important-updates

Important Updates

Important updates on our Flying Returns programme

Air India further extends the validity of Flying Returns points, tier and account status

  • The validity of all Flying Returns points has been extended till 30 June 2023.
  • Our privileged tier members of the Maharaja Club (TMC), Golden Edge Club (GEC) and Silver Edge Club (SEC) will retain their tier status and continue to avail the benefits and privileges (including domestic upgrade vouchers) associated with these clubs till 30 June 2023.
  • Members can also enjoy an extension until 31 December 2023, on completion of one accrual or redemption activity between 1 April 2023 and 30 June 2023.
  • Your account status is being maintained irrespective of your flight activity till 30 June 2023.

We are in the final lap of the migration of our loyalty programme to new software. The functions of the loyalty programme include:

  • Member enrolment/view profile are available on the website.
  • Auto accruals on Air India/Star partner flights (when the Frequent Flyer number is incorporated into the booking).
  • Air India members can now redeem their Flying Returns points for award tickets on Air India/Star partner flights through Air India city offices, call centres and online channels.
  • Upgrade on Air India flights through our city offices or call centres.
  • For new requests and modification of family pool accounts, click here.
  • Air India members can complete online Retro credit for travel on Air India for tickets issued on or after 25 May 2022.
  • For Air India members to claim Retro credit for travel on Star partner flights click here.
  • A monthly statement will be delivered to member’s registered email id for the month in which there is account activity.

Please note:

Retro Claims on Air India: For Air India tickets issued prior to 24 May 2022 for Retro Claim along with copy of ticket and boarding card.

Retro Claims on Star Alliance partners: Attach a copy of the ticket and boarding card for your request for Retro Claim.

As per Air India policy, Flying Returns points that have expired during the past 24 months are available for revival. The revival can be done through Air India call centres and city offices.

Retro Accrual on Star partners through member portal have now been started.

Following Frequent Flyer related functionalities will be available shortly:

Upgrade against FR points for AI members on Star Airlines and Star Airlines on Air India.

Exclusive offer: Extra 20% off on everything at adidas

Extra 20% off on purchase of select adidas merchandise from www.adidas.co.in and the app. Offer ends on 6 June 2023. 

Terms and Conditions

  1. OFFER DETAILS:

    This is an offer provided by adidas India Marketing Private Limited (“adidas”) to Air India Limited (“Air India”) users wherein its select customers will get:

    Extra 20% off on purchase of select adidas branded merchandise (products) from the website www.adidas.co.in (hereinafter “Website”) and on the India version of the adidas mobile application (hereinafter “adidas App”) by using the unique discount code shared with them.

  2. Only one code per transaction can be used by a customer.
  3. The aforesaid Offer cannot be clubbed with any other offers running on the website/adidas app.
  4. The Customer needs to mention the discount code at the time of checkout to avail the offer.
  5. Validity: The offer and the discount code will be valid from 23rd May to 6th June 2023.
  6. Any person availing of this offer shall be deemed to have accepted these Terms and Conditions.
  7. adidas in consultation with Air India reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
  8. adidas shall not be liable for non-fulfillment of any terms of this Offer in full or in part due to any reason beyond adidas' control.
  9. The Offer is provided on an ‘AS-IS’ basis and subject to change without prior notice. By entering the Offer, the Customer agrees that adidas and Air India shall not be liable for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Offer.
  10. Air India is only providing discount codes to its select customers and will not be liable in any manner with regard to any claims that may arise out of or in connection to the offer availed by such customer or any aspect of the product bought by the customer on the Website or the adidas App.
  11. This offer is valid for Indian residents and citizens only.
  12. This offer is non-cashable, not extendable, and non-negotiable.
  13. All standard terms and conditions of the adidas website and the adidas app including the Privacy Policy shall be applicable.
  14. Dispute, if any, in respect of the Offer should be sent in writing to adidas at adidas India Marketing Private Limited, Plot no. 53, Sector-32, Institutional Area, Gurugram – 122001, Haryana. However, the existence of a dispute, if any, shall not constitute a claim against adidas.
  15. The decision of adidas in relation to the Offer and matter incidental thereto shall be final and binding on the Customer. The existence of a dispute, if any, shall not constitute a claim against adidas or Air India. Any and all disputes, controversies, and conflicts (“Disputes”) arising out of the Offer shall be referred to a sole Arbitrator to be appointed mutually in accordance with the Arbitration and the Conciliation Act, 1996. The venue and seat of arbitration shall be New Delhi and the language used in arbitral proceedings shall be English. Any and all disputes in regard to the Offer or any matter incidental thereto shall be governed by the laws of India. Subject to the dispute resolution procedure as set out here in above, the courts at New Delhi shall have exclusive jurisdiction in respect of all the subject matter with relation to the Offer.
  16. Adidas India Marketing Private Limited does not endorse the rewards being offered by Air India and is not liable for the services provided by Air India to its customers. Similarly, Air India Limited does not endorse the products and services being offered by adidas and will not be liable in any manner for the services and products provided by adidas.