Lost or Damaged Baggage

Handling Delayed, Lost, and Damaged Luggage

Delayed baggage

We know delays can be distressing. But do not worry. We will do everything to ensure your trip goes as planned. If you do not receive your baggage within the specified period, contact the Air India personnel in the arrival hall to report the issue and receive assistance in filing a Property Irregularity Report. We will provide you with a copy for your records once the report is filed.

lost-damaged
InternationalDomestic

If your checked-in baggage is not delivered to you within 24 hours on your visit to a foreign country and you have no access to your wardrobe, you will be entitled to a one-time interim expense of USD 60 or the equivalent amount in local currency. In India, the reimbursement amount is INR 3000.

In the case of domestic flights, if your checked-in baggage is delivered the next day or later, you will be reimbursed for 50% of the cost of purchasing casual or formal clothes like shirts, pants, pyjamas etc., up to a maximum of INR 2000. However, this compensation is not applicable when you are returning to your base station or home airport.

 

Check the status of your baggage on WorldTracer baggage tracking system

Australia baggage service centre

  • Our ground handling agent provides a baggage service call centre to help travellers with baggage-related issues at Sydney and Melbourne airports.
  • Passengers can contact us at the local Air India office for all lost baggage claims.
  • A lost luggage claim will be filed after verification. 
  • The reference number of the claim can be used to liaise with our call centre. 
  • Our call centre is available 24x7. Travellers can also contact them on the toll-free number 1800 452 308 or email baggageservices@dnata.com

Lost baggage

Luggage will be categorised as lost if we are unable to trace it for 21 days from the date of filing the Property Irregularity Report. All claims shall be substantiated with an itemised list of contents, description, age, and proof of purchase or ownership of all items. 

Damaged baggage

If your luggage is broken, torn, or physically tampered with, it is classified as damaged. We recommend that you get adequate insurance coverage prior to travelling.

Avoid carrying valuables such as jewellery, encashable articles, negotiable papers, and currency in your checked baggage. We will not be liable for loss or damage to or delayed delivery of fragile or perishable articles or items of value or importance such as money, jewellery, silverware, cameras, electronics, video, computer or photographic equipment, negotiable papers, securities, heirlooms, antiques, artefacts, work of art, irreplaceable books or publications, manuscripts, business documents, precious metals, and other similar valuables or commercial effects.

International baggage regulations

Liability for international carriage (with certain exceptions) is subject to rules and limitations established by the Indian Carriage by Air Act, 1972, as amended vide Act No. 28 of 2009, (dated 20 March 2009) and pursuant to Notification No S.O. 1283(e) issued by the Government of India notifying The Carriage by Air Amendment Act, 2009.

Domestic baggage regulations

Liability for carriage which is not international is subject to the rules and limitations relating to liability as specified by notifications issued from time to time under Section 8 of the Indian Carriage by Air Act, 1972. It is pursuant to Notification No S.O. 142(E), dated January 17, 2014, issued by the Ministry of Civil Aviation.