Flying Returns FAQ

Have a question regarding your upcoming trip with Air India or its services and products? Find answers to all your queries and make your flying experience with us enjoyable. 

Loyalty

Frequently Asked Questions on Flying Returns 

Have queries about the Flying Returns programme or not sure how to upgrade your club membership? We have all the answers.

Air India’s Flying Returns is the country’s first and one of the most rewarding frequent flyer programmes. 

As a member, you can avail privileges and earn points each time you fly on a qualifying fare ticket on any class or sector on the extensive network of Air India or 25 Star Alliance member airlines. When you book your tickets from Air India’s website or mobile app, you earn bonus Flying Returns points, and clock Flying Returns points faster. Points earned on our non-airline partner’s loyalty programme can be converted to Flying Returns points and transferred to your Flying Returns account as per the partner programme rules. You can use points in the Flying Returns account to get award tickets for yourself or others (as per member account status) for travel on Air India or 25 Star Alliance member airlines.

Membership is open to individuals who are two years and above of age, in all countries except those that prohibit it by law. Members of ages 2 to 12 will be enrolled as child members.

You can enrol in the programme by clicking here.

  • Fill in your personal details. The name should match that in your passport. Please include your middle name with your first name. Initials and abbreviated names are not accepted.
  • Provide a unique email and phone number, which are not registered with any other Flying Returns account.
  • Separate OTPs will be sent on the email and phone number which you must validate to register as a member.

You may enter a home or business address. Please note that we will mail all correspondence to your primary address as recorded in your Flying Returns account.

Membership cards and free upgrade vouchers are issued only to tier members, including Silver Edge Club, Golden Edge Club, and The Maharaja Club. Base and new FR members are issued a virtual card, which they can view after logging in their FR Account.

No. Each membership card is strictly personal to the individual to whom it has been issued and is non-transferable.

You should immediately report the loss, theft, or damage to the Flying Returns card by calling us at 1860-233-1407 (within India). We will debit 1000 FR points to reissue the card.  Air India may revise these rates from time to time.

However, if the card is not delivered due to an incorrect or old address in your account, an additional fee of the same number of points will be debited for resending the card.

You can present the upgrade voucher, a valid tier membership card at the check-in counter, along with a revenue ticket (not an award ticket), to get an upgrade.

Airport upgrade vouchers are a privilege extended to individual members of the tier clubs and are valid for travel only on Air India's domestic services by members only. These vouchers are subject to availability and are non-transferable, non-extendable, non-refundable and cannot be encashed.

The upgrade voucher is valid for six months from the date of issuance for Silver Edge Club, nine months from the date of issuance for Golden Edge Club, and 12 months from the date of issuance for The Maharaja Club.

For tier members residing abroad with a registered address outside of India, these vouchers are post-dated by one month, to account for transit.

The validity of these vouchers is limited and not extendable.

Extra baggage allowance for different tier members is as follows:

  • Nil for base tier members, who are not entitled to extra baggage over the applicable free allowance.
  • Silver Edge members are allowed an extra 10 kg or 01 (one) extra piece as per the cabin class, respectively for, weight and piece concept flights operated by Air India only.
  • Golden Edge and The Maharaja Club members are allowed an extra 20 kg or 01 (one) extra piece as per the cabin class, respectively, for weight and piece concept flights operated by Air India and Star Alliance Partner flights.

Note: Extra baggage allowance is not applicable on codeshare and Air India flights operated on ATR and CRJ aircraft.

Extra baggage allowance and lounge access are subject to change as per government directives.

You can earn Flying Returns Points by flying on Air India and Star Alliance member airlines. You can earn additional points as a web bonus by purchasing tickets on our website and mobile app.

To ensure you receive Flying Returns points, please provide your Flying Returns membership number for each reservation at the time of booking a flight. You may present your Flying Returns membership number when you check in at the airport. You must ensure that the name on the ticket issued matches your membership account name.

Flying Returns points will be credited after completing the trip. The points will not be credited immediately after reservation/ticketing/check-in. Members are not entitled to Flying Returns points for purchased but unused tickets. Flying Returns Points will not be credited for flights undertaken on award tickets redeemed against Flying Returns points. In the event of any upgradation of the ticket, points will be credited for the class of travel in which the member booked and not for the upgraded class of travel (Bid & Upgrade scheme being an exception.)

Anyone who travels on Air India or any Star partner airlines and is a member with us is eligible to earn Flying Returns Points. The points will be credited to the account of the passenger for whom the ticket was purchased.

You can earn and accumulate Flying Returns points on revenue tickets against specific booking classes only. Travel on other discounted tickets, charter flight tickets, non-revenue tickets and award tickets do not qualify towards earning or accumulating Flying Returns points. Please remember to check with the airline or travel agent before you book your flights, as there may be some discounted fares with specific booking class codes or designated routes that do not qualify for Flying Returns points accrual or allow reduced accrual.

  1. Submit a request via Web2Case 
  2. In Manage Booking, adding option to add member ID 
  3. At time of web check-in 
  4. At the check-in at the airport

You cannot earn or redeem Flying Returns Points on codeshare flights of Air India unless otherwise specified. For details, call us on 1860-233-1407 or visit www.airindia.com.

Remember to provide your Flying Returns number when you make your reservation or check in for your flight. It would be best to keep your ticket receipt and boarding pass until you see the points on your Flying Returns statement.

In cases of multiple-sector journeys (where a separate flight coupon is issued for each sector, and the flight number is not the same), you will get points equivalent to the sum of Flying Returns points of each sector.

If your Flying Returns points for flights undertaken have not been credited to your account, you may log in to your Flying Returns account and use the option 'Retro Claim' to submit the details of your journey not recorded in the Flying Returns account. You can then upload a copy of your ticket and boarding pass. Flying Returns points will be credited to your account if the correct details are submitted. Else you can use the option to rectify the error and resubmit or forward the claim to Air India.

You can upload a copy of the ticket and boarding pass here.

For missing points/Retro credit on AI or our Star Alliance partners, reach out to our customer support.

You must submit a claim within 180 days (six months) after travel for flights taken on Star Alliance or Code Share Airline and 365 days (12 months) on Air India.

If your name, nine digit Flying Returns number and PNR matches the details on your Flying Returns profile, then it takes up to two weeks for the points to get auto credited to your account.

You can log into your account and claim online Retro credit after 15 days of the request.

  • For flights on Air India in the past 365 days.
  • For flights with our Star Alliance Partners on eligible RBDs in the past 180 days.

To make a successful online claim, you must upload a copy of the relevant e-ticket and fill in details such as: 

  • The 13 numeric digit ticket number.
  • The five- or six-digit alpha numeric PNR.
  • You are making a claim for self, not other. companions, or family against the same PNR.
  • The valid three- or four-digit flight number.

Note: All these details are available on the e-ticket. The missing points will be credited in no time if the details given above match our flight records.

Flying Returns points shall be valid for redemption till the end of the 36th month from the month of accrual in the Flying Returns account. For example, points accrued on 10 Jan 2021 shall remain valid for redemption till 31 Jan 2024.

Points transferred from a non-airline partner will be valid for 12 months. For example, points credited on 10 Jan 2022 shall remain valid until 31 Jan 2023.

No, any journey made on Star Alliance member airline flights before your enrolment date are not eligible for Flying Returns points. Any journey undertaken on Air India flights 12 months before your enrolment date is eligible for Flying Returns points credit. These points do not count towards change in your account status to Primary Active or Active.

Air India and all other Star Partner Airlines have their own frequent flyer programme with separate and different accrual and redemption norms. Clubbing together of the mileage points accrued on any independent Star Partner programmes with Flying Returns is not permitted. However, a member can avail the 'Star Redemption' feature of the respective airline for award redemption on any partner airline, including Air India.

After enrolment, you need to undertake one flight for yourself on Air India or Star Partner to make the Flying Returns account status as ‘Primary Active’, after which you can redeem Flying Returns points for yourself.

To redeem awards for family or friends, you must undertake at least five flights on Air India or Star Partners to change your Flying Returns account status to 'Active' from ‘Primary Active’. After this change you can redeem Flying Returns points for your family and friends.

You can book an award ticket by following any of the following options:

  • By logging in to your account using the Air India website.
  • You can contact our dedicated agents by calling on our toll-free number 1860-233-1407. We request you to call using your registered mobile number. You may have to clear additional security measures when booking your award ticket.
  • You can visit any Air India booking office. 

Yes. You may redeem Flying Returns points for award tickets for yourself, a family member or a friend subject to the account status. Your account status must be active to redeem Flying Returns points. Award tickets cannot be sold.

Primary Active status: A Flying Returns account is in Primary Active status when the member has undertaken less than five flight activities for accrual of Flying Returns points after enrolment. A primary Active Member can redeem awards for self only.

Active Status: A Flying Returns member attains active status on completing five flight activities for accrual of points after enrolment. An Active member can redeem award tickets for persons other than self.

In case of a request for award tickets for multiple sector journeys on Air India, where a separate flight coupon is issued for each sector, the flight number is different, Flying Returns Points required to be redeemed will be the sum of the Flying Returns Points of each sector. The condition applies to domestic sector added to an international journey to reach or exit the gateway point in India.

An award ticket on Star Alliance member airlines is issued on one-way journeys only. The redemption of Flying Returns Points is based on the distance between the two cities, and the zones in which they fall. Facility of stopover and transfer is not permitted. Flying Returns points need to be redeemed for each sector and flight coupon.

No, you cannot redeem on Air India subsidiaries such as Air India Express or codeshare flights.

The number of points required to book an award ticker for a child is the same as those for an adult.

No, you cannot pay for only a part of the ticket with Flying Returns points. However, in case of a shortfall of Flying Returns points, you can:

  • Purchase/top up points 

a. Points can be purchased at INR 1.25 per point. (18% GST applicable)

b. This can be done for a maximum of 50% of the Flying Returns points held.

  • Revive expired Flying Returns points

a. You can do so by paying INR 0.60 per point. (18% GST applicable)

b.  You can do so by paying INR 0.60 per point. 

Note: Visit your nearest Air India office or call 1860 233 1407 for Top-up/revival of points.

Yes, Flying Returns points that have expired can be partially or entirely restored at INR 0.60 per point. Members can reach out to customer support for any queries.

Yes, you can create a Family Pool to combine all the points earned by your family.  

You can purchase Flying Returns points at INR 1.25 for every point. This can be done for a maximum of 50% of the points held in your account. The member can call our toll-free number at 1860-233-1407 from their registered mobile number or visit the nearest Air India office.

Yes, you will have to pay the applicable taxes and surcharges when redeeming an award ticket.

No, you cannot do this. The Flying Returns points are debited when the award ticket is issued after paying the applicable taxes. Only valid Flying Returns points can be used when the ticket is being issued, irrespective of the date of creation of the PNR.

Yes, you can ask for a refund, reversal, or cancellation of an award ticket, but with a penalty charge against Flying Returns points. You cannot cancel an award ticket through email. You must visit any Air India booking office or call us at our toll-free number.

Note: The ticket is non-refundable if you change of date of departure or change of sector.

Yes, the refund policy is the same for Air India and star award tickets.

For details on redeeming tickets or the validity of refunded Flying Returns points, click here.

This applies to members across all three tiers.

Yes, you can change the date of departure for your journey on an award ticket, but after paying an additional charge, only if the new departure date is within the validity of the award ticket.

  • The new date is within the validity of the award ticket. 
  • Change is requested at least three days before the scheduled departure date.
  • You do not want to refund the award ticket as all Flying Returns points have expired.

For international tickets, the charge is as per applicable fare rules. 

For domestic tickets:

  • For Base tier members, it is as per applicable fare rules
  • For Silver Edge Club members, flat fixed fee per charge of INR 1,000 per coupon. 
  • For Golden Edge and Maharaja Club members, no additional charges are applicable.

Date change is now permitted on award tickets for a penalty on domestic and international sectors. The penalty is 20% of quantum of Flying Returns points used for the ticket, rounded off to the next multiple of five if the change is requested 72 hrs before departure. In case if change is requested within 72hrs of departure, the penalty is 40%. And, if the change is requested after flight departure, a penalty of 50% is levied.

Yes, the date change penalty applies to all members across the base tier and all three tiers: Maharaja Club, Golden Edge Club, and Silver Edge Club.

Yes, you can change the sector of travel on your award ticket, but after paying an additional charge, only if:

  • The new sector of travel is in the same zone as the original sector of travel on the award tickets.
  • Change is requested at least three days before the scheduled departure date.

Yes, you can change the sector of travel and the date of departure on your award ticket. It is applicable to both domestic and international flights, but after paying an additional charge.

The additional charge to be paid for a date change on an upgraded ticket is:

  • If there is no change in the RBD of the award ticket:

one award date change penalty as applicable to Award tickets (domestic or international) plus a rebooking penalty applicable to the revenue ticketed RBD will be charged.

  • If there is a change in the RBD of the award ticket:

one award date change penalty as applicable to Award tickets (domestic or international) plus fare difference & re-booking penalty applicable to the revenue ticketed RBD will be charged.

No, the award ticket will not be refunded if you have changed the date of departure or sector of travel.

The original award ticket is valid for one year from the issue date. The ticket may be reissued multiple times, but every reissue for a change of date of departure or sector of travel will reduce the ticket's validity.

In case of the demise of a member: 

  • The Flying Returns points in the member's account are transferred to their spouse's account. 
  • If the spouse is not a member of the programme, they will have to become a member. 
  • If the demised member was unmarried or widowed, the account will be terminated.

You can visit our FAQ section to get answers. If you wish to speak to our agents, please call us on 1860-233-1407.

A member who earns 25,000 Flying Returns points within the same year will automatically get upgraded to the Silver Edge Club.

 

For any queries on Silver Edge club click here. Alternatively, you can speak to one of our agents at 1860-233-1407.

No, you do not need to fill out any forms. To become a Silver Edge Club member, you must be a Flying Returns member and earn 25000 tier status points within the same year.  

You will receive a welcome email at your registered email and a special kit with your membership invitation containing a personalised Silver Edge Club membership card for you to flaunt your exclusive status.

No, the membership number for Silver Edge Club will be the same as assigned when you enrol under the Flying Returns programme. 

You can elevate your flying experience by joining the Silver Edge Club and experience additional benefits. The benefits include:

  • Earn 15% bonus Flying Returns points on top of normal accruals. 
  • An additional 10 kg baggage allowance for Air India-operated weight concept flights.
  • One extra piece of baggage is permissible for Air India-operated piece concept flights.
  • Access to exclusive check-in counters for Silver Edge club members at selected airports.

Silver Edge Club status will be valid for one year from the date of obtaining the membership. On collecting 50,000 Flying Returns points within one year of their Silver Edge Club membership, you will be eligible for Golden Edge Club membership. In such a case, your Silver Edge Club membership will lapse.

Flying Returns members with 50000 tier status points in their account for over a year are Golden Edge Club members by default.

For any queries on The Golden Edge Club click here. Alternatively, you can speak to one of our agents at 1860-233-1407.

Any Flying Returns members with 50000 tier status points in their account for over a year are Golden Edge Club members by default. They will receive a welcome mail on their registered email, a membership kit containing a personalised Golden Edge Club membership card, two upgrade vouchers on domestic travel for self, and four baggage tags will be sent to their registered address.

No. Once you qualify, you do not have to submit any forms to be a Golden Edge Club member.

You need to increase your travel frequency on Air India and Star Alliance member airlines to meet the points criteria to qualify as a Golden Edge Club member. Any Flying Returns members with 50000 tier status points in their account for over a year are Golden Edge Club members by default.

Yes. The count criteria for eligibility to the Golden Edge Club may be revised by Air India as deemed necessary.

No. Your membership number will be the same as assigned to you when you enrolled under the Flying Returns membership programme. 

The Golden Edge Club members enjoy several high-end benefits and special services from Air India. 

  • You can get a tier bonus of 25% Flying Returns points over and above the normal accrual.  
  • You get an additional baggage allowance of 20 kg/44 lb over the free baggage allowance on your ticket. It applies to primary active/active status account members for weight concept airports.  
  • Wherever the piece concept applies for primary active/active status account members, you can get one additional piece per cabin class free baggage.  
  • If your Golden Edge Club membership corresponds to Star Gold, you also become eligible for additional baggage allowance on Star Alliance partner airlines.  
  • You get to have two upgrade vouchers at the time of invitation to the club.  
  • You can also avail of Air India's Lounge access at select domestic and international airports, along with a guest.  
  • Other exciting benefits include the following: 
    • Dedicated check-in counters at select airports.
    • Priority check-in and boarding. 
    • Priority delivery of baggage. 
  • With this membership, you also enjoy a host of lifestyle privileges from our non-airline partners.  
  • For revenue tickets, as opposed to award tickets, you will not be charged cancellation/refund/rebooking fees for all fare types, including Single User Super Saver issued on domestic AI flights, provided Frequent Flyer Number reflects on your ticket and PNR.

Note:

  • As per government directives, extra baggage allowance and free lounge access are subject to change.

The Golden Edge Club membership is valid for 12 months from the date of entry into the club, or until you attain 50000 Flying Returns tier status points, making you eligible for The Maharaja Club, whichever is earlier.

Flying Returns members with 75,000 tier status points in their account for one year become a member of The Maharaja Club by default.

For any queries on The Maharaja Club click here. Alternatively, you can speak to one of our agents at 1860-233-1407.

Flying Returns members with 75,000 tier status points in their account for one year become a member of the Maharaja Club by default. They will be notified via registered email, a membership kit containing a personalised the Maharaja Club membership card, three upgrade vouchers on domestic travel for the member, and four baggage tags will be sent to your registered address.

No, once you qualify to be a member of theMaharaja Club, a welcome mail will be sent to your registered email address.

You need to increase your travel frequency on Air India, Star Alliance member airlines, and codeshare partner airline flights and meet the points criteria to qualify as the Maharaja Club member. Flying Returns members with 75,000 tier status points in their account for one year become a member of The Maharaja Club by default.

Yes, the count criteria for joining The Maharaja Club may be revised by Air India as deemed necessary.

No, your membership number will be the same as that assigned to you when you enrolled under the Flying Returns membership programme.

The Maharaja Club (TMC) members enjoy several high-end benefits and special services from Air India. You can click here to get more information on the benefits enjoyed by TMC members.

  • You can get a tier bonus of 30% Flying Returns points over and above the normal accrual. 
  • You get an additional baggage allowance of 20 kg/44 lb over the free baggage allowance on your ticket. It applies to primary active/active status account members for weight concept airports. 
  • Wherever the piece concept applies for primary active/active status account members, you can get one additional piece per cabin class free baggage. 
  • Additional baggage allowance is not available on the following:
    • Air India flights operated with ATR/CRJ aircraft.
    • Airline partner flights. 
    • Air India codeshare flights. 
  • If your Maharaja Club membership corresponds to Star Gold, you also become eligible for additional baggage allowance on Star Alliance partner airlines.
  • You get three upgrade vouchers at the time of invitation to the club. 
  • You can also avail of Air India's lounge access at select domestic and international airports along with a guest. 
  • Other exciting benefits include the following: 
    • Dedicated check-in counters at select airports. 
    • Priority check-in and boarding. 
    •  Priority delivery of baggage. 
  • With this membership, you also enjoy various lifestyle privileges from our non-airline partners. 
  • You will not be charged cancellation/refund/rebooking fees for revenue tickets for all fare types, including single user super saver issued on domestic AI flights, provided Frequent Flyer number reflects on your ticket and PNR.  

Note: 

  • As per government directives, extra baggage allowance and free lounge access are subject to change.
  • Penalties will be charged on cancellation of award tickets. 

The Maharaja Club membership is valid for 12 months from the date of joining the club.

MeraParivar is the name of the family pool programme offered by Air India to its Frequent Flyer Programme members. Family Pooling allows two or more individual members, who are related to each other, to link their accounts. This allows all the accruals in each account to be automatically transferred to the account of the 'Pramukh' or head of family, who can redeem the Flying Returns points.

Pooling Flying Returns points allows you to combine earned Flying Returns into a single account for easier redemption. Each member will still have a different account number, but they can use miles from the connected accounts when making a redemption. It also allows members with insufficient points or infrequent flying activities to utilise Flying Returns points.

A person holding the position of pramukh has to be an adult who is above 18 years of age and holds membership of the Frequent Flyer Programme. Pramukh is the only one who can request to create a family pool and invite other family members to join a family pool. They are also the only authorised member to redeem points from the pool. The term 'Pramukh' is gender-neutral. The pramukh should have an 'active' account status and a completed profile.

 

Pramukh is the only beneficiary in a family pool.

All sub-members linked to the family pool, except the pramukh (beneficiary or head of family), are contributors.

Pramukh can invite their spouse, parents, their spouse’s parents, siblings, and their spouse's siblings to join the family pool.

The pramukh and each contributor's account - 

  • Must be linked to a unique email ID and mobile phone number.
  • They should have an account status as "active" or "primary active".
  • Members whose status is "prospect", "dormant", "suspended", or "expired" are not eligible to join the family pool.

The Air India backend team can create the family pool within 7-14 working days.  

The Pramukh (head of the family) can request to create a family pool by clicking here. The Family Pool will be created only when approval is received from the sub-members.

The pramukh can follow the email template below for a request to create a family pool -

Subject line: Request for Family Pool – Pramukh (membership number) with ____(number) of contributors.

Body: 

Membership ID of pramukh/beneficiary: 
Name of pramukh/beneficiary: 
End date of the Family Pool: 

The ratio of Flying Returns points to be transferred to the family pool- 

(Note - The three options are 100:0, 50:50, and 75:25)

Details of the contributors: 
Contributor-1  
Membership ID: 
Name: 
Relation with pramukh: 
End date of the Family Pool:

Contributor-2 
Membership ID: 
Name: 
Relation with Pramukh: 
End date of the Family Pool:

Note

  • Pramukh needs to specify the above details for each of the contributors.
  • There can only be a maximum of 8 sub-members in the family pool.

To provide consent to the family pool request sent by the pramukh a sub-member needs to:

  • Contact customer support and share the following information with your request:

A.The subject line - ‘Consent’. 
B. Their membership number. 
C. Relationship with Pramukh. 
D. It should state that they agree to join the family pool and have read all the terms and conditions regarding the family pool on the Air India website. 

There are three split ratios available in the family pool:

  • 100:0 – 100% of the sub-members' existing and future accrual points are transferred to Pramukh's flying returns account.
  • 75:25 – 75% of the sub-members' existing and future accrual points are transferred to Pramukh's flying returns account.
  • 50:50 – 50% of the existing and future sub-members' accrual points are transferred to Pramukh's flying returns account.

Note: The selected ratio would apply to all sub-members (contributors).

Please refer to the following table to learn about all the charges involved in the family pool programme:

No.

Activity

Initiator

Account to be Debited

FR Points Debited

Frequency

1

Flying Returns account activation

Head of Family

Head of Family

1122

Once on 1st Sub-account linking

2

Addition of members by HoF

Head of Family

Head of Family

122

Per Sub-account – on linking

3

Addition of members when the member requests to join a Family Pool

Sub-account

Sub-account

122

Once on linking

4

Delinking of Sub-account post Family Pool account activation

Head of Family

Head of Family

999

Per Sub-member – on delinking

5

Delinking of Sub-account post Family Pool account activation

Sub-member

Sub-member (in case of insufficient points available, then FR points will be debit from Pramukh)

999

Once on delinking

6

Involuntary dissolvement of Family Pool upon demise of HoF

Air India

Head of Family

0

-

7

Delinking upon demise of Sub-member

Head of Family

Head of Family

0

-

8

Voluntary Dissolvement of Family Pool

Air India/Head of Family

Head of Family

1999

Once on dissolvement

9

Voluntary change of Split ratio

Head of Family

Head of Family

3222

Only after 1 year of activation of Family Pool

No, pramukh and sub-members can be of any nationality or residents of any country, provided they are eligible to join the family pool.

The minimum age for joining a family pool is two years.

No, an infant (under two years of age) cannot join a family pool.

Yes, a child between the age of two years and twelve years can join a family pool.

A minimum of one sub-member is required to create a family pool.

A maximum of nine members, including the pramukh, can form a family pool.

There can be a maximum of nine members in a family pool. If a new member needs to be added, the pramukh will have to delink an existing sub-member's account.  
Note: Delinking an account is only possible after one year of joining the family pool. 

Such activity may lead to the suspension of the pramukh's Flying Returns account and losing all or part of their Flying Returns points as per the terms and conditions.

No, a family member who is not a member of Flying Returns cannot be invited to join a family pool.

No, an individual cannot simultaneously be part of more than one family pool. 
Note: If an individual Flying Returns member attempts to start or join more than one family pool, it may lead to suspension of the member's Flying Returns account and losing all or part of their Flying Returns points.

No, a sub-member cannot be a part of two different family pools.

No, a pramukh of one family pool cannot be a sub-member in any other family pool.

If a member declines the invitation to join a family or does not provide consent, they are not added to the family pool.

Accrual of Flying Returns points depends on the split ratio chosen by all the members of the family pool. Members can choose from three split ratios: 

  • 100:0 – 100% of the sub-members' existing and future accrual points get transferred to Pramukh's flying returns account. The individual members accrue no Flying Returns.
  • 75:25 – 75% of the sub-members' existing and future accrual points get transferred to Pramukh's flying returns account. 25% of accrual points get transferred to the individual member.
  • 50:50 – 50% of the existing and future sub-members' accrual points get transferred to Pramukh's flying returns account. 50% of accrual points get transferred to the individual member.

Family Pool has replaced spouse-linked accounts since October 2, 2018. All spouse-linked accounts have been delinked. The Pramukh can add their spouse to the family pool.

No, members cannot initiate a spouse-linked account. Instead, a Family Pool can be created, and the spouse can join the Family Pool.

No, a sub-member cannot redeem points from the family pool. The sub-member must request the Pramukh to redeem Flying Returns points.

No, a sub-meamber cannot redeem Flying Returns points available in another member's account of the same family pool.

No, sub-members who belong to the same family pool cannot transfer points to each other. 

No, the Pramukh cannot redeem Flying Returns points available in the sub-members' account.

The rules that apply to the Flying Returns points also apply to the Flying Returns points in a Family Pool.

The Pramukh has the sole authority over the Flying Returns points contributed to the Family Pool. The sub-member must request the Pramukh to redeem the Flying Returns points.

No, the tier of the Pramukh does not affect the accruals or benefits of other sub-members in the Family Pool.

No, the Pramukh's tier will not be upgraded based on the Flying Returns points in the Family Pool. The tier status is attained based on the Flying Returns points accrued by a member individually.

No, the tier of a Family Pool's sub-member does not affect the accruals of other sub-members in the Family Pool.

No, physical Family Pool membership cards will not be issued to the Pramukh or any sub-members.

A Family Pool account becomes inactive when:

  • The Family Pool does not have any linked sub-accounts.
  • The Family Pool's Pramukh changes.
  • Pramukh's account is cancelled, suspended or blacklisted.

Sub-members can be delinked after they complete one year in the Family Pool. Once the member is delinked, the Pramukh can add another family member. Please note that a maximum of 8 members, excluding the Pramukh, can be a part of the Family Pool.

No, existing sub-members do not have to give their consent when the Pramukh requests to add a new sub-member.

Yes, sub-members can opt out of a Family Pool account after completing a year and paying a charge of 999 Flying Return points.

No, when a sub-member decides to leave a Family Pool account, they will not get any Flying Return points.

A voluntary dissolution means that the Pramukh has decided to end the Family Pool account. In such a scenario, a dissolution fee of 1999 Flying Return points is levied against the Pramukh’s account. In a scenario where the Pramukh dies, and the spouse does not want to be the new Pramukh, an involuntary dissolution takes place where no dissolution fee is charged.

If a Family Pool is dissolved voluntarily, after a deduction of 1999 Flying Return points, the remaining points will be equally divided among the sub-members and Pramukh. The points will have a validity of one year.

No, the Pramukh cannot relinquish their post in favour of their spouse or another family member.

Any sub-member who wants to exit the Family Pool must send us an exit request. Also, a penalty of 999 Flying Return points will be deducted from the sub-member’s account.

No, a record of the sub-members giving their consent while joining the Family Pool is available on email. So, there is no possibility of sub-members backtracking on their consent claim.

If the Pramukh passes away, the family pool will be dissolved, and the points will be divided equally among the sub-members.

If a sub-member passes away, the individual’s points are transferred to the Pramukh’s account with a validity of one year. The Pramukh should also send a request to Air India to delete the sub-member’s account and submit their death certificate.

You can follow the steps given below to check points in your account. 

  • Log in to your account.
  • Go to your account summary. 
  • Check ‘Flying Returns’ points in member account.

Please follow the steps given below to change your address in FFP account.

  • Log in to your account.
  • Go to ‘Your Profile’. 
  • Scroll down to main ‘Address Field’. 
  • Update your address at the bottom of the screen.
  • Click on ‘Save’. 

For all other request, queries or feedback, click here