Question 1

Where can I find flight booking offers and discounts from Air India?

Accepted Answer

We are always delighted to extend special offers to our loyal customers. You can learn about the latest offers here.

Question 2

Are there any benefits in booking flights directly with Air India?

Accepted Answer

Every time you book directly with Air India, you can take advantage of the following benefits:

Vast connectivity across the globe owing to Star Alliance membership
Earn Maharaja Club points
Special offers
Easy upgrades
Refunds and cancellations
Pre-booking of excess baggage

Question 3

How do I reschedule or cancel my flight booking?

Accepted Answer

We understand that there are some unavoidable circumstances when you need to reschedule or cancel your flight bookings. To help ease the process, we have put together some guidelines. Please have a look.

For bookings done via a travel agent or any online booking portal, please contact respective helpline numbers.

Question 4

How to check the flight status of an Air India flight?

Accepted Answer

Follow these simple steps to check your Air India flight status effortlessly —

Step 1 - Click the flight status tab under 'Book and Manage'.
Step 2 - Enter the flight number and date.
Step 3 - Click 'Show Flights' to retrieve the flight status.

Question 5

How much time does it take to get confirmation for a flight ticket?

Accepted Answer

Once you have booked tickets and the payment is made, tickets are instantly confirmed. You will receive an email confirmation and text message containing flight details and your travel booking reference number.

Question 6

Are inflight meals included in the flight ticket?

Accepted Answer

Air India provides complimentary meals on all its domestic and international flights. You can choose from a wide range of meal types and pre-book them. Find out more about our dining options.

Question 7

How can I opt for excess baggage?

Accepted Answer

Air India provides a generous baggage allowance for both domestic and international flights. In case you have excess baggage, save up by prepaying for it. To learn more, please check our guidelines on prepaying for excess baggage.

Question 8

How many seats can you reserve under a single booking?

Accepted Answer

Under a single group reservation, you can book up to nine passengers, including adults and children. At the same time, infants can travel with adults under the same booking. However, be aware that this number may vary for business or first-class bookings owing to distinct seating arrangements on the aircraft. To do a bulk booking of 10 or more passengers, please send an email to GROUPBOOKING@AIRINDIA.COM.

Question 9

How to recover my lost baggage for a flight?

Accepted Answer

A piece of baggage is officially considered 'lost' when we can't track it within 21 days from the report filing date. In such cases, you can file a claim request including detailed documentation of the following:

Bag's contents
Item descriptions
Proof of ownership

Question 10

What exclusive savings can students unlock when booking with Air India?

Accepted Answer

Students can enjoy flat 10% OFF on domestic flights by selecting the ‘Student’ concession on Air India’s website or app.

🌍For international bookings, students can receive a discount of up to INR 2500 when paying via UPI.

✅Extra Savings with UPI: Use promo code UPIPROMO for INR 400 OFF on website bookings or INR 500 OFF on app bookings.

💡Pro Tip: Booking directly with Air India ensures access to all exclusive student benefits.

For more details, visit our Student Offers page.

Question 11

What is required to prove eligibility for the Air India student fare?

Accepted Answer

To access the student offer:

✈️Domestic Flights: Travellers must be at least 12 years old, enrolled full-time for at least one academic year at a recognized institution, and carry a valid student ID or acceptance letter.
🌍International Flights: Travellers aged 12–30, enrolled full-time at a recognized institution, must carry a valid student visa (where applicable).

At check-in, always present the original student ID, visa, or acceptance letter for verification.

Accepted Documents: Educational ID, university/college letter, or student visa.

Question 12

What travel advantages do Air India student fares offer for those headed overseas on a long academic trip?

Accepted Answer

Students flying long-haul with Air India can enjoy a range of benefits designed for comfort, flexibility, and savings:

✅Special savings on base fares
🧳Additional checked baggage (up to 40 kg in Economy)
📅One free date change per ticket (fare difference applies)
📱Exclusive UPI promo discounts when booking on the app or website
🌍Wide international network connecting India to key student destinations

These benefits make student journeys more flexible, affordable, and convenient, perfectly suited to academic travel.

Question 13

Can I carry extra items in my cabin baggage?

Accepted Answer

You may carry one cabin bag and one small personal item, such as a laptop bag or handbag. Any additional items will need to be checked in as per our policy.

Question 14

How much does excess baggage cost?

Accepted Answer

Excess baggage charges vary by route. On domestic flights, fees are applied per additional kilo, while international sectors follow sector-based slabs. You can view the exact charges in the baggage section when reviewing your booking. Please note that airport rates are usually higher than online pre-booking.

Question 15

Can I pre-book excess baggage?

Accepted Answer

Yes, you can pre-book excess baggage through the “Manage Booking” section on our website. Booking in advance is often more cost-effective and helps ensure a smoother check-in experience.

Question 16

What is the baggage allowance for infants?

Accepted Answer

Infants without a separate seat are allowed 10 kg of checked baggage across all cabins. In the cabin, you may carry baby food, feeding bottles, and a small bag of essentials, subject to security regulations.

Question 17

Are strollers and car seats allowed?

Accepted Answer

Yes. You may bring one collapsible stroller, carrycot, or infant car seat per infant. Strollers can often be used up to the aircraft door, depending on airport procedures. Car seats may be checked in or used onboard if the child has a purchased seat and the seat meets safety requirements.

Question 18

What happens if my baggage is lost?

Accepted Answer

If your baggage is lost, please report it at the Air India Baggage Services Desk and obtain a Property Irregularity Report (PIR). We will track your bag through WorldTracer and keep you informed. If your bag is declared lost after the tracing period, compensation will be provided in line with DGCA and international liability rules.

Question 19

Can I cancel my flight booking?

Accepted Answer

Yes. Cancellation is allowed on most tickets, with charges varying based on fare type and timing of the cancellation.

Question 20

What is the 48-hour “look-in period” rule?

Accepted Answer

Currently, Air India follows the DGCA-mandated 24-hour rule. If you book your ticket at least seven days before travel, you can modify or cancel it within 24 hours without any airline cancellation charges. A 48-hour look-in period has been proposed by DGCA but is not yet in effect.

Question 21

Can I get a refund if my flight is cancelled?

Accepted Answer

If your flight is cancelled by Air India, you may choose a full refund or be rebooked on another flight without any additional charges.

Question 22

How long does it take to receive a refund?

Accepted Answer

Refunds for direct bookings are processed within seven working days. Tickets purchased via a travel agent are refunded within 30 working days. Banks may take extra time to reflect the credit.

Question 23

Can I reschedule my flight?

Accepted Answer

Yes, you can reschedule your flight by paying a rebooking fee along with any fare difference. Charges vary by fare type and route. Changes can be made via our website, app, or customer support.

Question 24

What are the name correction charges?

Accepted Answer

Air India permits minor name corrections, usually up to three characters, for the same passenger. Requests should be made at least 72 hours before departure. A fee may apply depending on how the booking was made. Full name changes, identity changes, or ticket transfers to another person are not allowed.

Question 25

What compensation am I entitled to if my flight is delayed?

Accepted Answer

In the event of a significant delay, you are entitled to meals, refreshments, or accommodation depending on the circumstances. You may also opt for a refund or switch to another flight at no additional cost.

Question 26

Are there exceptions to delay compensation?

Accepted Answer

Yes. Compensation does not apply for delays caused by factors beyond the airline’s control, such as weather, airport restrictions, security issues, or air-traffic congestion. However, basic assistance like meal vouchers or rebooking options will still be provided as per DGCA guidelines.

Question 27

What communication must the airline provide about delays?

Accepted Answer

We communicate flight delays through SMS, email, or phone. If a delay exceeds six hours, DGCA guidelines ensure you are informed of the new departure time and offered a refund or alternate flight. Airport staff provide ongoing updates and assistance.

Question 28

What meal options are available on domestic flights?

Accepted Answer

Meals and snacks are offered on domestic flights depending on the route and duration. Shorter flights serve light snacks and drinks, while longer flights include a hot meal. Most flights have both vegetarian and non-vegetarian meal options depending on the route.

Question 29

How do I request a special meal?

Accepted Answer

Special meals can be requested via “Manage Booking,” Customer Service, or your travel agent. Requests should be made at least 24 hours before departure. Options include vegetarian, Jain, vegan, child, and certain dietary meals. Availability may vary by route, so early requests are recommended.

Question 30

What in-flight services are available on Air India flights?

Accepted Answer

In-flight services vary by aircraft and route. Many wide-body aircraft offer in-flight entertainment streaming, seat-back screens, and Wi-Fi on select flights. Meals are provided on all domestic and international flights.

Question 31

Can elderly passengers get special assistance?

Accepted Answer

Yes. Elderly passengers can request assistance with check-in, security, boarding, and moving around the airport. This service is complimentary, and advance notice helps our team prepare. Early boarding and help with cabin baggage are also provided when needed.

Question 32

How do I request wheelchair assistance?

Accepted Answer

Wheelchair assistance can be requested via “Manage Booking,” customer support, or while making your booking. Please place your request at least 48 hours before departure to ensure staff and equipment are available. Support is provided from deplaning to exit.

Question 33

Can I carry my personal wheelchair?

Accepted Answer

Yes. Personal wheelchairs are allowed free of charge. Manual wheelchairs can usually be used up to boarding and are checked in for the flight. Battery-operated wheelchairs require advance notice and a completed form, as handling depends on the battery type for safety.

Question 34

What special seating is available for disabled passengers?

Accepted Answer

Passengers with reduced mobility are typically offered aisle seats. For safety, emergency-exit rows are not assigned. Informing us in advance helps secure a seat that meets your needs, including if you are travelling with a caregiver.

Question 35

Can I book a ticket for someone else?

Accepted Answer

Yes, you can book a ticket for another person using secure payment methods like credit or debit cards. However, if the cardholder is not travelling with the passenger, specific documents are required for fraud prevention. The passenger must carry a photocopy of the credit or debit card used. This copy must be signed by the cardholder and prominently show only the first four and last four digits of the card number. An authorisation letter from the cardholder is also mandatory.

Question 36

Do students get any discounts?

Accepted Answer

Air India offers concessions for students. You can get up to 10% discount on the base fare for both domestic and international routes. Additional bank or UPI offers may apply during payment. Students with verified IDs also get an extra 10 kg or 22 lbs baggage allowance and one free date change on their booking.

Question 37

Are there any discounts for senior citizens?

Accepted Answer

Travellers aged 60 and above get up to 10% discount on the base fare for selected booking classes. This comes with an increased baggage allowance of 10 kg or 22 lbs, along with a complimentary date change on the booking.

Question 38

When can I do web check-in for my Air India flight?

Accepted Answer

The web check-in window opens 48 hours before your flight. It closes 2 hours prior to departure for international flights and 1 hour prior to departure for domestic flights.

Question 39

How do I complete web check-in?

Accepted Answer

You can check in via the website or the mobile app. You will need the Booking Reference number and the passenger's last name to access the check-in interface. These details are available on the e-ticket.

Question 40

Can I get a name correction on my ticket after booking?

Accepted Answer

Minor spelling corrections or title changes are allowed by contacting customer support. Fixed charges may apply. Please note that name corrections must be requested at least 24 hours before departure. No changes are permitted within 24 hours of the flight.

Question 41

Can I choose my seat when booking?

Accepted Answer

Seat selection is available across all cabins. In Economy Class, preferred seat selection is possible on most routes (excluding codeshare flights).

Question 42

Do I have to pay for seat selection?

Accepted Answer

Yes, charges apply for preferred seats. You can purchase a seat of your choice up to 4 hours before departure.

Question 43

What types of seats are available for purchase?

Accepted Answer

Seat options include middle, aisle, window, and emergency exit. Pricing details are available on the official website.

Question 44

Can I change my seat after booking?

Accepted Answer

Yes, you can modify your seat choice through the Manage Booking section on the app or website. Additional charges may apply depending on the new seat category.

Question 45

Are extra legroom seats available?

Accepted Answer

Yes, you can purchase Preferred Seats or Emergency Exit seats for more space.

Question 46

Can I request a specific seat if I have special needs?

Accepted Answer

Yes, Air India offers support for passengers with special needs. Please carry all authorised medical documents and request your seat in advance to ensure a smooth journey.

Question 47

What is the free baggage allowance for Business Class?

Accepted Answer

Domestic flights allow 30 kg or 66 lb for Value fares and 40 kg or 88 lb for Flex fares. For international routes (like UK or US), the Piece Concept often applies. This typically permits 2 pieces weighing up to 32 kg or 70 lb each.

Question 48

Are unaccompanied minors allowed to travel?

Accepted Answer

Yes, we welcome children travelling alone. Children aged 5 to 12 years are classified as Unaccompanied Minors (UMNR) and must be booked under this category. Young passengers aged 12 to 18 years can also travel alone, and we can treat them as unaccompanied minors upon request.

Question 49

What documents do unaccompanied minors need?

Accepted Answer

They require a valid photo ID (or passport for international travel), their birth certificate, and a duly filled Unaccompanied Minor form. Please ensure the parent or guardian provides 4 copies of this form at the airport counter on the day of departure.

Question 50

What assistance is available for pregnant women?

Accepted Answer

Expectant mothers may travel up to the 32nd week of an uncomplicated pregnancy. Travel between the 32nd and 35th weeks, or in cases of complications, requires a medical certificate and a completed MEDIF form. Travel is generally not permitted after the 35th week for safety reasons.

Question 51

What should I do if I have special dietary or medical requirements?

Accepted Answer

For dietary needs, you can select from options like diabetic, gluten-free, or vegan meals via our website at least 24 hours before your flight. For medical conditions, please submit a MEDIF form in advance so our medical team can clear you for travel.

Question 52

What is Maharaja Club?

Accepted Answer

Maharaja Club is our frequent flyer programme. Upon enrolling as a member, you earn points on every flight, which can be redeemed for award tickets, cabin upgrades, and other exclusive benefits.

Question 53

Are there benefits for credit card holders?

Accepted Answer

Yes, holders of eligible co-branded credit cards or cards from our banking partners can earn points faster and transfer them to their Maharaja Club account to enjoy rewards and potential upgrades.

Question 54

Where can I find information about my passenger rights?

Accepted Answer

You can view our full Passenger Charter on our official website, which details your rights regarding delays, cancellations, and denied boarding.

Question 55

How do I file a complaint with Air India?

Accepted Answer

Please submit your feedback or grievance through the Customer Support Portal on our website. This ensures your query is routed to the correct department immediately.

Question 56

How long does it take to get a response to my complaint?

Accepted Answer

We aim to acknowledge and address queries submitted through our portal within 24 hours.

Question 57

How can I check my flight status?

Accepted Answer

You can check the real-time status of your flight by entering your flight number or route on the 'Flight Status' tab of our website or mobile app.

Question 58

What is the fleet composition on Air India flights?

Accepted Answer

Air India operates narrow-body aircraft for short-haul routes and wide-body aircraft, including the Boeing 777, 787, and Airbus A350, for long-haul international flights.

Question 59

Is the DigiYatra biometric system available?

Accepted Answer

Yes, DigiYatra is available at select airports in India for domestic flights, allowing for a seamless, paperless entry using facial recognition technology.

Question 60

Where do I enter the promo code?

Accepted Answer

You can enter your promo code in the designated field on the search bar or checkout page when booking your flight on our website or app.

Question 61

Can I modify my booking after confirmation?

Accepted Answer

Yes, you can modify your date or time through the 'Manage Booking' section on our website. Please note that a modification fee and fare difference may be applicable.

Question 62

What should I do if I miss my flight?

Accepted Answer

If you miss your flight, a 'No-Show' fee will apply. Please contact our airport staff or call centre immediately to discuss your options for rescheduling or refunds, subject to your fare rules.

Question 63

I'm a business traveller. How do I get a GST invoice for my flight?

Accepted Answer

You can register and download your GST invoice through our dedicated GST portal (gst.airindia.com) using your PNR and other booking details.

Question 64

How do I make a group booking for 10 or more people?

Accepted Answer

For groups of 10 or more passengers travelling together, please submit a request through the 'Group Booking' form on our website to receive a customised quote and dedicated assistance.

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