T&C for Neighbour Free Seats

  • The following terms and conditions ("Terms and Conditions") shall apply to an offer (“Offer” made by you (“Passenger”, “Guest”, “you”) to Air India (“Airline”, “AI”, “we”, “us”) for an opportunity to select Neighbour Free Seats from the class of service that was originally purchased for travel with the Airline.
  • Offers can only be made on selected flights operated by Air India on Economy Class starting from 48 hours before flight departure on condition that the passenger has purchased a reservation/valid ticket issued on Air India’s document number 098 for the concerned flight. It will not apply to code shared flights or flights operated by other airlines. It is hereby clarified that the Offer submitted for the Neighbour Free Seats represents an amount additional to the price that the passenger has paid for his booking reservation/ticket.
  • All persons who submit an Offer must have reached the legal age of majority in their country of residence at the time the Offer is submitted. You shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Offer to these Terms and Conditions. An Offer, when submitted by you in association with a booking reservation made with Air India, whether made directly with Air India or indirectly through other means (such as through a travel agent), and presented to Air India, shall entitle the person or persons named on the Offer, subject to these Terms and Conditions, to be considered for an Neighbour Free Seats. If more than one passenger exists in the original flight booking reservation the Neighbour Free Seats offer applies to each passenger. The offered amount will be multiplied by the number of persons included in the original flight booking reservation. Prior to submitting your credit card details you will see the total amount for the Neighbour Free Seats. In case only one passenger wants to purchase Neighbour Free Seats out of the many persons in flight booking reservation, he/she must contact Air India’s Call Centre, nearest Booking Office to separate his/her booking from other passengers, making it an individual booking.
  • All seats offered for the Neighbour Free Seat selection will always be subject to availability at the time of request.
  • The Airline reserves the right, in its sole discretion, to decide whether or not to accept your Offer, and it makes no representation that any Guest will be offered Neighbour Free Seats regardless of whether or not seats are available in the class of service for which an Offer is being made.
  • In the event the Airline cancels a flight and re-accommodates you on another flight, any Offer you made in relation to the Neighbour Free Seats may be transferred to the new flight(s) subject always to availability of seats in Economy and at the sole discretion of the Airline. If, for any reason, there are not enough seats available in the Economy cabin to fulfil your Neighbour Free Seats offer, any amounts paid by you for the offer will be refunded to the credit card that was used to pay for the Neighbour Free Seats and the Airline shall have no further liability to you.
  • The Airline may accept your Offer any time. In the event the Airline accepts your Offer, your credit card shall be charged the full amount immediately upon acceptance, and the Airline will issue a Neighbour Free Seat to each passenger included in your original flight booking. The total amount charged will include all applicable pre-payable taxes and fees (if any) for the Neighbour Free Seats. The total amount that you must pay to us will be disclosed to you prior to you submitting your Offer. The Neighbour Free Seats that has been issued by the Airline cannot be assigned, or transferred, in whole or in part to another person or flight except as specified in the next clause.
  • There will be no refunds, credits, or exchanges once your Offer has been accepted by the Airline, except under the following conditions:
    • The flight for which your Offer was accepted and you were assigned the Neighbour Free Seats was cancelled, and the Airline re-accommodated you on another flight without offering you Neighbour Free Seats, in which case the amount paid for the Neighbour Free Seats will be refunded to the payment card that was used to pay for the Neighbour Free Seats and the Airline shall have no further liability to you.
    • Your Offer was accepted and you were given the Neighbour Free Seats, but you were not able to be seated during your flight for reasons attributable to the Airline, including, but not limited to, a change in equipment, a delay in the connecting flight that resulted in your missing the connection on which you were offered Neighbour Free Seats, but excluding reasons attributable to your actions.
    • Should refunds be approved, they will be processed in the currency in which the Neighbour Free Seats amount was charged. If a foreign exchange rate must be applied in order to complete the refund in the currency of the originally charged Neighbour Free Seats amount, a generally accepted prevailing rate will be used. This rate may be adjusted to account for conversion and other charges that the Airline may levy. In no respect shall the amount refunded be more than the amount charged in the original currency for the Neighbour Free Seats.
  • Passengers who purchased Neighbour Free Seats and then upgrade to Business/Premium Class cannot have their Neighbour Free Seats amount refunded.
  • The fare conditions for the original ticket you purchased shall remain in effect and will be applicable even if your Offer has been accepted and you have been offered Neighbour Free Seats, including, but not limited to, cancellation policies, change fees, baggage allowance, lounge access, conditions for minimum and maximum stay, and rules relating to the accrual of frequent flyer miles.
  • The Airline doesn’t guarantee specific seat assignments to passengers whose Offers are accepted for Neighbour Free Seats.
  • In the event your Offer was accepted, and your credit card was charged the Offer amount, but the Neighbour Free Seats was not provided or received, you may apply for a refund provided that the conditions for which refunds are given as described in these terms and conditions have been satisfied. You hereby agree that to claim a refund, you will present the email notifying you that you have been offered Neighbour Free Seats, and you agree to contact the Airline through the customer care as soon as possible.
  • The Airline reserves the right to modify and otherwise change these Terms and Conditions at any time in its sole discretion. These modifications or changes shall not impact material provisions of the Terms and Conditions, nor the Offers that have already been accepted.
  • These Terms and Conditions constitute the entire and only understanding between the parties and replace any prior understandings or agreements (whether oral or written) relating to the subject matter hereof. The Airline shall not archive nor make accessible the contract entered into with you.
  • The failure of the Airline to exercise any of its rights shall not be construed as a waiver or relinquishment of the future performance of any of its rights, and your obligations with respect to such future performance shall continue in full force and effect.
  • These Terms and Condition shall be governed by the laws of India. Without prejudice to your right under mandatory local laws to initiate legal proceedings before other competent courts, you submit to the exclusive jurisdiction of the New Delhi/Delhi Courts, India, for settlement of any dispute which might arise as a result of or in connection with these Terms and Conditions.
  • These Terms and Conditions should be read in conjunction with Air India’s Terms Of Use, and Privacy and Security Policy and are hereby incorporated into and form part of these Terms and Conditions. In case of conflict between these Terms and Conditions and any other set of terms, these Terms and Conditions will prevail as regards to Neighbour Free Seats program.
  • By making an offer for an upgrade, you explicitly agreed that you have read and understood the above Terms and Conditions and that you agree to be bound by them.