Inflight Wi-Fi

Have a question regarding your upcoming trip with Air India or its services and products? Find answers to all your queries and make your flying experience with us enjoyable. 

Air India Paid Wi-Fi FAQs

Wi-Fi plans can be purchased onboard via the inflight Wi-Fi portal once the aircraft has reached an altitude of 10,500 ft or above.

To know if Wi-Fi service is available on your flight, look for the ‘Wi-Fi Onboard’ icon on the Flight Status page or during web check-in. Please note that the availability is subject to last-minute changes.

Follow the steps below to purchase and connect to our Wi-Fi service:

  • Turn on airplane mode on your personal device.
  • Select and connect to the ‘Air India Wi-Fi’ network.
  • A login webpage will open automatically. If the webpage does not open automatically, visit ‘wifi.airindia.com’ in any web browser.
  • Enter your last name, Booking Reference Number (PNR) or the last 4 digits of your ticket number, email ID, and phone number.
  • Click on ‘Verify’.
  • After verification, select your preferred plan and proceed to payment (if applicable).
  • Once payment is successful, you will be automatically connected.

Enjoy our inflight Wi-Fi experience!

You can find a detailed list of available Wi-Fi plans and their prices on our inflight Wi-Fi portal.

You can connect any Wi-Fi enabled device, such as a laptop, tablet, or smartphone (iOS and Android) Please ensure your device is in airplane mode and Wi-Fi is turned on.

You may reconnect to the Wi-Fi if it is accidentally disconnected or turned off, provided that the purchased plan is still active.

Your flight details and last name are required to comply with regulatory requirements issued by the Government of India for inflight Wi-Fi services.

Your email ID and phone number are collected solely to share your purchase invoice. They will not be used for marketing communication.

We accept payment through UPI apps from mobile devices. Additionally, international credit/debit cards that do not require  OTP authentication are accepted.

If the internet service cannot be established following the payment transaction, a refund will be automatically initiated and credited to your original mode of payment within 5-7 business days. For any refund-related concerns, please submit your request through the Air India website.

If your payment fails, you will be automatically redirected to the payment gateway to retry. We recommend trying a different accepted payment method if the issue persists. If any amount is debited without the service being activated, it will be credited back to original mode of payment within 5-7 business days.

The invoice will be automatically sent to the email address provided at the time of purchase.

All forms of voice and video calls over the internet are prohibited and blocked as per Air India’s policy.

You may use multiple devices to access our inflight Wi-Fi, by purchasing a separate Wi-Fi plan for each device. Each plan purchased is applicable for a single device, per segment of the flight, and cannot be transferred between devices.

You will be unable to pause a Wi-Fi plan after purchasing it. For example, if you purchase a 1-hour plan, the same will expire after an hour from the time it is active, irrespective of the service being used.

You will not be allowed to change the plan after it has been purchased. You may purchase another plan on the same device once the originally purchased plan has expired. However, you may buy different plans for different devices.

All the Wi-Fi plans provide access for a single flight segment. Wi-Fi plans must be purchased separately for each flight segment, including connecting or stopover flights.

If your Wi-Fi plan is fully used, you will be automatically disconnected from the inflight Wi-Fi network. You can then log in again and purchase another Wi-Fi plan by visiting ‘wifi.airindia.com’.

Complimentary Wi-Fi access can be availed on a single device. Once the session has been logged in, it cannot be transferred to another device.

The Wi-Fi plan needs to be purchased for both the sectors separately.

Yes, Minors enrolled in Maharaja Club can access Wi-Fi services based on their tier, provided the Maharaja Club ID is linked to the booking.

Maharaja Club members can enjoy Complimentary WiFi based on their tier status.

  • Red Tier – 1 hour of complimentary Wi‑Fi access for chat.
  • Silver Tier – 1 hour of complimentary Wi‑Fi access for chat.
  • Gold Tier – 1 hour of complimentary Wi‑Fi for browsing, plus unlimited chat access.
  • Platinum Tier – Unlimited complimentary Wi‑Fi for browsing, chat, and streaming.

To avail these benefits, ensure your Maharaja Club ID is linked to your ticket during booking or is added during check-in prior to boarding  Please note that all loyalty benefits will be available only once per flight segment, per member , and per device. 

The benefit is non-transferable and can only be used by the eligible Maharaja Club member.

If the Maharaja Club  ID is not linked due to any reason, the inflight Wi-Fi cannot be accessed.

The speed of the inflight Wi-Fi is at par with the public Wi-Fi/WLAN connections available on ground. However, the actual bandwidth depends on several factors, including satellite connection to the aircraft, number of aircrafts connected to the satellite, number of customers using the service simultaneously, and the intensity of bandwidth usage onboard.

You may access the relevant network through VPN. However, the connectivity depends on your company's VPN configuration. If you face issues, please contact your IT administrator.

Wi-Fi service may be interrupted or unavailable due to any of the following reasons:

  • The aircraft passes between satellite beams, causing  temporary signal loss.
  • The aircraft is flying over a country that has not yet authorised the use of the Wi-Fi service.
  • The connectivity system is experiencing technical difficulties.
  • Satellite connections may be disrupted due to adverse weather conditions.

If the service is unavailable, please try reconnecting after some time.

Your data is safe and encrypted through Secured Socket Layer (SSL) encryption. The inflight Wi-Fi service is a public network offering; therefore, we recommend that you follow good security practices to minimise potential risks.

Air India has deployed a state-of-the-art mechanism to monitor and regulate data usage onboard to prevent misuse of Wi-Fi connectivity. The service complies with the regulatory and statutory guidelines.

For the best experience, use the latest version of your Google Chrome (for Android devices) and Safari (for iOS devices).