Lost or Damaged Baggage

How we Handle Delayed, Lost, and Damaged Baggage

Delayed Baggage

Any baggage which is not received in a specified time is delayed baggage. Passengers may connect with Air India personnel at the arrival hall and report the delay in baggage. A Property Irregularity Report will be filed for further action and a copy of the report will be shared with you.


If delivery of your checked-in baggage is delayed for more than 24 hours on a visit to a foreign country and you have no access to your wardrobe, then a one-time interim expense of USD 60 or equivalent in local currency will be reimbursed. In India, the amount is INR 3000. 

On domestic flights, if your checked-in baggage is delivered the following day or subsequently, 50% of the amount spent on the purchase of casual or formal clothes like shirts, pants, night suits etc. will be reimbursed up to a maximum of INR 2000. 

This compensation is not payable when the traveller is returning to their base station or home airport. 


Check the status of your baggage on our WorldTracer baggage tracking system

Australia Baggage Service Centre

  • Our Ground Handling Agent has a baggage service call centre to help travellers with baggage-related issues at Sydney and Melbourne Airports.
  • Passengers can connect with us at local Air India office for all claims of lost baggage.
  • A lost luggage claim will be filed after verification. 
  • The reference number of the claim can be used to liaise with our call centre. 
  • Our call centre is available 24x7. Travellers can also connect with them at on the toll-free number 1800 452 308 or write to them at baggageservices@dnata.com

Lost Baggage

Luggage will be announced as lost if we are unable to trace it for 21 days from the date of Property Irregularity Report. All claims shall be substantiated with an itemized list of contents, description, age and proof of purchase or ownership of all items. 

Damaged Baggage

If your luggage is broken, torn, or physically tampered, it is considered damaged. We recommend that you get adequate insurance coverage prior to travelling.

Travellers are advised not to carry valuables such as jewellery, encashable articles, negotiable papers, and currency in their checked baggage. We will not be liable for loss or damage to or delayed delivery of fragile or perishable articles or items of value or importance such as money, jewellery, silverware, cameras, electronics, video, computer or photographic equipment, negotiable papers, securities, heirlooms, antiques, artifacts, work of art, irreplaceable books or publications, manuscripts, business documents, precious metals, and other similar valuables or commercial effects.

International baggage regulations

Liability for International Carriage (with certain exceptions) is subject to rules and limitations established by the Indian Carriage by Air Act, 1972 as amended vide Act No. 28 of 2009, (dated 20 March 2009) and pursuant to Notification No S.O. 1283(e) issued by the Government of India notifying The Carriage by Air Amendment Act, 2009.

Domestic baggage regulations

Liability for carriage which is not international is subject to the rules and limitations relating to liability as specified by notifications issued from time to time under Section 8 of the Indian Carriage by Air Act, 1972. It is pursuant to Notification No S.O. 142(E), dated January 17, 2014, issued by the Ministry of Civil Aviation.