Lost or Damaged Baggage
Handling Delayed, Lost, and Damaged Luggage
Delayed baggage
We know delays can be distressing. But do not worry. We will do everything to ensure your trip goes as planned. If you do not receive your baggage within the specified period, contact the Air India personnel in the arrival hall to report the issue and receive assistance in filing a Property Irregularity Report. We will provide you with a copy for your records once the report is filed.
You can generate your Mishandled Baggage Statement here.
If your checked baggage is delayed, you may incur essential expenses while waiting for its delivery. Reimbursement of such expenses may be considered, subject to applicable terms and conditions. Please connect with our customer support team.
Delivery timelines for delayed baggage may vary depending on local customs regulations at the destination airport.
Check the status of your baggage on WorldTracer baggage tracking system
Australia baggage service centre
- Our ground handling agent provides a baggage service call centre to help travellers with baggage-related issues at Sydney and Melbourne airports.
- Passengers can contact us at the local Air India office for all lost baggage claims.
- A lost luggage claim will be filed after verification.
- The reference number of the claim can be used to liaise with our call centre.
- Our call centre is available 24x7. Travellers can also contact them on the toll-free number 1800 452 308 or email baggageservices@dnata.com.
Lost baggage
Luggage will be categorised as lost if we are unable to trace it for 21 days from the date of filing the Property Irregularity Report. All claims shall be substantiated with an itemised list of contents, description, age, and proof of purchase or ownership of all items.
Damaged baggage
Luggage is designed to protect its content. With use, your luggage will have minor cuts, scratches, scuffs, stains, dents, soil, or other normal wear and tear that does not affect the functionality and usage of the bag. We trust you understand that we are not responsible for this type of damage or any of the following:
- Damage to overpacked/oversized bags
- Damage to bags with fragile or perishable items
- Baggage with manufacturing defects
Avoid carrying valuables such as jewellery, encashable articles, negotiable papers, and currency in your checked baggage. We will not be liable for loss or damage to or delayed delivery of fragile or perishable articles or items of value or importance such as money, jewellery, silverware, cameras, electronics, video, computer or photographic equipment, negotiable papers, securities, heirlooms, antiques, artefacts, work of art, irreplaceable books or publications, manuscripts, business documents, precious metals, and other similar valuables or commercial effects. We recommend that you get adequate insurance coverage prior to travelling.
For baggage which is damaged/pilfered, please report the same to the Air India personnel at the arrival hall.
Limitation of Liability
Air India’s liability for delayed, lost, or damaged baggage is subject to applicable laws and international conventions and is limited accordingly. Kindly refer the Air India Conditions of Carriage for detailed information.