Online booking is just an easy way to book your ticket and plan your travel through www.airindia.com. Online booking allows you to:
- Pay online to book a flight.
- Add complimentary services (meal, wheelchair assistance, select a preferred seat etc.)
- Redeem frequent flyer miles online.
- Complete web check-in.
Our website offers a range of cabin facilities you can choose from at an additional cost. You can easily select a seat of your choice or pay for additional baggage at the time of booking.
To book your ticket online:
- Select travel type, route, date, and cabin.
- Make a choice from the range of flights displayed with fares.
- Review the selection.
- Fill out traveller details such as name and contact number.
- You can also choose additional services.
- Confirm your booking.
You can book any flight operational on routes that Air India caters to using the website.
Online booking is available for all flights up to two hours before the departure time. You can also book 361 days in advance for any scheduled flight.
You can add up to nine travellers, including adults and children, in a single online booking. Infants can be attached to the adults in the booking. This number may vary in case of business and first class booking when there is a difference in the configuration of the aircraft.
Select ‘one way’ or ‘return’ tab in search flight menu on the website to book your flight.
Yes, you can book your return journey from a different airport or to a different one. Click on the multi-city option and enter your destination as required.
Yes, by using the multi-city option, you can book your journey to a maximum of three destinations. You can also use this function to book a stopover for a one-way or round-trip ticket by entering each leg of the journey separately. You can also use this to book a journey that begins in one city and ends in another by using the multi-city option.
You can book any domestic flight within India by using the concessionary fares. There are types of concessionary fares offered to senior citizens, students, armed forces and war widows. For more details, please visit the concessionary page.
You don’t need to pay to check out our flight availability and fares. You will only be asked to make a payment once you complete booking.
Yes, you can book different classes during your journey with Air India. You can view the fares of different classes while making your bookings with us.
No, you can only book a confirmed ticket online.
No, your ticket is only valid for travel on Air India. Interline tickets are not sold online.
We are glad that you’re flying with us. But we don’t have the option of pay later for our online transactions. Please make the full payment to purchase the ticket you have selected.
You can make the payment at an Air India office, but there will be a revision of fare. We suggest that you make payment online to save you the hassle and travel time.
We have a variety of payment methods and options for you. You can pick from any of the options:
Credit Card (American Express, Visa, MasterCard, Diners/Discover Club, JCB)
No, multiple credit cards cannot be used to pay for a booking. You can only use one card per transaction.
Air India uses industry-standard Secure Socket Layer (SSL) technology to encrypt and protect all personal data shared online.
Yes, you can use your credit card to book tickets for any passenger flying with us. However, the passenger must carry a photocopy of both sides of the credit card used for booking, signed by the cardholder authorizing the use of the card for the purchase of the ticket.
For security reasons, the only first four and last four digits of the card should remain visible. Please strike out the middle six digits and the security CVV.
If the passenger is unable to present the photocopy at the time of check-in, Air India reserves the right to deny boarding.
It is a non-refundable fee that is applied to all bookings made via our website, mobile application, and call centers. The fee applies on all modes of payment and is charged per customer per ticket.
Domestic (travel within India)
From India to short haul international destination
From India to long haul international destination
From short haul* international into India
From long haul* international into India except from Australia, Canada, and USA
*Short haul: Africa, Bahrain, Hong Kong, Israel, Kuwait, Oman, SAARC, Saudi Arabia, Singapore, Thailand & UAE
*Long haul: Australia, Canada, Europe, Japan, South Korea, United States of America and United Kingdom
No. The convenience fee is non-refundable.
No, convenience fee does not apply on cancellation and changes. It is applied only while creating fresh bookings.
Yes, the fares that are displayed while you book your tickets are inclusive of taxes. If an additional tax is introduced during the period of your booking and travel date, you will be notified of the charge, and it will be collected at the check-in counter.
If you book your ticket using credit or debit cards, a transaction fee will be collected by your bank.
Unfortunately, no, a refund is not possible. Fares are dynamic and change frequently. Similarly, if the fare goes up, we will not charge you the additional amount (unless there is a directive to levy charges from airports, government authorities, or other agency).
After you pay for a ticket online, our website will generate your itinerary receipt. You can print the itinerary receipt or send it to your email. Present this along with your valid photo identification when you check in at the airport.
It’s a good practice to bring a printout of your receipt to ensure access to the airport.
You can resend the itinerary receipt to your email from the Manage Booking section of our website as many times as you need.
We send your itinerary receipt to the email address you used when booking. If you don’t see it, please check your Junk and Spam folders. If you still don’t see it, go to Manage Booking to retrieve your booking details and resend the itinerary receipt to your email. Alternatively, you can contact our customer support team.
To view your booking, just go to the Manage Booking tab on the website and enter your PNR booking number and last name.
Please make sure that you have entered the correct six-character PNR, also called the booking reference number. Also ensure the last name entered exactly matches at least one name on the ticket.
Yes, you can cancel bookings and get refunds through the website and the mobile app. This is applicable for all bookings made after 25 May 2022.
If tickets are reissued online, they will be refunded offline. Please reach out our customer support portal for further details.
Yes, you can rebook your ticket on our app or website. This is applicable for all bookings made after 25 May 2022.
To rebook there must be an active segment in the booking.
For domestic travel, tickets booked more than seven days prior to commencement of travel can be cancelled within 24 hours of booking without penalty. Tickets booked less than seven days before commencement of travel are subject to cancellation fees. Bookings with a “no-show” segment cannot be rebooked online, please contact customer support.
Travel must be taken as per the itinerary on your booking. If you miss a segment of your planned travel and wish to continue with the remaining onward journey, you’ll need a reissued ticket prior to your scheduled departure. The reissued ticket may include fare, tax, or change fees. Please visit us at your nearest city or airport booking office for new tickets.
For passengers that break their journey, there may be no refund value for the unused segment.
No, we apologise. This feature is currently unavailable for online booking. Don't hesitate to contact our customer support team for help.
Rules do not permit an infant or child to accompany a passenger that is incapacitated or dependant on a wheelchair. In cases when a lone wheelchair/incapacitated passenger is travelling with an infant or child, the following procedures are followed:
- Infants and children under five years of age must be accompanied by an additional hostess.
- A child over five years of age will be treated as an unaccompanied minor and assisted accordingly.