Flights to Kolkata (CCU)

Refunds are processed within 7–10 business days. It can take about 1–2 weeks for the amount to reflect in your bank account or card.

Yes. Passengers are informed via SMS, email, or WhatsApp on the contact details provided during booking. Notifications are sent as soon as we become aware of schedule changes. There are also options for rebooking, rescheduling, or refunds. You can do it through the website, app, or customer support.

Report the loss immediately to the Baggage Service Desk at the airport and file a Property Irregularity Report (PIR), which will give you a reference number for tracing your baggage. You will need to provide the baggage tag number, the description of the baggage, and the delivery address. If the baggage is not found within 21 days, it is deemed lost.

Yes, you can. Go to the ‘Manage Booking’ section on our website or mobile app or contact customer support. Changes may involve a rescheduling fee and fare difference. It depends on your ticket type and the time remaining before departure. Some fare categories may allow free changes within a limited period after booking.

We allow free cancellation within 24 hours of booking if the ticket was purchased at least 7 days before departure. After this period, cancellation fees apply based on the fare type, route, and timing of cancellation.

Complete web check-in on our website or mobile app with your PNR/booking reference and last name. You can then select your seat and proceed to download your boarding pass on your mobile or send it to your email.

Yes. You can do so at the time of booking or later through our website or app under the “Manage Booking” section, or during the web check-in process. Although some standard seats are free, others like window or aisle seats, may require an extra charge.

Minor corrections to passenger details, such as small spelling errors in the name (up to three characters), can usually be requested through our customer support. Requests must generally be made at least 72 hours before departure and may require identity documents. Tickets cannot be transferred to another person.

Check your flight status through the Air India “Flight Status” page on the website or via the mobile app. Enter your flight number, route, or PNR to view real-time updates.

Booking directly through our website or mobile app offers benefits such as exclusive fares, meal pre-ordering, and access to special services and promotions. Direct bookings also allow passengers to earn Maharaja Club loyalty points and manage flight changes or add services more easily.

Yes. Passengers can request wheelchair support, assistance for passengers with reduced mobility, medical support such as oxygen or stretchers, and services for unaccompanied minors. These services should be requested at least 48 hours before departure through the booking channels or customer service.

Yes. We operate both direct flights and connecting flights across our domestic and international network.

Yes. Small musical instruments that fit within cabin baggage limits may be carried in the cabin. Larger instruments or sports equipment, such as golf bags or bicycles, need to be checked in as special baggage, and additional charges may apply depending on size and weight.

Yes. Our Maharaja Club’s frequent flyer programme allows members to earn Maharaja Points on flights. These points can be redeemed for award flights or cabin upgrades. You can avail benefits such as lounge access, priority services, and extra baggage allowance as per your Tier status – Red, Silver, Gold or Platinum.

Yes. Extra baggage can be added through the “Manage Booking” section on our website or app. Pre-purchasing extra baggage before reaching the airport is usually lower than paying excess baggage charges at the airport. Additional baggage can generally be added up to 2 hours before departure.

If you miss your flight, the booking is considered a no-show. The fare may be forfeited depending on the ticket conditions. However, you may still be eligible for a refund of statutory taxes. Some fare types may allow rebooking within a limited no-show window for an additional fee.

To secure more reasonable fares, consider booking your tickets several weeks in advance and keeping some flexibility with your travel dates. Using our official website or mobile app can help you enjoy exclusive promotional offers for the best deals.

Yes, currency exchange counters and authorized forex service providers operate within Mumbai airport terminals. However, exchange rates offered by licensed operators in the city may sometimes be more favourable.

Yes, Mumbai Airport offers dedicated services to support passengers with reduced mobility or special assistance needs. These include wheelchair support, accessible restrooms, priority security lanes, and trained personnel to assist travellers in and out of the aircraft.

Our domestic services typically include a complimentary checked baggage allowance of 15 kgs and 7 kgs of carry-on in Economy Class. Business Class passengers usually receive a higher check-in allowance.

Yes, Air India offers complimentary meals and refreshments on all flights.

We do offer special baggage benefits to eligible students travelling on select routes when the itinerary is booked under student fare categories. For more information and to check eligibility, click here.

You can book your flights to Mumbai with us directly through our official website and mobile app. Simply select the route, preferred dates, and cabin class, then complete payment to receive your confirmed itinerary.

Yes, it is possible to reschedule flight bookings. Depending on the type of ticket, there may be rescheduling fees. Bookings made with our smart fares option allow passengers to do so at a minimal charge.