Ask Maharaja

Ask Maharaja

Meet Maharaja, the AI Agent powered by ChatGPT

Have a question? The Maharaja is here to help. Air India’s AI Agent, powered by ChatGPT, has been trained to answer questions about bookings, cancellations, baggage policies, our loyalty programme, and much more.  

If you mystify the Maharaja, thank you. Every interaction makes him smarter!

Have a question?

The Maharaja, powered by ChatGPT, is now trained to answer queries that you may have regarding any aspect of your travel. Be it about baggage, bugles or beagles, our Maharaja can surely help. Here are some of the categories he can answer queries on:

  • Generic

    Generic

    The Maharaja can easily recognise the context of any conversation and give responses that answer or point you in the right direction for more information. For example:

    • I am unable to board my next flight to Chennai. How much will be deducted from my booking?
    • I am travelling from New Delhi to New York and am done with all three vaccine doses. What are the Covid-19 guidelines for travel?
    • I want to know what concessions I will get under the Armed Forces quota.
    • How do I use the online booking service?

    And many more…

  • Booking

    Booking

    Whether it is booking through the website or telephone, the Maharaja will be able to answer your queries. For example:

    • Can I book flights through the Air India app?
    • Who are eligible for concessionary fares on Air India flights?
    • Can I use a booking service to check availability and fares without purchasing a ticket?
    • Can I make an online booking with my credit card if I someone else is travelling?
    • Can I cancel my flight booking through the website?

    And many more…

  • Baggage

    Baggage

    Want to know about the permitted size and weight of your carry on or what you can and cannot carry in your checked baggage? Just ask the Maharaja. For example:

    • What is the baggage allowance on domestic and international flights?
    • What are the charges if the weight of my baggage exceeds the defined limit?
    • How can I prepay for excess baggage? 
    • I want to know the size limit for carry-on baggage.
    • My baggage was lost during my Air India flight. Can you help me?

    And many more…

  • Cargo

    Cargo

    Air India takes pride in its cargo operations that help you transport goods worldwide. The Maharaja can help answer your queries on what is accepted as cargo and how you can send them. For example:

    • Can I book my excess baggage as cargo on an Air India flight?
    • What kind of goods does Air India accept as cargo?
    • What are the rates for booking cargo on Air India flights?
    • How much does it cost to fly my pet with me as cargo?
    • What commodities being carried as cargo require an advance intimation to Air India? 

    And many more…

  • Special Needs

    Special Needs

    Travelling with special needs can be concerning without access to correct information. Our Maharaja can explain what documents you need to carry if you are flying in your 35th week of pregnancy or what you need to do if you need wheelchair assistance to the aircraft. For example:

    • What actions must I complete before/while booking a seat if the passenger has reduced mobility and requires a wheelchair?
    • What if I have special medications that I must carry with me?
    • If my child is travelling alone, what formalities are required?
    • Can a pregnant lady travel till the actual delivery with an escort?
    • Can a wheelchair be made available to take me to the aircraft?

    And many more…

  • Flying Returns

    Flying Returns

    The Maharaja is proud of one of the country’s leading loyalty programmes. He can address queries on redeeming points, booking tickets and even assist with retro claims. Here are some of the questions he can answer: 

    • I travelled from New Delhi to New York, but my Flying Returns account still needs to be updated with the points. Please help.
    • I cancelled my ticket, but the Flying Returns points I used to book the ticket have yet to be refunded to my account. What should I do?
    • How can I book a ticket from Mumbai to Bangalore using my Flying Returns points?
    • How can I check the status of my newly enrolled account?
    • How many Flying Returns points can I redeem for booking my next flight from Mumbai to New Delhi?

    And many more…

  • Flights

    Flights

    From seat selection and special meal options to the number of flights flying to your favourite destination, our chatbot can answer various queries that make your travel easier. If your question concerns an upcoming journey with Air India, have your booking reference number (PNR) handy, so the Maharaja can deliver answers specific to your flight. For example:

    • How can I pick preferred seats on my flight?
    • How many Air India flights are there on a given day between a given origin and destination location?
    • What does the PNR mean for my booked flight?
    • I am unable to travel due to a high fever. How can I reschedule my flight?
    • What are the entertainment options on my flight?

    And many more…

  • Check In

    Check In

    Whether checking in with your mobile, web or directly at the airport, Maharaja can assist you with the right information for domestic and international travel. For example:

    • How early should I reach the airport for my scheduled flight?
    • What check-in options are available?
    • What check-in options are available if I am travelling internationally?
    • Will I get enough time to check in for my connecting flight if my layover in Bangalore is only 45 minutes?
    • Can I change my seat after mobile check-in?

    And many more…

  • Flight Status

    Flight Status

    The Maharaja can provide an update on your flight’s status and even connect you to a live agent if you want more information about the timing of your delayed flight. For example:

    • How to check my flight status online?
    • How can I check my flight status on the Air India app?
    • I received an email that my flight got delayed. Please confirm the exact timings.
    • What is my flight status to the destination or from the origin or between the origin and destination?

    And many more…

  • E-Ticket

    E-Ticket

    Where can I find my e-ticket? Do I need a boarding card, or can I board with my e-ticket? The Maharaja can help with these queries and much more. For example:

    • What is an electronic ticket or e-ticket?
    • What are the benefits of an e-ticket?
    • What is the valid photo identification required to be carried with an e-ticket?
    • My first and last name on the e-ticket is different from my passport. Can I board the flight?
    • What should I do if I have not received my e-ticket on my mobile after purchasing a flight ticket?

    And many more…

  • Refund & Cancellation

    Refund & Cancellation

    If you are unable to process your refund, the Maharaja can connect you to our customer support hub or a live chat agent who can help resolve the issue. For example:

    • The amount for the ticket was deducted from my bank, but the ticket was not issued. What should I do?
    • I cancelled the ticket for my upcoming booking but have not yet received full amount as a refund. Please help me. Where is the remaining amount?
    • Can you help me check the status of my refund?
    • If I cancel my ticket, will I get a full refund or a partial refund?
    • I missed my flight. Can I get a refund for it?

    And many more…

  • Self-Service Re-accommodation

    Self-Service Re-accommodation 

    If you need to rebook a flight after your Air India flight has been cancelled or delayed, Maharaja can help you with the steps. For example:

    • What is Self-Service Re-accommodation?
    • Where can I find the re-accommodation option for my cancelled flight?
    • Who is eligible for Self-Service Re-accommodation?
    • How does a Self-Service Re-accommodation facility work?
    • When can I expect my Self-Service Re-accommodation link?

    And many more…

And many more. So, got a question?  Ask Maharaja

Prefer another language?

Just start talking to the Maharaja in your preferred language (currently supports Hindi, English, French and German), and he’ll understand and respond in the same tongue. And you can switch to other languages anytime by typing in that language.

English

Talk to me

Hindi

मुझसे बात करो

Français

Parle-moi

Deutsch

Sprechen Sie mit mir

Chatbot English Language
Chatbot Hindi Language
Chatbot French Language
Chatbot German Language

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