air India Express website. Meal selection and other ancillary services are not available.