Voucher Terms and Conditions

Redemption of Cabin Upgrade Vouchers 

At the Airport

• Seat Availability Confirmation: Before redeeming any Cabin Upgrade Voucher, please confirm seat availability with the airport check-in staff. If the Cabin Upgrade Voucher is applied without prior confirmation and the upgrade is not processed, the Cabin Upgrade Voucher will be forfeited. Air India will have no liability in such cases.
• Upgrade Request Window: You may request for redemption of a Cabin Upgrade Voucher at the check-in counter within 2 hours prior to the scheduled departure time. Redemption is subject to seat availability.
• Voucher Presentation: Once seat availability is confirmed by the check-in staff, please present an active Cabin Upgrade Voucher from your member dashboard, accessible via the Air India mobile app or website. Keeping it readily available will help ensure a smooth redemption process.
• Redemption Process:
  To initiate Cabin Upgrade Voucher redemption:
  1. Select the active voucher from your member dashboard
  2. Click “Yes, Proceed” to continue
  3. Enter the passenger’s PNR and last name
  4. Choose from the eligible flight segment for the upgrade
  5. Enter the OTP sent to your registered mobile number and email within the specified time
• Upgrade Confirmation: Once verified, an upgrade confirmation will appear on-screen. The check-in staff will then issue the upgraded boarding pass.
  

Alternate Channel (Air India Customer Support Team):

You may also contact the Air India Customer Support team to request redemption of a Cabin Upgrade Voucher. This is subject to seat availability in the applicable upgrade class (E/I/O) and must be done at least 2 hours prior to the scheduled departure time. GST and fee (if any) will be applicable.

Terms and Conditions

• Eligibility & Redemption Channels
  • Cabin upgrade vouchers may be redeemed either at the airport check-in counter or in advance through the Air India Customer Support team.
  • All upgrades are subject to seat availability in the applicable upgrade class.
  • Maharaja Club membership eligibility and all applicable terms and conditions must be fulfilled for successful Cabin Upgrade Voucher redemption.
  • If a Maharaja Club Member is travelling with an infant and chooses to redeem the Cabin Upgrade Vouchers, the fare difference for the infant must be paid separately.

• Redemption Timelines
  • Members may call the Customer Support team and request for redemption of Cabin Upgrade Vouchers up to 2 hours before the scheduled departure time. Within the final 2 hours prior to departure, Cabin Upgrade Vouchers can only be processed at the check-in counter at the airport.

• Voucher Validity
  • Vouchers are valid only for travel on or before the expiry date mentioned on the Cabin Upgrade Voucher.
  • A confirmed ticket is required to redeem a Cabin Upgrade Voucher.
  • Cabin Upgrade Vouchers are applicable and valid only for domestic travel on Air India-operated flights.
  • Cabin Upgrade Vouchers cannot be redeemed for domestic segment of mixed itineraries that include both domestic and international travel.
  • Cabin Upgrade vouchers cannot be used for complimentary ticket voucher bookings Cabin upgrade voucher is only applicable on revenue and redemption bookings (booked using Maharaja Points).

• Upgrade Scope

  When upgrading at the airport or through the Air India Call Centre, member can use the voucher for a single-use upgrade to the immediate next higher cabin class as follows:

  • Economy to Premium Economy
  • Economy to Business (only on flights where Premium Economy is not available)
  • Premium Economy to Business

• Upgrades beyond the immediate next cabin class (e.g., upgrading from Premium Economy to Business after already upgrading from Economy) are not permitted regardless of payment method (cash, points, additional vouchers, etc.).
• Once upgraded (at the airport or through the Call Centre), further upgrades are not permitted under any circumstances.

• Voucher Usage
  • Vouchers may be used by the Maharaja Club Member for friends or family.
  • Eligibility Criteria for the Maharaja Club member to redeem vouchers for Friends or Family: The Maharaja Club Member should be ‘active’, i.e.,
    • Must have completed 15 days of membership as a Maharaja Club Member; and
    • Must have flown at least 2 revenue-based Air India flights under 2 different PNRs, with both flights credited to their Maharaja Club Account
  • Vouchers may be used by the Maharaja Club Member for friends or family provided they are travelling under the same booking reference number (PNR) only while checking-in at the airport only.
  • Only 1 Cabin Upgrade Voucher is required per passenger, per sector, for the upgrade to be processed.
  • Each Cabin Upgrade Voucher must be OTP verified separately.
  • Cabin Upgrade Vouchers are not valid for infants.

• Points Earnings & Baggage Allowance
  • Maharaja Points will be earned based on the original booking class, and not the upgraded class.

  At the airport

  • For upgrades processed using Cabin Upgrade Vouchers at the airport, baggage allowance and lounge access will remain as per the original cabin class. Inflight meal of upgraded cabin class will be subject to availability. 

  Through the Call Centre

  • For upgrades processed using Cabin Upgrade Vouchers through the Call Centre, baggage allowance, lounge access and inflight meal of the upgraded cabin class will be applicable.

• Refunds & Changes
  • Cabin Upgrade Vouchers cannot be sold, exchanged, bartered, or redeemed for cash.
  • Once used, Cabin Upgrade Vouchers cannot be reinstated in the event of a change, cancellation, or ticket reissuance initiated by the Maharaja Club Member.
  • Refunds and cancellations will be governed by the fare rules of the originally booked class (RBD).
  • Any applicable taxes, fees, or surcharges for the upgrade are the responsibility of the Maharaja Club Member.

• General Conditions
  • All other Maharaja Club Terms & Conditions shall apply.
  • Cabin Upgrade Voucher redemption is subject to limited inventory and is available on a first-come, first-served basis. If the upgraded seats are sold out, redemption of Cabin Upgrade Voucher will not be possible, and regular fares will be applicable.
  • Vouchers are non-transferable.
  • No other vouchers, corporate discounts, or direct benefits are applicable on Cabin Upgrade Vouchers.
  • Fly Prior Service, Upgrade+, Upfront upgrades cannot be clubbed with bookings upgraded using Cabin Upgrade Voucher.
  • Air India reserves the right, at any time and without prior notice, to add, alter, modify, change, or withdraw any or all these terms and conditions, or to replace the Cabin Upgrade Voucher with another, whether similar or not or completely forfeit the same.
  • These terms and conditions are in addition to, and not in derogation of, the terms and conditions (including the privacy policy) specified on Air India’s website: www.airindia.com.
  • The redemption of Cabin Upgrade Vouchers shall be governed by the laws of India. In case of any dispute, the courts of New Delhi shall have exclusive jurisdiction.

Redemption of Complimentary Ticket Voucher

Complimentary Ticket Vouchers issued through co-branded credit cards are credited to the primary cardholders (“Cardholders”) who meet the eligibility criteria defined in the Credit Card features and benefits listed on the respective bank websites (“Offer”).

• Voucher Benefit
  • The Complimentary Ticket Voucher entitles the Cardholder to receive a waiver of the base fare component on a one-way ticket for travel on Air India’s domestic network only. Connecting flights will require vouchers as per number of sectors involved.
  • The Cardholder is responsible for paying all applicable charges, including but not limited to, taxes, surcharges, and other levies, applicable on the ticket at the time of booking.
  • Voucher may be used by the Maharaja Club Member for friends or family.
  • Eligibility Criteria for the Maharaja Club member to redeem voucher for Friends or Family: The Maharaja Club Member should be ‘active’, i.e.,
    • Must have completed 15 days of membership as a Maharaja Club Member; and
    • Must have flown at least 2 revenue-based Air India flights under 2 different PNRs, with both flights credited to their Maharaja Club Account

• Voucher Usage Restrictions
  • Complimentary Ticket Vouchers cannot be exchanged, sold, bartered or refunded for cash.
  • Complimentary Ticket Vouchers are not valid for infants.
  • Vouchers are valid only for travel on or before the expiry date mentioned on the Complimentary Ticket Voucher.
  • All bookings made through Complimentary Ticket Vouchers that are deemed fraudulent will be cancelled by Air India, at its sole discretion and the Maharaja Club Member will be denied boarding against such booking. Air India may at its sole discretion take appropriate action in this regard.

• Voucher Validity & Notification
  • The Complimentary Ticket Voucher credited to the Cardholder is valid only for a fixed period (3, 6, or 9 months) from the date of issuance and cannot be extended.
  • The eligibility notification will be sent to the Cardholder’s registered e-mail address within 15 working days of fulfilment of the criteria as outlined in the respective Card Features and Benefits.
  • Once the Complimentary Ticket is credited, the Cardholder will receive a confirmation email at their registered e-mail address.
  • Neither Air India nor the issuing bank will be responsible for undelivered notifications due to incorrect email addresses or delivery failures for any reason.

• Voucher Redemption
  • The Cardholder must validate their Maharaja Club Account details and Voucher particulars with the Air India Customer Support team before proceeding with any booking.
  • The Complimentary Ticket Voucher is subject to seat availability in select fare classes. Air India or the issuing bank do not guarantee seat availability.
  • Each Complimentary Ticket Voucher is single-use only and cannot be reused once redeemed.
  • If the complimentary ticket voucher is used for a child travelling alone then the booking can be made via the Customer Support team only. An additional convenience fee as levied by the Call Centre will be applicable.
  • Business and Premium Economy Complimentary Ticket Vouchers may be used for travel in a lower cabin class if seats in the higher cabin class are unavailable, or if the aircraft configuration does not include the higher cabin. Such changes will be made only with the member’s consent.
    • Bookings under this policy can be made exclusively through the call center. Applicable convenience fees, as determined by the call center, will be charged.
    • All benefits and fare rules will be applicable as per the cabin class in which the ticket is booked.
    • Once a booking has been confirmed in a lower cabin, it cannot be upgraded to a higher cabin, even if redemption seats become available or the aircraft configuration changes.

• Changes post Booking
  • Once booked and ticketed under a particular Cardholder’s name, the ticket is non-transferable.
  • Changes to any ticket booking are not allowed.
  • In case of cancellations or no-shows, the Complimentary Ticket Voucher will be deemed utilized.
  • Statutory taxes will be refunded once the member contacts us through Customer Support, and the refund will be processed within 7 working days of cancellation/no-show.

• Proof & ID Requirements
  • Maharaja Club Members must present the Air India e-ticket along with proof of payment for bookings made using Complimentary Ticket Voucher to complete the check-in process.
  • A valid Government-issued photo ID must be presented in accordance with Air India's Conditions of Carriage. Failure to do so will result in cancellation of the booking.

• General Terms and Conditions
  • All other Maharaja Club Terms & Conditions shall apply.
  • Complimentary Ticket Voucher redemption is subject to limited inventory and is available on a first-come, first-served basis. If the redemption seats are sold out, redemption of Complimentary Ticket Voucher will not be possible, and regular fares will be applicable.
  • No other vouchers, corporate discounts, or direct benefits are applicable on Complimentary Ticket Vouchers.
  • Bookings made using Complimentary Ticket Vouchers cannot be upgraded by any means.
  • Fly Prior Service, Upgrade+ , Upfront upgrades is not applicable for bookings made using Complimentary Ticket Voucher.
  • Air India reserves the right, at any time and without prior notice, to add, alter, modify, change, or withdraw any or all these terms and conditions, or to replace the Complimentary Ticket Voucher with another, whether similar or not or completely forfeit the same.
  • These terms and conditions are in addition to, and not in derogation of, the terms and conditions (including the privacy policy) specified on Air India’s website: www.airindia.com.
  • The redemption of Complimentary Ticket Voucher shall be governed by the laws of India. In case of any dispute, the courts of New Delhi shall have exclusive jurisdiction.