Mishandled Baggage Statement

We understand the inconvenience. You can request for your baggage statement here.

Eligibility Criteria

  • For delayed baggage, a Property Irregularity Report (PIR) has to be issued by Air India only.
  • To generate your statement, please ensure your PIR was issued within the past 60 days.
  • Please wait at least 24 hours after PIR creation to generate your statement.

For lost or damaged baggage, please contact customer support for assistance.

Frequently Asked Questions

The Mishandled Baggage Statement is an official record of your delayed baggage. You can use it to:

Claim interim expenses

Support insurance claim

Report the delay immediately to Air India personnel at the arrival hall. They will assist you in filing a Property Irregularity Report (PIR) and provide a copy for your records. After 24 hours of receiving the PIR, you can generate the Mishandled Baggage Statement here.

No, the generation of Mishandled Baggage Statement is free of cost.

No. We would prefer you enter your active email ID.